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Business Profile

Moving Companies

La Rosa del Monte Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for La Rosa del Monte Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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La Rosa del Monte Express has 14 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,My claim stated the date I was delivered the vehicle (KIA ********* 2011), shipped form *********** to *******, **. Monti Moving and Storage, somehow connected to La **** del Monte, promise to bring the vehicle in issue in the same conditions turned in to be shipped out. Upon arrival I notice and reported a missing part on one of the doors. At ******* office they asked me to provide an estimate, which I did. The estimate came out to $63.95. They offered me $30.00 instead. That is the reason I'm turning to BBB. The amount they are offering me is not just. I have to search for a repair shop and wait long time for the part arrived. Meaning that I incurred in additional unexpected expenses. See documents attached. Ref.: Claim ***********, ****************************** *******************, Claim Specialist, **************.

      Business Response

      Date: 09/07/2022

      Our documents indicate that ******************** availed himself of the basic insurance coverage at no additional cost. It responds to .60 per pound per item. This is indicative that I only insure 26% of the current value. For this reason, 100% of the amount claimed was not granted.

      Customer Answer

      Date: 09/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Understand I was foolish by Monti when they make me believed that I was 100% covered. Nevertheless, I learn the ****** I will avoid this *** in ******************.  

      Sincerely,

      ***************************



       

    La Rosa del Monte Express is NOT a BBB Accredited Business.

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