Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car on April 10 2025 my down payment was **************************************************** with my car *** 330i and are suppose to handle my plates and registration and title. It has been about 24 days now and I havent received my title, my plates and my registration and when I call to check I continuously being lied too.They have not tired to resolve the issue and after 30 days my temporary plates will expire.

  Business Response

  Date: 05/06/2025

  We truly thank you for your patience, we know that awaiting DMC docs can be unnerving.  Please be assured that this is being handled yet since this is a New Jersey registration, it takes a bit longer as they are behind in the paper work.  We have done our job in submitting all the necessary documentation and have been told that this should be completed by next week.  Once again we thank you for your patience.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/23 I entered a lease agreement with **************************. I deposited $19,500 with $552.15 monthly payments for 28 months totalling $51,758.77. I later found out through 3rd party sources that I was overcharged based on the deposit I made. I would still have the same monthly payments even though I made an extremely large deposit.Shortly after this transaction, i became employed in *********. I am returning to the ** next month. I would like to be compensated $19,500 as a deterrent to over charging.

  Business Response

  Date: 04/30/2025

  We are not exactly sure why after 2 plus years and making his payments on time that he is seeking reimbursement now.  All docs were signed and agreed to by him with no issues during this purchase.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [The dealer has not addressed the issue. My complaint is that I was overcharged for the lease. Do they want to penalize me for not wanting to mess up my credit history? I previously explained that shortly after making the agreement I went to work overseas. I am now returning and in a better position to pursue this matter. Even if we have to go to court.

   

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/28/2025

   The agreements have been reviewed and all terms and prices were fully disclosed at time of sale and the customer did not object to any of these terms.  Unfortunately, this appears to be a case of buyers remorse and there is no indication that anything improper was done in connection with this transaction. 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership has caused damage to my vehicle and my wife vehicle and because I complained about it they are now refusing to service any of our vehicles. They broke parts on both vehicles and because I made a few complaints they don't want to service our vehicles. The service manager **** scammed us into paying for parts we did not need and they retaliated against me by damaging my steering wheel. Now they are refusing to replace it. I filed a complaint with corporate also. They do not adhere to the lemon law as well as breech of contract. New York law states if a new vehicle is in service 3x or more for the same repair they are suppose to offer a full refund of the vehicle which they will not do. I took my car in for brake noise in the front. They replaced rear brakes and issue was still there. They then replaced the exhaust actuators and the issue was still there. They then tampered with my suspension parts and issue was still there. They then put new brakes in front and issue was still there. They then removed the brackets off the brake pads and issue is still there and now we face a major safety issue as the brackets are needed. They broke the windshield washer nozzles on my wife's van and while she was driving with a dirty windshield she attempted to clean the windshield and no fluid came out causing her to almost have a wreck with our kids in the car. They installed broken exhaust actuators on our car and refused to replace them until I filed a complaint. I took car back tmfor the repair and when I got the car back I had to cuts out on my steering wheel and because I told them they now told us not to bring our vehicles back. I also have proof of harassment text messages I received from the service advisor because I post negative reviews telling me I'm messing his job and his money up. These people have access to our home address and now I fear something may happen. They also broke my rocker panel and tried covering up by putting glue and 2 screws into a 77k car.

  Business Response

  Date: 02/06/2025

  Unfortunately we could not assist on this customers request this time.  The repair work we did was on the exhaust system, nothing on the inside of the vehicle.  SO unfortunately we cannot replace his steering wheel.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a loyal customer with **********************. I purchased my Jeep Cherokee cash and my daughter purchased a *** SUV.We spoke with ******* ******* several times and he stated that, we will be reimbursed. We have been waiting for a reimbursement since April 4, 2024.On Monday February 4, 2024 my daughter ********* ******** purchased her *** at EastChester. On Thursday April 4, 2024, my daughter got a flat tire on the highway this morning causing the mirror on the passengers to crack. She was towed to a tire shop and it was discovered that, the rear tire on the passengers side was not a run flat-tire. All the other tires on the vehicle were. This could have been a very serious accident. We thank God!!In addition: The vehicle did not have a spare tire, and the trunk cover was not in the trunk. Please let us how EastChester will accommodate us.Requesting the total reimbursement amount $385.00 for purchasing a new tire at **** Sport .Thank you

  Business Response

  Date: 01/22/2025

  We have researched this concern and will be reimbursing the customer $385.00 for the tire.

