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Business Profile

Auto Warranty Plans

American First Auto Protect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 111 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can't get hold of American first auto protect, to put in a claim. There phone number is disconnected, I paid 1650.00 for a policy back in 3/14/22 there address is 600 Broadway Suite200 Albany New York 12207 I don't know how to get hold of them and believe I was tooken for the amount I paid for a service and could use your help, it was for extended warranty for a 2011***** *** *** slt, thanks

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended car warranty on 7/28/2021 from American First in the amount of $2000. I was not satisfied with the customer service as I have not been able to get in contact with anyone via phone or e-mail. as of the last 2 months. I'm seeking a refund as this appears to be fraud committed. I have since tried calling American First and they will not accept my phone calls. I have tried to get this resolved on numerous occasions but I have not been able to. My next step is seeking legal counsel. I would appreciate any help you can give on this matter. Thank you.

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American First Auto Protect is a fraudulent extended car warranty company. I purchased a plan from them in April 2022 for $3,226.52 and when I attempted to contact them recently, I found it impossible. The 1-877 number is set up in such a way to route you back to the "home greeting" without ever allowing you to speak with anyone and they will not respond to emails. After doing some more digging, I see that they're now under investigation with Consumer Affairs (this wasn't the case back in April however).

    How do I go about getting my money back?

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty on Jan 11th for $1772.87 to be effective as of 2/11/22. I never received a policy and attempted to cancel the policy on and after 8/8/2022 due to selling the vehicle. The policy was a 2 year 30,000 mile warranty which was transferrable and refundable for the unused portion. I had the vehicle for less than 6 months after the effective date and only added 5009 miles to the vehicle. The company has not returned emails and cannot be reached by phone due to non-working numbers. The office number is on a loop which does not have any working options. The sales persons number is now a non-working number.

  • Initial Complaint

    Date:09/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not respond
    Will not answer phone or respond by email
    Nothing

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23rd of 2021 I purchased a vehicle warranty policy from American First Auto Protect for $2,500. The term of the policy was to be six years or 72,000 miles with a zero out of pocket deductible. I've been trying to contact the company about service I need to complete on my vehicle since May 5th, 2022 to no avail. The service center I took my vehicle to has also not been able to contact American First Auto Protect either. Since the purchase of the policy I've tried to contact American First Auto Protect on numerous occasions selecting options 1, 2 and 3 and have not been able to speak to anyone as of yet.

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Platinum car warranty plan from this company on January 5, 2021. I submitted a claim for $839.47 for car maintenance covered under their plan dated 6-27-22 and I have not heard back. I have tried to call them at least a dozen times and they never answer their phone or respond to email.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the extended warranty in August of 2021. I paid for the contract in full at that time
    In July 2022 I was builed for an additional wheel and tire warranty which I did not authorize. I contacted the company and they said they would refund the $1200 fee. They did not refund so I disputed the charge with my crdit card company and they reversed the charge.
    I have a warranty claim now, September 2022, the dealership has tried to contact the companybut only get ti the greeting recording and it will not send the call to any department only reverts back to the greeting. I have tried to contact them by phone for 3 days now and have filed for a claim online but have nto received a return call.
    I have read other complaints here and it seems I am not the only one that is experiencing this problem.
    I wish to cancle my Exteended Warranty and receive a full refund.

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in november of 2021 i researched auto warranties and used the bbb top 10 choices which is well after the stated date i now read that the bbb took issue with the company American first auto protect in june or july of 2021 i paid 4600 o for a warranty of 36000 miles 3 yrs for my 2001 ******* and now the company is gone , i can p full documentation

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended car warranty on 4/15/2022 from American First in the amount of $2499.00. I was not satisfied with the customer service I received and opted to cancel the extended warranty. on 5/24/2022. I was informed that I would receive my refund within the next 10 business days. On 7/1/2022 I spoke with Teddy and he informed me that I should be receiving my refund by 7/4/2022. I have since tried calling American First and they will not accept my phone calls. I have tried to get this resolved on numerous occasions but I have not been able to. I would appreciate any help you can give on this matter. Thank you.

American First Auto Protect LLC is NOT a BBB Accredited Business.

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