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Business Profile

Driving School

Norman's Auto Driving School LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20, 2022. I paid ****** Auto Driving School 520 dollars through zelle for 15 driving lessons. He came only 4 times and always gave an excuse for the rest of the classes. I called and texted him several times to schedule classes but he wouldnt pick up. I finally got hold of him after 5 months and asked for a refund but he refused. I told him Im no longer interested in the class since he wasnt dependable. He was so rude and its been up to a year, Ive still not gotten my money back. Please check his ratings on ******* Many people have the same issue.

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************** a total of $800 through zelle for my two sons to receive 10 lessons each with a 5 hour class and road test. This man would ghost my sons on scheduled time. He took my funds and went on vacation with it. When requested a refund he straight told me I dont have it. He is a scam artist. He tries to sell you to get a faster road test date for an extra $80. He never gave my boys the 5 hour class he was going to just sign off that they did it. This class is crucial for safe driving. Was scammed all the way. They also never got a road test due to his lies and scams. He should never be able to operate a business. He needs to be arrested for his scams.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** the owner and instructor is scam artist. He made me pay for lessons that I didnt get and a 5 hour certificate that he also didnt provide me and I paid for a retake road test exam an he never scheduled it. Now ****** refuses to answer my text or calls because i asked him to refund me my money please.

    Customer Answer

    Date: 12/13/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **



     

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9, 2022, I began taking driving lessons with ******** Auto Driving School. I paid for 10 lessons. At first, I was taking these lessons with an employee. He was very unprofessional. Sometimes, he would cancel lessons minutes before they would start, and sometimes he would just not show up. This employee only gave me 7 of the 10 lessons I paid for, and began to ignore my messages and calls. I reported him to the *** of the company, and he decided that he would give me the remaining 3 classes.The *** gave me the remaining classes, and as they were coming to an end, he said that if I paid him $80.00, he would book my road test for the same week. So, because I wanted my test as soon as possible, I sent him the $80.00 on September 14, and he confirmed that he would refund the $80 in 2 weeks (I have messages for proof). Instead of booking the test for the following week as he promised, it was booked for 3 weeks later, on October 4. On the day of the test, I called him multiple times to find out at what time he would take me to the road test. Just three hours before the test, he called me to say that he was 'sick' and couldn't make it. He 'rescheduled' it for October 13, and I have still not taken my road test as yet.I have also not received my $80.00.I told him that I would report him, and he said that he will no longer do business with me. Therefore, he has decided that he will not book my test, the service I paid for. I no longer want his service, as he is disrespectful and unprofessional, and I don't trust him anymore. I just want my $80.00.I am a teenager, a veteran and a student. I work to send myself to school so that I can achieve what my parents could not. I need my money. Please help me.

    Customer Answer

    Date: 11/11/2022

    Better Business Bureau:

    At this time, I have not been contacted by Norman's Auto Driving School LLC regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is ran very ghetto , the owner ****** has only one person giving ******s and I literally learned nothing at all the person that gave me the ****** hated ****** and his job he have many bad things to say about ****** that I have proof of he actually quit so who is going to finish giving my ******s? ****** has a really disrespectful and dismissive attitude I called him and left messages to complete the package which is 5 ******s and dmv road test package so far I did 3 ******s and I havent learn anything I took it easy I just wanted to finish the package but he wont answer my calls or text this whole experience was horrible and I want atlease half my money back or a full refund also the ******s are like 20 mins when its supposed to be an hour hes stealing people money taking customers when he literally have no employees just him with about 50 clients I really want my money back so I can take ******s else where

Norman's Auto Driving School LLC is NOT a BBB Accredited Business.

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