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Business Profile

Trucking Transportation Brokers

MovenShip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/14/2025, I entered into a contract with MoveNship for an estimate for moving expenses utilizing movers and transporation services.

    MoveNship quoted me and charged me to move a large television, flat screen over 60." The flat screen TV was not moved, it was left behind and MoveNship still charged me for moving it.

    The value of the TV was approximately $500.00

    When I called the customer service line, I spent over 40 minutes on the line with a representative and their supervisor. The persons I spoke with, refused to discuss a possible credit for the item that was not transported to my new residence.

  • Initial Complaint

    Date:06/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this moving company. I explained on the phone with Lloyd all the items I needed to have shipped. When the movers finally got here, 2 days late, they told my not all the stuff I told Lloyd was on their list. Of course you always hear bad things about brokers, I rolled the dice and lost. They tried to charge me another $1400 on top of my contract price. I tried contacting the company, of course I can't talk to anyone, they said they will send me an Email. Of course I never received that either. Of course I did not pay the extortion fee $1400, they probably would have extorted me for more just to release my items. I can not say anything good about this company. Salesmen will tell you anything you want to hear, then stab you in the back.

MovenShip is NOT a BBB Accredited Business.

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