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Business Profile

Online Retailer

Verdi Commerce, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought online from Verdi.com an electronic device, paid by credit card, received confirmation email, immediately other email canceling the transaction and stating that they are going to refund the money in 10days

    Business Response

    Date: 11/01/2024

    Hello - this order was refunded in full , we have attached the refund notification  thank you 

  • Initial Complaint

    Date:09/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sir/Madam,

    I am writing to file a formal complaint against Verdi Commerce regarding their handling of an order I placed through ****. I believe their actions constitute a breach of contract and have caused me considerable inconvenience.

    On September 1st, I placed an order for a ******* C1 projector through an **** listing by Verdi Commerce. The purchase was confirmed, and payment was processed. However, after contacting Verdi Commerce this morning to check on the status of my order, I was assured that the item would be shipped today. Despite this assurance, a few hours later, my order was abruptly canceled and they didn’t even get in touch with me before canceling or trying to explain the problem it was simply cancelled and marked that the item was out of stock. I was further informed that the listing was supposedly loaded in error, though 33 other buyers also successfully made purchases from the same listing which I confirmed a day after I bought.

    I believe this cancellation was not justified, as I was among the first, if not the very first, to make a purchase when the price went down. I was monitoring this product for almost a month! This suggests that Verdi Commerce either failed to fulfill its obligations under the contract or engaged in deceptive practices.

    I am seeking the BBB’s assistance in resolving this issue. Specifically, I request that Verdi Commerce provide proof that the cancellation was due to a legitimate error and that the item was indeed out of stock at the time of my purchase. My preference is to receive the item I ordered, not a refund, as I believe my order should have been honored.

    I appreciate your attention to this matter and look forward to your assistance in facilitating a resolution. Please feel free to contact me if you need any additional information or documentation.

    Thank you for your time and consideration.

    Sincerely,
    ******* ******

    Business Response

    Date: 09/04/2024

    This was a listing error and the item was never available to purchase.  The customer was immediately refunded as soon as the error was discovered.  Due to the full refund that the customer has received, this issue is considered closed.  

Verdi Commerce, LLC is NOT a BBB Accredited Business.

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