Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i never applied for anything with is company this is fraud

  Business Response

  Date: 07/27/2023

  ************** initially contacted B&Z Auto Enteprises LLC (trading as *********** ***) on 6/5/2023 via our *************************** (BDC) enquiring about a 2023 Jeep Grand Cherokee. An appointment was arranged with our Sales Consultant ************************* for 6/17/2023 at *********** *** (see attached ************* and Opportunities Lead information). This was followed by a meeting on 6/19/2023 where we ran a credit application using the attached identification (driving license).  This application was rejected by ******** ********

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Ani never dealt or visited   B  and AUTO  I VISITED  JEEP CHRYSLER DEAL  ****** ROAD  I NEVER MADE ANY APPT.  WITH THAT COMPANY  I DO NOT KNOW ANY B AND Z AUTO  I WENT TO A MAJOR CAR DEEL  JEEP CHRYSLER **** ****** RD    NOT B AND Z AUTO  AND I NEVER REQUESTED AN EXTENSION OF ANY KIND  THAT EXTENSION IS  NOT CORRECTswer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 09/12/2023

  Dear ***************

  B& Z Auto Enterprises LLC applied for a new lease and not and extension of an existing lease.  The wording on the letter from Chrysler Capital is saying that they will not extend you a line of credit for the new lease application. 

  Kind Regards,

  *********** *** Customer Care

  Customer Answer

  Date: 11/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]  i never did business  with this COMPANY  (UNKNOWN)  NOR  DID I APPLY FOR AN EXTENSION   MY LEASES WAS ENDIND  AND I SIGNED AN APPLICATION  WITH  EASTCHESTER  JEEP/DODGE CHRYSLER 4007  ******  ROAD   AND RIGHT  NOW I HAVE E-MAILS THAT I SERVICES A CAR AT ********* CHRYSLER ****   WHICH I NEVER BEEN  THERE   BUT I HAVE E-MAILS ASKING  ME  TO GIVE ***** FROM RIVERDALE  JEEP A GOOD REVIEW   ALL THIS STARTED  AFTER THIS  B  AND  Z AUTO LLC  I HAVE AN INVESTIGATION ONGOING WITH  NYS DMV  TO MAKE SYRE THERE ISNT FRAUD GOING ON   ON AN UNKNOWN REGISTERED VEHICLE IN MY NAME   E-MAILS  TO  PROVE     AND PROOF I NEVER USED  B AND Z AUTO   (UNKNOWN TO ME)

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car on 2/8/22, transmission failed on 2/14.They tried to help with a replacement car within the same price range or a little higher but upon arrival to test drive said cars, one was sold and we were approved for a car with 1k higher in value. Not bad, except the $**** we put in down payment is now non existent and there would have been a new loan with a 13% interest rate.If my math is correct it would be the invisible **** plus 18k plus interest. How is that even in the same price range?Everyone has a different explanation for their madness and they are not communicating with each other.Buying the car the 6 hours, getting some answers that makes sense still hasnt happened.**** from service has been the most helpful so far, as well as *********************** whos doing the best he can to assist.If you arent looking to buy a car cash and for at least 10k more than listed online, stay clear.The prices online are just to lure you through the doors.The general manager ********************* emailed me to call him at extension 447 and he has yet to respond.3/9 Still getting the run around!Apparently the car is being taken care of by another dealership.They said that they relayed the information of the location, to us, which they didnt. I had to call today to get that.Been in communication with customer service and even they are getting the run around from eastchester Chrysler.At this point, its been a month since we purchased the car and still havent driven it for more than 6 day.Still waiting! 6/21 Finally got back the car with a new transmission and more miles than I gave them back with!5/13/2023 the car broke down on the highway with my infant in the back seat. Towed it to the dealership with a clear transmission issue and no lights on the dash. They did a $326 diagnostic with an estimate of $2500 to fix an engine and catalytic converter problem that was never there before and now a check engine light upon pick up. The car fax is all a lie.

