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Business Profile

Auto Accessories

Steve's Absolute Audio And Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

This profile includes complaints for Steve's Absolute Audio And Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Steve's Absolute Audio And Auto has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to get my son a remote car starter for Christmas they charged my card and took the money. Every time my son called to drop the car off for install they would tell him they didn't have it in stock. After numerous attempts of trying to get it installed then they go out of business called several times called his mom sent him messages on ********...I just want my money back.

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/9/2023 I have a remote starter put into my vehicle and it is not worked right since I’ve had it put in. I have tried multiple times calling them to have it fixed. This is has been a problem since it’s been installed. I’ve called multiple times left voicemail multiple voicemails and I’ve never had a response. They told me not to worry about it. It would come with a lifetime guarantee for the vehicle. This was put in on a brand new vehicle that I purchased for my wife from what I understand they are no longer in business. I have nowhere to service this and I am now out $354, I also had to pay $200 for a subscription for a service to remotely start my vehicle that they sold me for my cell phone which I’m not asking for the money back on that I will try to get that back through the company the worst part of all of this is this is the fifth time I’ve used this company and when they were still deciding where they were going to move, I left probably a dozen phone calls and was told they were going to call me back. I am now out roughly $560 counting the receipt that I attached the copy to.

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Toward the end of January, I received a gift certificate for Automotive Accessories to get a remote starter installed in my car. The certificate was for $259 and included all installation fees, including the bypass module and any other parts. When I went to make an appointment, their ******** page said that they were closed unexpectedly for two weeks and would be reopening at a new location. After that two weeks, I called five times, emailed, and ******** messaged but got no response. I tried calling again a week later, and many other times and now when you call the number it says it is not receiving calls. Many others have commented on ******** with similar problems, saying they paid for items that were never received. Also, no one knows where the new location is or has been able to get in contact with someone from the business. Other reviews for them say that the work is unsatisfactory, left the car unsafe, the service was bad, and people had to get it fixed elsewhere. There are many indications of a scam and many customers say they have been lied to.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 300 dollars for a gift card to get my car’s windows tinted. I went in for my appointment and they told me it was too cold to apply the tint so we rescheduled for the following Monday. I went in for my new appointment on Monday and they told me the owner took everything and left in the middle of the night and they can no longer honor my gift card. I asked for the owners number and when I called him I was told he got kicked out of that building and that they were trying to steal his clients. He said he will still do my tint that I paid for when he opens at his new location in two weeks. This was in February and he will no longer answer any of my calls. I was told he changed his number and he has scammed many people

      *this business was originally called Steve’s Absolute Audio and Auto in Elbridge NY. They then moved to Auburn NY and changed the name to Automotive Accessories

      The owners name is Steve Holmes

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/19/22 I paid $435.24 to automotive accessories of CNY which was located at *** ***** *** in Auburn New York for having my windows tinted as well as rain guards and mud flaps for my truck!
      Was told would take a week to have merchandise delivered and waited for appointment. Never received a call so I went to *** ***** *** and the business is gone.
      Called number of owner and messaged on ******** and was told that they were setting up in a new location. This is not true and now refusing to return calls!

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid, $4,093.13 in advance. My truck sat in their parking lot for a month. did do the job. I took my truck back. I asked for a refund and they have not refunded my credit card.

      Customer Answer

      Date: 02/11/2023

      I Paid $4,093.13 in advance to get a job done. Credit card statement and receipt attached.I dropped off my truck on October 20th to get work done. i sent text messages to Steve, the so called owner of the business with no response.I stopped several times to check on the job. Once I was told that the parts did not get there. the that the Liner sprayer machine broke. Last time I stopped was on Tuesday Nov 22nd.I was told then that it will get done on the weekend. Black Friday, Saturday and Sunday if necesary and that it will be ready on Monday.I stopped tuesday November 29th and found out that it wasn't done. so I took it back and then Richard told me that the owner (Steve) is the only one who can process refunds.I've stopped on mOnday December 5th and the owner wasn't there. but He would do the refund. I have yet to see a refund. My truck sat in their parking lot for a month!

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I stopped into this business to order car parts for our ****** placed an order on 7/30/22 and gave the business our $180.00 in gift certificate's that my husband received for Christmas($100.00) and fathers day ($80.00) called place of business multiple times 8/18/22 , 8/26/22 and 9/6/22 got the run around some one will call you back well no call back no car parts and out $180.00 dollars . Drove pass business they closed up shop. well I tried to call business again someone name Steve answered states he is the owner and said they moved to 520 Grant Ave Sennett, NY ###-###-#### Steve states I can stop in and get the gift certificates refunded to me since our order was never placed I have stopped in on 9/26/22 and 9/27/22 and owner is not available either time left phone number no call back is there anything that can be done . I was told by another business this is what this company does pack up and move

      Business Response

      Date: 10/31/2022

      BBB spoke with the owner who explained that the consumer has $180 credit which she is welcome to use at any time.

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into the store to purchase rims and tires from the shop automotive accessories. I paid approximately $2500-$3000 for the total purchase including labor and Lugnuts. We made a verbal agreement over the winter of 2021 that he would store my rims and tires at his shop at no charge And it was agreed-upon that we did so. When I went to put them back on in May 2022 we discovered the rims and tires have been stolen out of his garage and we’re no longer at his business. He never made a police report I don’t think he has any insurance to file an insurance claim and from that time until now he’s been telling me he was going to purchase. He also has two amplifiers that I turned in that were blown and he sent them out for repair and told me that they were back and that they could not be repaired and he would replace them with two brand new ones and I would owe a small fee. He does not answer the phone about getting these amplifiers reinstalled in my car for my stereo equipment either and I cannot make an appointment and every time I call the business Person that answers the phone just keeps telling me I need to call Steve or have him deal with it and I’m getting blown off. At this point I feel like I’m getting robbed out of $3000 worth of aftermarket wheels and also the $700 I have a proximately into the amplifiers for car audio In my 2010 dodge charger. I am very frustrated and I do not know what grounds I have to stand on but I can’t just go to somebody’s business and force them to do what I want so hopefully the Better Business Bureau can help me out. At this point I do not have the receipts or documentation I no longer kept them and they are having his computer and his office of business somewhere and it would be difficult for me to get copies of those as well

    Steve's Absolute Audio And Auto is NOT a BBB Accredited Business.

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