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi BBB Team,
  
  I have responded several times and also responded to the initial email below and placing the required code in for access.
  
  Not sure the reason, the reimbursement was not received.
  
  I am also disappointed in with the BBB process.
  
  Thank you 
  
  Have a great evening.
  
  ******* 

  
  Sincerely,
  
  ******* ********
  
  
  
   
  

  Business Response

  Date: 03/26/2025

  I understand your frustration, and I truly apologize for the confusion on our side.  Check #  100005620  was mailed out on the 24th regular mail. Please contact me if not received within 10 working days.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealer sold me a certified car and it had a damaged transmission, oil leak from the filter and they charged me $995 more than the published price without consulting me. I have made several appointments to review the defects and they send me to the brand's dealers when it is their responsibility to take it to them.The vehicle was at the ******* dealer for 15 days, they still haven't returned the money they overcharged me.They also ran my credit 3 times with other banks even though I had my pre-approval with only one bank, my credit dropped more than 60 points

  Business Response

  Date: 01/20/2025

  We have submitted the paper work to our accounting team and the refund of $995.00 is being processed. 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They only refunded me 995  also need to refund me the Taxes that i overpaid for that amount and the interest generated for this amount along the 75 month of length of the loan 

  Thank you  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 02/06/2025

  While we do understand the customers concern, we  refunded the agreed upon amount of ******.

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You charged me 995 more than the list value of the vehicle without my consent, I always told the seller ******* ******* and the manager ***** that they should include the extra taxes that I paid for that amount and the interest  that amount will generate during the 75 months of the loan. 
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car from car dealership, I was told the car had no previous accidents, the car is not safe to drive . I have text messages of proof from the sales agent specifically saying no the car doesnt have any previous accidents . The CARFAX was emailed to me with a car accident months before I purchased the car. The dealership isnt fixing or acknowledging any problems with my car, I have children my car isnt safe to drive. I was told I have frame damage , I was told from another car shop that my car needs the cross member cradle and have to replace the air shock and rim.

  Business Response

  Date: 12/10/2024

  While we do appreciate and take seriously the concerns of *** ******* we have replaced and repaired his vehicle.  We have test drove the vehicle with the customer to explain how the safety features work and have offered to pay 1 months payment for his concerns.  we have again offered to test drive with him to explain the safety features.  

  Customer Answer

  Date: 12/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****** **
  
  
  
   
  
  

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting my 2015 Jeep Grand Cherokee serviced at Eastchester Chrysler Jeep Dodge Ram located in the *****, ** for the last couple years. In September 2023, the engine light displayed on the dash. I brought the vehicle to Eastchester Chrysler Jeep Dodge Ram for consultation. At this time, the vehicle had approx ****** miles. I received a diagnostic that ultimately the entire engine for the vehicle had to be replaced which would cost approx $15,000 with labor and parts. Ultimately, I decided to have the engine replaced at full price. **** supplied the engine from a third party manufacturer and did the labor on their premises. The engine came with a three year warranty from the manufacturer along with a two year warranty from Eastchester Chrysler Jeep Dodge Ram. In July 2024, the new engine overheated. I immediately brought the vehicle back to Eastchester Chrysler Jeep Dodge Ram for consultation. I received a diagnostic that the engine was not salvageable and would have to be fully replaced again. Eastchester Chrysler Jeep Dodge Ram then told me that neither their in-house warranty nor the manufacturers warranty would cover the engine overheating and Id have to pay full price outright again to have the engine replaced in order for my car to be operable. I went back and forth with multiple levels of supervision within Eastchester Chrysler Jeep Dodge Ram for further explanation and an agreeable solution but they refused to help and told me remove my vehicle from their premises as I was refusing to pay for the engine to be replaced as I believe at least one of the two warranties should cover this issue. I also learned after these series of events this year and model Jeep engine had a recall but the dealership never informed me of this when the Jeep was being serviced. The recall is based on the engine potentially overheating. It is my understanding it is the responsibility of the dealership to check for recalls at the time of service for consultation.

  Business Response

  Date: 10/16/2024

  While we do understand the customers light, unfortunately, In this case, what the customer is failing to acknowledge is that the reason she has no warranty coverage is because the cause of the failure of the warrantable part is due to the failure of a NON-WARRANTABLE part. Failure of a non covered component which then causes failure to the covered component deems the warranty void at that point. The last ROs states that. We tried working with her and gave her a solid discount on the new work needed. Attempted to contact the customer to further explain but no answer, phone just rings so emailed instead.