  Business Response

  Date: 06/27/2023

  *********************** purchased the vehicle (**************) at Eastchester CDJR in February 2022.  Shortly after, the transmission failed. Eastchester CDJR sent the vehicle to the manufacturer ********* to replace the transmission as it was covered under the warranty.  During this period, Eastchester CDJR provided *********************** with a courtesy car and explored potential alternative vehicle options.  The manufacturer returned the vehicle with a new transmission along with a 12-month extended warranty.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a 2015 ****** wrx I was unaware that the car was modified and also unaware that the emission system was taken out by the previous owner I have had a lot of problems with the car second week of owning the car the shifter broke. when I had found out that the car had no catalytic converters I asked the dealership to put them on and they told me that is not there problem that is my problem this dealership claims that they had done an inspection on this car but it was not done this car should have never been sold the car broke down for Maybe the 4th time the car was brought to the dealership they said warranty will not fix the because of the modifications on the car I had told them this is how you sold me the car they said I have to pay out of pocket to fix the car so I had brought the car to island ****** in august tO have the car fixed mechanics said the reason for the engine failure was from the modifications on the car it cost me ****** dollars to fix the car and I havent had this car the car was brought to B&Z auto enterprises October 16,2021 I had just received the car February 23,2023 I lost ****** dollars on fixing the car plus I lost all that time I was making payments on the car note and as well as the insurance every month

  Business Response

  Date: 03/24/2023

  Eastchester Jeep has reached out to ****************** attempting to rectify the situation.

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The complaint has not been resolved I have nothing but problems with this car. The car was sold illegally and it cost me just under ******************** order for them to resolve the problem I would like to be reimburst by them for the amount to fix the car as well as the money for the payments I had to make for the car and the insurance I didnt have any access to the car for at least a year 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 03/31/2023

  Eastchester CJDR reached out to ****************** requesting the itemized receipt for repairs to the vehicle. As of 3/31 this has not been provided. Eastchester CJDR is willing to work to a resolution with ****************** but needs an itemized break down before proceeding. Please provide the breakdown and Eastchester Jeep will expedite the resolution

   

   

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle in December of 2022 I told the dealer with in the first 30 days of the purchase that it had some problems and I had to go back and forth to ny 4 times (actually) to get the problem sloved but he refuses to fix the issues even though he advised the car with these features, they wont answer the phone or reach out to me. The last time I went up there the dealer told me to use the warranty I paid for but now the warranty company wont answer my phone calls or the dealer thats doing the warranty work. They also sent me home missing two lug nuts. I also have proof that I told him with in 30 days of the purchase and them blowing me off. Please help me

  Business Response

  Date: 02/15/2023

  We show no records of the customer purchasing a vehicle from **. Can they please confirm which dealership they purchased at?

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a 2015 ****** wrx that i have bought from east ******* dodge the car has problems since i had bought it. i had found out 2 weeks after buying this car there was no catalytic converters there is no emissions on the car and that there was some kind of bypass on the car so it could pass inspection the car has some kind of tuner and the car has a boost controller that was turned up to *************************************************************** the year and a half about 9 months the car has been broken down because of the stuff that was done to the car by the previous owner the motor has loss compression and the car now needs a motor the dealer will not replace the motor because warrenty will not cover it the one thing i had gotten annoyed about is when i had spoken to the service manager he said there was catalytic converters on the car he said when they plugged the scanner in it passed but because of the bypass on the car the check engine light would not come on and nothing was ever said about looking under the car. now i have a car that i can not use again 5

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Used jeep and was told that if I wanted the service contract it would be $43 more a month but wasn't told it would be $7000 dollars and after the purchase realized this confronted them the next day they stated it would be 45 days to process the time came and went have confronted them numerous times since them in person and by phone. they said they would look into it and resolve but nothing has happened they don't answer there phone anymore I spoke to *************************** who was the person who help me in the sales and financing of jeep he keeps telling me he would help but hasn't help me the jeep was purchased in march 12 2022 I don't know what I can do have just filed a complaint to the attorney general as well for assistance

  Business Response

  Date: 08/29/2022

  ******************** warranty has been canceled. Eastchester Chrysler Jeep Dodge *** apologizes for any inconvenience caused.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In march my leased 2021 jeep Cherokee L was hit by a drunk driver and I had to total loss my truck. Eastchester Jeep was supposed to send a title to ** **** and ***** to close the account. Eastchester Jeep sent the wrong title then it was sent back by ******** and they never sent a corrected title as of today. ** **** and ***** have been reaching out to the company and no response. A ********************* was supposed to be in charge of taking care of the account and no response back from him as well. I am a single mom and now paying for a new car and then this Jeep still as well. Every time I call Eastchester they never return my call or lie to me about having sent the paperwork over. I need help in getting the corrected title and to close this case.

  Business Response

  Date: 08/25/2022

  Eastchester Chrysler fixed the issue with *********************************** title. The title was sent to the lien holder ** ****. They can be contacted to request a copy of it.