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Business Profile

Orthopedic Surgeon

Shein Orthopaedics, PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Final Request for Refund Before Legal Action Dear SHEIN Customer Service,I am writing to formally demand a refund of $117.75, $41.30, and $18.06 for the following orders:Order #*************** Order #*************** Order #*************** Despite numerous attempts over the past two years, I have yet to receive my refund. Under U.S. consumer protection laws, companies are required to issue refunds for undelivered or returned items. Your ongoing refusal to process my refund is unacceptable and violates my rights.If I do not receive my refund within 7 days, I will take further action, including:Filing a complaint with the ************************ (***)Contacting the New York State ************************ Submitting a complaint to the Better Business Bureau (BBB)Contacting the ************************************ (CFPB) if applicable Filing a case in Small Claims Court Additionally, I reserve the right to dispute the charges through my bank or payment provider. Pursuing legal action remains a last resort.This is my final attempt to resolve this matter amicably. Please confirm once my refund has been issued.Sincerely,****** ******* .This is my last attempt to resolve the matter amicably. I urge you to process my refund promptly to avoid further escalation. Kindly confirm when the refund has been issued. I have spent way to much money on a order I was never given and this crazy delusional shein pulls to not refund people is really crazy and I am going to sue the company if I do not receive my refund , it has been way to dam long wayyy to dam long , I have tried in the time period and outside I have so many screenshots and so many reports over 170 and your telling me I received it ? It has been 2 WHOLE YEARS THIS IS UNACCEPTABLE.Sincerely,****** *******

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,This is ********** from *****. We know that your platform is a fair and impartial platform that respects intellectual copyright and protects the rights of consumers, so we would like to report to you a fraudulent consumer rights link!Recently we found a link on shein, the link is*********************************************************************************************************************************************************************************************************************************************************************************************** believe the link is fraudulent to the customer, the picture of this link is taken by our company and the product on the picture is developed by our company, but we have never had any cooperation with this company, so we think that this company is fraudulent, they use our product picture but the product sold is not the same as the one on the picture, so we request to delete this link.I am looking forward to your reply!Best wishes

Shein Orthopaedics, PLLC is NOT a BBB Accredited Business.

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