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The cause of the failure was the coolant fan which is a part of the engine. This is common knowledge within the automotive industry and certified mechanics. There cannot be an operable engine without an operable coolant fan which is a component of the engine which is under said warranty. To say it is an non-warrantable part is to say the engine isnt under warranty which is false, there are two separate warranties. This is now the second engine in less than 12 months that has failed and Eastchester Chrysler Jeep Dodge Ram continues to deny any responsibility or at least attempt to connect the dots to a potentially bigger issue. They also fail to acknowledge the past recalls of this make and model engine which could also be a contributing factor. I did not receive any calls or emails from Eastchester Chrysler Jeep Dodge Ram aside from persistently asking for me to remove my inoperable vehicle from their premises after offering no resolution aside from paying full price for the second time. There was never any discussion of a solid discount. My contact information is the same as provided to the Better Business Bureau.
  

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 10/25/2024

  While we do appreciate the customers response and frustration, the cooling fan module is not part of the engine and therefore was the reason why it is non warrantable.

  Customer Answer

  Date: 11/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There are current recalls on both the engine and the coolant fan that Jeep continues to ignore which should have been communicated when the vehicle was first brought in. If the engine signals the coolant fan when to operate, its operation (or lackthereof) can affect that. I need the Better Business Bureau to mediate as Eastchester Chrysler Jeep Dodge Ram continues to display poor customer service and believes paying full price for a second engine in less than a year is reasonable when two separate warranties are active.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from these guys on June 2023 and I still yet to receive registration and plates for the vehicle I'm currently making payment for month to month nobody answer me or gives me a straight forward answer on what's going on .

  Business Response

  Date: 01/19/2024

  Dear ****************,

  I would like to apologize for the delay in getting your plates and registration to you.  We understand that you have been speaking with ****** (office manager) at the dealership who has explained that there were some discrepancies with the New Jersey DMV and the ***************** was delayed.  We have been informed that the paperwork should be with is by next week.  We will contact you once it arrives. In the meantime, please do not hesitate to contact ****** with any questions.

  Yours sincerely,

  Eastchester CDJR ************* team

• Initial Complaint

  Date:11/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sold my vehicle to this dealership. I brought in the lien release letter on 11/18/23. The only feed back has been myself sending text to one of the associates who is aware of my situation. However, he can only relay messages. When you call you are placed on hold and no one picks up the phone. I have an agreement for $18,500. This is the amount we agreed upon the form given to ne to complete the deal. I feel they are giving me the run around instead of sending my check. The conract is a ****************** Any assistance you can provide will be greatly appreciated.Thank you

  Business Response

  Date: 11/27/2023

  Dear ******************,

  Thank you for contacting Eastchester Chrysler Jeep Dodge regarding this matter and I apologize that you are having trouble getting a response from the dealership.  I understand that ******* has spoken to you today in the dealership and informed you that the check has been issued by the accounting department and is being sent you via Fed Ex overnight delivery.  The Tracking number is ************ (I have also attached the shipping documents for your reference).

  Please do not hesitate to contact me if you have any further queries.

  Yours Sincerely,

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in 8/31 for an inspection. At that time I was told that the car would not pass inspection and was told I needed brakes, rear tires, and axle replaced (my car is from 2017 and all I was told at the previous inspection regarding the brakes. All told more than $5000.00 worth of work. It took constant waiting and call backs to get the repairs done. The price for repairs and what needed repair kept changing. On the 6th I finally received my car. I parked it and the next day my brand new tire was half deflated. Called and took the car back in. They could find nothing. The tire was repeatedly deflating. I asked them to repair or replace the tire. They have been giving me excuses and run around. I demanded that they replace an obviously defective tire and they are playing run around games with me stating that they could not and only the manufacturer could authorize that. Today is September 21st and still no resolution. I CAN'T GET THEM TO REPLACE A DEFECTIVE TIRE!

  Business Response

  Date: 09/26/2023

  Dear ****************,

  Thank you for contacting Eastchester CDJR and we apologize that this issue is causing frustration. I understand that you are in contact with *******************, the Service Manager, and that the issue has been resolved Eastchester CDJR ************* team.