We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

Bronx Eye Care Optometry, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, In the month of February I underwent cataract surgery on both eyes. It was performed by another doctor *** is not part of this complaint and does not offer prescription eyewear. I wanted prescription glasses for better vision so I went to Bronx ********* I underwent an examination for lenses while providing my own frames. I knew beforehand I would have to pay for tint which is the 30. I normally pay. After everything was complete, Santa an employee informed me that the total charge was 200. I have ******** and ******** which pays for everything except the tint which I have explained. She stated I needed shatter proof lenses which is unnecessary, regular lenses would have been fine at no charge and completely covered. I was told by the doctor that my vision is 20/20 and the left lens would be slightly stronger while the right would be plain. I came home and realized that I was scammed by being charged ****************************** only 30 for just tint. Other patrons have stated this also by leaving negative reviews about their practices by overpricing including reports and claims against them. As you being an advocate against false business practices I am asking that you may step in. Also, that you may contact Bronx ******** pertaining deceitful buisness operations and aid me in obtaining a refund for lenses unnecessarily paid. In addition, I ask that this common practice may be noted about them while performing a search on their business on your website. I am also taking this a step further and informing both insurance institutions are fully aware of them. I eagerly await your response concerning this matter. Enclosed is my receipt for this transaction. Sincerely, ****** ****.

    Customer Answer

    Date: 04/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by Bronx Eye Care Optometry, PLLC regarding complaint ID ********.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:10/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my children ages 6 & 10 for an eye exam. This wouldve been my 2nd time patronizing the business as my older son &I sought services here about 2 years ago. After the eye exams were complete the kids chose their frames. The store associate took their frames and started to write a receipt. When she was done she looked up and said everything comes to $550. I said why so much if I have insurance? The associates response was the kids need anti shatter lenses. I asked if this was new as I dont ever remember being told this information before. The associate said yes it MANDATED by law for all children under the age of 18. I then advised I dont ever remember having to do this with my other son and she said its was because he was over 18. I explained to the associate I did not have the money to cover the cost because the back to school expenses were greater than the ********** had just come from the uniform store. The store associate led me to believe the anti shatter lenses were a mandate by law & the only way I could purchase the glasses. School was stating; my kids needed glasses, and based on false information given through the establishment I felt as though I had no other option. The store associate initially asked me to leave a 50% deposit. I reminded her finds were low as I has taken on other expenses as a single parent. She asked how of a deposit o can leave & we agreed on $100. I was speaking to someone else who encouraged me to do my own research, & I learned the anti shatter lenses are a recommendation not a requirement. The store associate intentionally upsold a product for the benefit of their establishment by providing false information. Misrepresenting an item/product is manipulating & strips the customer of the right to make a well informed decision based off of factual information. I have since contacted the store & have been able to obtain the glasses at no additional cost. Im seeking to gain $100 deposit due to misrepresention of a false law.

    Customer Answer

    Date: 11/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by Bronx Eye Care Optometry, PLLC regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:06/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I think merchant is a scam. They claim on their instagram that they accept all insurances. On June 21st 2023. I made me pay $80 dollars to get my prescription which is illegal. They said my exam was covered by insurance so why do I have pay to receive my prescription? They then did not give me an itemized receipt. Waiting from insurance to see if then can help me get my money back.Please help I think they lie to a lot of people and hide it in the ****** reviews making people write ga good review on the spot.

    Customer Answer

    Date: 07/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by Bronx Eye Care Optometry, PLLC regarding complaint ID ********.

    Sincerely,

    *************

Bronx Eye Care Optometry, PLLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.