We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Detailing

VIP Auto Detailing NYC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car here as a referral and worst experience ever! My car got hit really bad and needed a lot of work. I trusted in them to do the right thing and they did a horrible job. Car was towed there after accident on February 17, 2024 and it took them It took them 3 months because parts were back ordered which understandable, but even with that long job was still not great. They told me car was ready and that I could pick up next day because it was too late to drop off so I went next day after 9am like they told me too. Get there and theyre still working on car. They found something else wrong with it. Had to wait another 2 weeks almost. Got car and parts were loose, paint was scratched off where new parts were put in. Lights from where they replaced tires were coming on dashboard, had residual paint in the car from when they painted car, dust film from when car was in the shop, and so much more. Finally had the insurance call and see what was going on and they told them they gave me car back and everything was fine but I can bring in again for a second look. Did that all to get called overreacting and problematic when I showed them the issues on the car. Had a back and forth with them because they said those little things were nothing. And ant that the workers there saw the issues and agreed they needed to be fixed. Even had the nerve to tell me what did I want them to do lick the parts so they stick better! Just outright rude and unprofessional! I would never go back nor refer anyone to these people. Its like a chop chop. I shouldve read reviews because it seems like this is what they do.

VIP Auto Detailing NYC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.