Complaints

This profile includes complaints for Save Around's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Save Around

  100 Emerson Pkwy Binghamton, NY 13905-6625

• 

  Save Around

  P O Box 2399 binghamton, NY 13902

• 

  Save Around

  49 Court Street, 2nd Floor Binghamton, NY 13901

• 

  Save Around

  31 Front St Binghamton, NY 13905-4774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Small business trying to keep up with these hard times. Keep getting these coupons which i never authorized from savearound. Tryied calling and emailing. No response. Im told this is for advertizing but giving a free meal is not easy for small business. Atleast ask the business what discount they want to offer.

  Business Response

  Date: 02/27/2023

  As this individual did not provide a business name, I assume by searching the address they are writing in regards to the Villa Mexican Food.  We do have a valid signed agreement in place with ***** ***** who is listed as the owner of Villa Mexican Food.  We do not have an individual named ******* ***** listed as a contact person on this account, nor have we received emails or phone calls from Rachael.  We would need Elsie's permission to release any information pertaining to the legal agreement for Villa Mexican Food.  Elsie may contact me directly at [email protected] or 607.584.5108.  Thank you. 
  

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint for Savearound and ****** in Carrollwood Tampa
  Savearound coupon book and ****** in Carrollwood Tampa
  ****** restaurant wont accept coupon savearound book. has their specific address on it
  says did not authorize coupon to be in book and wont accept it
  I bought 6 books from Savearound and want a refund if ****** wont honor their coupon

  Business Response

  Date: 12/19/2022

  This customer has not contacted us to discuss this complaint.  The only ******* location that is listed in the Tampa SaveAround book is ***** ** **** ***** ****, Tampa, FL that is the only participating location. We do not have a location in Carrollwood therefore, that location is not required to honor the coupon.  Please advise the customer to visit the location listed on the coupon. 

  Customer Answer

  Date: 12/30/2022

  pls cancel my complaint #******** as ****** has reached out to me and I am satisfied with resolution

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted SaveAround in December 2021 via email about a concern regarding merchants stating SaveAround’s coupons being unauthorized. I was brushed off via an emailed response about looking into the issue and the reassurance that these were authorized coupons. I then bought 2 - 2022 coupon books from this vendor. As I’ve tried to use some coupons throughout the year I have been repeatedly denied the coupon deals as the merchants are all saying these are unauthorized coupons. I believe I’m up to 6-7 merchants that I remember being denied. This is embarrassing as a customer to keep being out through this. I normally would just want to warn others about the legitimacy of SaveAround but as I contacted them a year ago and was reassured they were not fraudulent coupons and was just a miscommunication with a few specific vendors I then invested more money into this companies product and feel I deserve a full refund as I have not been able to use any of the desired coupons. I do not have specific dates except for the last 2 merchants. On November 28, I went to ******* ***** **** on Bluemound Road in Brookfield, and was told the coupon was unauthorized. On Friday, November 25 I went a *********s on Kossiw Road in Waukesha and was told the coupon was unauthorized. In the last few months I’ve also went to **** ****** **** ****** **** ******** and ******* *** and was told these coupons were unauthorized. There have been a few other places too that I don’t recall. I would like a refund for the 2 - 2022 coupon books I purchased from SaveAround. I technically should get a refund for the 2 I bought in 2021 but I won’t go back that far.

  Business Response

  Date: 12/19/2022

  This customer contacted our office and our CSR team responded with instructions as to how to get a refund.  The customer contacted us in 2021 to which we responded.  On December 2, 2022 the customer contacted us (emails attached for reference) to state she wanted a refund on her 2 2022 books she purchased.  The books expire December 31, 2022.  We did not have any correspondence with the customer from December 6, 2021 through December 2, 2022.  Our CSR team advised her on how to receive a refund for those books, she simply needs to send in the unused books and we will gladly refund her. 

