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Business Profile

Utility Contractors

Premier Infrastructure & Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On monday 7/10. I observed a man with yellow vest with name *************** stepping on my property. I asked what he was on my property adjusting my gas meter.He refused to show identification. I told him if he don't get off my property I will call police. He left property cursed me. **************************** came out of 50 ****** and joined Premier tech calling me a ***** I found out later that the owner ****************************************************************************** is attempting to install a gas appliance in basement without permit or current Survey.. I'm requesting that Premier admit to trespass on my property without permission n be given letter of apology for joining in on curing me. As for neighbors, they did not contact him about Premier utilities visit. Causing property grass to be destroyed , anxiety and fear. Please reply.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Premier I&E has been marking utilities on my personal residence lawn (location is my address listed in this complaint) about once every month or two for the past year. In about mid-September 2022, I saw a Premier I&E car parked across the street and an employee marking utilities again. When I got home later, I saw that unlike past times where they avoided vandalizing property and only sprayed paint on the grass, this time they sprayed my decorative rocks and spray painted the electrical box. There is no need to spray paint an electrical box; it's already an electrical box marked "electric" right on it. Since they painted over paint and rocks, this paint will not disappear. I used Premier's web form to complain and said I would like a response on how they will remove the paint. A day or two later, I happened to see a Premier I&E employee taking pictures of the area; he said it was for a claim (I assume because of my complaint). However, Premier did not contact me back. I called a few weeks later and left a message with their operator voicemail describing the issue again and said I would like a call back; again no response. I called a couple weeks after that, left another message with the operator voicemail, this time saying I would contact the BBB if I did no hear back. It's been a week or two since that call and I never heard back once. I would like Premier I&E to remove the over-sprayed paint and retrain their employees to not spray paint where it cannot be removed; they already have locator flags to avoid this issue. The attached picture shows their flags along with circles showing the spray painted electric box and one of my decorative rocks that they sprayed. These look even more vandalized when leaves have not fallen. Also no need to paint there at all when they have all those flags; the pictures shows three of the red flags marking electric utilities. There are more rocks painted, but I chose to show just the most visible one.

    Customer Answer

    Date: 11/26/2022

    Better Business Bureau:

    At this time, I have not been contacted by Premier Infrastructure & Energy regarding complaint ID ********. I have not received any mail or phone calls. I have not not received any emails (I checked my spam folder to be sure).

    Sincerely,

    *******************************

Premier Infrastructure & Energy is NOT a BBB Accredited Business.

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