About

Local BBB:

BBB of Upstate New York

BBB File Opened:

5/8/2024

Business Started:

1/1/2015

Type of Entity:

Sole Proprietorship

Alternate Names:

Express Transportation

Business Management:

Mr. Muhammad Eisa, Owner

Additional Information

Refund and Exchange Policy

ALBANY NY TAXI SERVICE – Fare Policy

To ensure a seamless experience for both our drivers and passengers, we have established the following fare policy:

1. Payment Terms:
•Cash Payments: All cash payments must be collected upfront before the commencement of the trip.
•Credit Card Payments: All credit card transactions must be processed and completed before the trip begins.

2. Driver’s Right to Decline Service:
•Our drivers reserve the right to decline service if passengers do not comply with the stipulated payment terms. This ensures a fair and efficient service for all parties involved.

3. Wait Time Charges:
•The first 15 minutes of wait time are complimentary.
•Subsequent wait time will be charged at $70 for each additional hour.

We appreciate your understanding and cooperation in adhering to these policies. They are designed to enhance the quality of our services and provide a transparent and reliable transportation experience.

For any inquiries or clarification, please do not hesitate to contact our customer service team.


ALBANY NY TAXI SERVICE – No-Show Policy

At ALBANY NY TAXI SERVICE, our commitment to providing unparalleled transportation services is unwavering. To maintain the integrity of our operations and uphold the highest standards of service excellence, we have implemented a comprehensive policy addressing instances of passenger no-shows.

No-Show Policy:

ALBANY NY TAXI SERVICE acknowledges the importance of honoring reservations made by our valued passengers. When a passenger reserves and pays for our services but fails to appear for their scheduled trip without prior notification, we reserve the right to withhold a refund for the reserved fare.

While we understand that unforeseen circumstances may arise, adherence to this policy is essential to ensure fairness to both passengers and drivers, and to sustain the efficiency and reliability of our services for all customers.

Notice Requirement:

To facilitate effective resource management and accommodate the diverse needs of our clientele, we require passengers to provide advance notice of at least two hours if they anticipate being unable to proceed with their scheduled trip.

This advance notification:
•Helps minimize disruptions to other passengers’ travel plans
•Optimizes utilization of our fleet and personnel
•Allows us to adjust service provision efficiently

We encourage passengers to communicate any changes or cancellations promptly.

Complications and Exceptions:

In certain circumstances—such as medical emergencies or unforeseeable events beyond a passenger’s control—ALBANY NY TAXI SERVICE may exercise discretion in applying the no-show policy.

Passengers experiencing such circumstances are encouraged to provide documentation or evidence supporting their claim, which will be reviewed by our customer service team on a case-by-case basis.

While we strive to be compassionate and flexible, we must also ensure the fair and consistent application of our policies.

Appeals Process:

Passengers who believe their situation warrants an exception may submit an appeal to our customer service department.
•Appeals must be submitted in writing within seven days of the missed trip
•Must include any relevant documentation or evidence

Our customer service team will review each appeal thoroughly and provide a prompt and fair resolution.


We appreciate your cooperation and understanding in adhering to this policy. It enables us to maintain the quality, reliability, and fairness of our transportation services.

Should you have any questions, concerns, or need to provide advance notice of trip cancellations, please don’t hesitate to contact our dedicated customer service team.

Thank you for choosing ALBANY NY TAXI SERVICE for your travel needs. We look forward to serving you with the utmost professionalism and efficiency.

Business Categories

Taxi, Airport Transportation, Chauffeur