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SaveAround sold me a (Toledo, OH) coupon book. The coupons were surprises to the vendors where I tried to redeem them. It seems as if SaveAround used the 2021 coupon book, changed the expiration date to 12/31/2022. They never approached the vendors to seek renewals. Some of the vendors were out of business entirely. It has created some embarrassing encounters where I have tried to redeem a coupon from their book. It wasn't until I recently tried to redeem a buy 6 donuts, get 6 free at **** ****** in Toledo, that the clerk showed me a sign they posted at the counter that they will not honor the coupon, because they never agreed to offer it. They kindly offered a 10% discount. At this point, after having a few encounters like this one, I decided to contact this company, and they refused to offer a refund. It amazes me that they get away with this. They misrepresented a coupon book- shipped it over state lines, which should make it a federal offense.

  Business Response

  Date: 11/03/2022

  Mr. ******** contacted our office in regards to merchant non honoring complaints.  We responded promptly to his email as you can see by the attached files.  All of the merchants that we print in our coupon books are required to sign a legal agreement.  We can not print a merchant or their information, without a signed legal contract.  If a merchant does not honor their agreement with us, we then will discuss that with the merchant to come to a resolution and find out the cause behind the non honor. If a merchant establishment closes after we have printed our books we unfortunately can not remove them as the merchant is already printed.  This year we do have some merchants facing some really hard times, as costs have risen so greately in order for a merchant to survive they must alter their prices.  In doing so, there are instances where the offers they asked for us to print for them they just can not honor however, they have agreed to offer another discount in place of the printed discount.  When this happens we will provide the merchant with signs to post to alert customers prior to ordering that their coupons would be honored for another offer. Mr. ******** stated he wanted us to refund him for 2 books, however, he only paid for 1 book.  We advised him we would certainly refund him if he was not happy by simply returning the unused book to us and we would refund him the amount he paid.  

  Customer Answer

  Date: 11/04/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They never offered a refund. The merchant tld me they never signed an agreement. They acknowledged that customers are not getting what they paid for. As I mentioned, it isn't all about the money or the lost value. I didn't get what was presented. No business should b allowed to do what Savaround is doing. 
  
   
  Regards,  
  
  ******* ******* 

  Business Response

  Date: 11/08/2022

  As the attached pdf file states, the customer was told to return his unused books and we would provide a refund.  Please advise the customer to return the unused books and we will refund him his purchase price.  Also, as previously stated, all of the merchants that participate in our programs sign agreements to do so.  If a merchant elects to not honor their agreement, we will contact them to resolve the issue.  Once the issue has been resolved, we contact the customer to advise them of the resolution. 

   

  Thank you. 

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/18/22 ordered one book for $25 with 4 free. Was charged $50. On 6/27/22 was told $25 would be refunded. Have not received refund. I purchase book every year. Order No. *******.

  Business Response

  Date: 09/01/2022

  When the customer placed the order, she added 6 books instead of 5 to her order which resulted in the balance due of $50.  The customer emailed us to state she ordered the buy one get 4 free and to inquire as to the charge of $50.  We responded back to the customer she ordered 6 books not 5 and that we would remove the 6th book and refund her the $25 as you can see on the attached pdf file of the email correspondence. We were not made aware by the customer that she did not receive the refund of $25, she did not contact us to alert us.  I have reprocessed the refund of $25 for her. 

  Customer Answer

  Date: 09/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is selling coupon books with coupons that are not good.

  Business Response

  Date: 08/05/2022

  Mr. ***** has been a valued customer since 2017, utilizing our coupons books and mobile app as you can see by the attached documentation.  This year, 2022, is the first complaint we have ever received from Mr. *****.  As we stated to Mr. *****, we value his feedback and we do contact every merchant we receive a non honoring complaint on.  All of the merchants that are in our programs sign agreements to do so.  If a merchant makes a decision to not honor their agreement, we will work with that merchant to come to a resolution. There are instances when a business changes ownership or management changes and the new staff are not made aware of the agreement with us.  We also are aware due to the influx of food costs this year, alot of merchants are struggling to offer discounts and as our books are already printed we can not remove a merchant if they ask to be removed until the next printed edition.  The merchants are aware they have agreements and should be honoring their agreements until the expiration date of such. Regarding Mr. *****'s complaint we have offered to send replacement coupons to him to use for other merchants while we work to resolve the issues he reported. Thank you.