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Business Profile

Storage Units

La Flor de Mayo Express Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for La Flor de Mayo Express Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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La Flor de Mayo Express Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used *********************** to move my belongings on September from ******* ** to ********** I have not received my move nor does anyone answers the phones what can I do since they do not answer the bbb as well.

      Business Response

      Date: 04/20/2023

      ***** *** ****
      ***
      ***************************************************************************
      Complaint ID: ********
      Dear *************************** & the BBB:
      We have received your BBB complaint on 4/20/23 regarding your moving job. La Flor De Mayo Express, **** located in ********, did not give ******************************* an estimate, nor did we receive payment to pick up her household goods. Another company, ***** Movers, owned by *************************, we believe was the company *** ************* contracted. ****************** opened a corporation in *********** called La *********************** PR Express, without authorization from us. Since we closed our corporation in *********** in 2009, called La Flor De Mayo Express, **** PR, and we no longer exist there, it is our understanding that he is in the right to do so. 
      Our La Flor De Mayo Express, **** ** was never contracted by ****************** and we never had possession of her property. La Flor De Mayo Express, **** ** never sold, franchised or authorized use of our name.
      The contact persons at ***** Moving/La *********************** PR Express is ************************* and ******************************* ****** and the phone numbers are *****************-******** and ************. We hope this contact information helps.
      Thank you.
      Yours truly,
      ** **** ** **** ******** **** 
      **********************************
      ********* ** *****

      Customer Answer

      Date: 04/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

      ***** was subcontracted by ***********************. At this point then all of my belongings are lost?  This is poor business 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 04/28/2023

      Dear ****************** and the BBB,

      ***** ******, *********************************** and ******************************* ****** are making unlawful and unauthorized use of our La Flor De Mayo Express, **** name and likenesses. We are taking all steps possible to bring this misrepresentation and fraud to an end both here and in ***********. We apologize for the confusion, but it is beyond our control. What ***** is doing is fraudulent and without our consent or permission. La Flor De Mayo Express, **** never sold, franchised or authorized ***** or anyone else use of our name, logo or likenesses.

      Truly,

      La Flor De Mayo Express, ****

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******************* I am 73 year old elderly sick person with a lot of health issues including high blood pressure. I paid $1495.00 to La *********************** on around 1/21/2023 to have my belongings transported by their transportation services from **** *********** ***, ** ***** to ***************************************************************************. According to **** one of the representatives at the company *************) stated that it will take up to 3 weeks for my things to arrive to my home. It has now been with this week 2 whole MONTHS and I have not received anything but empty promises. All **** keeps saying it will be there by *** or Tue of the following week and NOTHING has arrived. I have called ********* the Manager/Owner at ************ whom I also made my payment to, and she either has not returned my calls. I left another message this morning for **** and no answer as yet. He said last week that it would arrive by this weekend, Nothing as usual and I don't know what else to do! I have also left message for the driver ****** at ************ no call back either. I think they just took my money and belongings and don't trust any of them at this point what they say. There are medications and very important things in the truck that I really need and I need some help from you all to help me get my belongings that I paid $1495.00 for. I am really desperate at this point. PLEASE help me, I would GREATLY appreciate your time and assistance in this urgent matter! Thank you very much, *********************

      Business Response

      Date: 03/13/2023

      ***** *** ****
      ***
      ***************************************************************************
      ********* *** ********
      Dear *** ******************* & *********************:


      We have received your BBB complaint on 3/13//23 regarding your moving job. La Flor De Mayo Express, **** located in ********, did not give *** ******************* an estimate, nor did we receive payment to pick up his household goods. Another company, ***** Movers, owned by *************************, we believe was the company *** *********** contracted. ****************** opened a corporation in *********** called La *********************** PR Express, without authorization from **. Since we closed our corporation in *********** in 2009, called La Flor De Mayo Express, **** PR, and we no longer exist there, it is our understanding that he is in the right to do so. Our La Flor De Mayo Express, **** ** was never contracted by *** ******************* and we never had possession of his property. 


      The contact person at ***** Moving/La *********************** PR Express is ************************* and the phone numbers are ************************** and ************. We hope this contact information helps.
      Thank you.
      Yours truly,




      ** **** ** **** ******** **** 
      **********************************
      ********* ** *****

      Customer Answer

      Date: 03/13/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because 
      That is not what ************ said when I called and requested services. He always represented himself as LaFlor ******* and told me to vontact ********* to make payment. He has been the one saying that the movers are coming and they never show up?? So I will call those numbers tomorrow and will contact you back if I get no resolve.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 04/21/2023

      Dear **************,

      Pryco Movers, ***********************************, ******************************* ****** and the rest of their employees are using our name without our aurhorization. They have nothing to do La Flor De Mayo Express, *** of ********. They are fruadalently using our name, logo and likeness without our concent. *********** in ******** and *********** have sent cease and desist letters to them and we are filing suit in both ** and PR. We have also filied a complaint with the ****************************************** under their *****#******* for fraudelently misrepresenting themselves as La Flor De Mayo Express, ***. We are doing everything we can to stop them from fraudlently using our name, logo and likeness. La Flor De Mayo Express, *** of ** has been closed for shipments to *********** since last summer.

      Truly,

      La Flor De Mayo Express, *** of **

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are using La flor de mayo express / ************, to move our boxes and furniture from *********, Florida to *****, ***********. They pick up our things in ********* on November 28, 2022. They said it will take between 45 to 60 days for ** to have our things deliver to our new house in *****, ***********. At this day, we have no information on the where our things are. We have been calling the office in *******, and they never answer the phone. We called the office in ***********, and they do not have any information about our things, and they even said they send messages to *********( the manager) in the ******* office for her to give us a call back. We still have not received any call from nobody. The information I have is as follow: *************. We have paid a big part of the total amount, and the rest is due when we receive our things. I don't know what else to do. I feel like I am loosing my things and my money. Please help me find out what is going on.

      Business Response

      Date: 02/07/2023

      Dear ********************************:


      We have received your BBB complaint on 2/7/23 regarding your moving job. La Flor De Mayo Express, **** located in ********, did not give ******************************** an estimate, nor did we receive payment to pick up his household goods. Another company, ************, owned by *************************, we believe was the company *************************************; contracted. ****************** opened a corporation in *********** called La *********************** PR Express, without authorization from us. Since we closed our corporation in *********** in 2009, called La Flor De Mayo Express, **** PR, and we no longer exist there, it is our understanding that he is in the right to do so. Our La Flor De Mayo Express, **** ** was never contracted by ******************************** and we never had possession of his property.


      The contact person at ***** Moving/La *********************** PR Express is ************************* and the phone numbers are ************************** and ************. We hope this contact information helps.
      Thank you.
      Yours truly,


      *****************************
      ** **** ** **** ******** **** 
      ** *************** 
      ********* ** *****

      Customer Answer

      Date: 02/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******************



       

    La Flor de Mayo Express Inc. is NOT a BBB Accredited Business.

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