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Business Profile

Energy Service Company

PALMco

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

This business has 1 alert

Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PALMco has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • PALMco

      8751 18th Ave Brooklyn, NY 11214-4605

    • INDRA Energy

      1515 Market Street Suite 1200 Philadelphia, PA 19102

    • PALMco

      10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

    • PALMco

      1 Greentree Ctr Marlton, NJ 08053-3105

    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2024 I received a welcome letter from this company INDRA ENERGY thanking me for choosing their company as my energy supplier. I never signed up a contract with them. To that date I never even heard of them. I called, questioning about it, and to cancel a contract I never made. I didn't get a clear answer from them. They simply told me it would get cancel, without giving me an explanation. I wasn't happy, but as longest they cancel it, I was ok with that. Months later I noticed my electricity bill was getting very high and I started to review my ***** account. I realized then that INDRA was still billing me as my supplier. I called them again, I questioned them again, I filed a complaint with them, but nothing has made them stop the contract. Their cost is much more expensive than what I used to have before they unlawfully signed me up for their service.I ask you to please help me resolve this matter and possibly refund the money they have been charging me.Cancellation#****** Complaint report #******

      Business Response

      Date: 02/12/2025

      In response to ******************** (the Consumer)complaint, we researched our records and confirmed her electric account was enrolled with Indra Energy (Indra or the Company) on May 3, 2024, into a variable rate plan.

      Per her request on May 23, 2024, Indra submitted the cancellation to her utility, Commonwealth ****** (ComEd), which provided a service end-date of June 12, 2024; however, the account continued to flow with Indra. On December 7, 2024, Indra received a cancellation notice from ***** informing us that the last day of service with the Company would be January *******. Unfortunately, Indra continues to receive energy usage from ComEd beyond that date.

      Please be assured that Indra has been in communication with ComEd regarding their error, which is due to their system conversion issue.We are currently awaiting confirmation from ***** that they will cancel all invoices with the Company and rebill the Consumer. Please be advised that Indra does not handle any of *** ******* billing information. This is handled by ********. Bibian will not be charged a cancellation fee.

      We understand *** ******* concern and take these matters seriously. We assure her that we are dedicated to resolve this matter and will communicate any updates received from ***** as they become available. As a further resolution, *** ******* information has been added to Indras internal Do-Not-Contact lists.

      On February 12, 2025, a Compliance representative spoke with *** ****** to discuss her concerns. The Consumer thanked us for the call and accepts Indras resolution as satisfactory.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from Indra Electric and was convinced to switch my electric services from ****** to their company as they offer a cheaper rate. This was false information; my first bill was $844 and the second one was $1477. I cannot afford this so I cancelled my services.

      Business Response

      Date: 02/14/2025

      In response to *** ****** ***** (the Consumer) complaint,we researched our records and confirmed she enrolled her electric account with ******************************************** or the Company) on May 16, 2024, into a variable rate plan. An Enrollment Confirmation package, including the Terms and Conditions of the rate plan, was provided to the Consumer following the enrollment. 

      Per her request, the account has since been cancelled and its last day of service with Indra was on January 15, 2025. *** ***** was not charged a cancellation fee.

      Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in higher invoices. For reference, during her October 2024 billing cycle, *** ***** consumed 465 kWh, while ***** kWh,2,679 kWh, and ***** kWh were consumed during her November 2024 through January 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.

      Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct.  Based on our review, we have been unable to verify the Consumers allegation.

      Notwithstanding, on February 13, 2025, a Compliance representative spoke with *** ***** regarding Indras resolution, at which time she accepted it as satisfactory and thanked us for the call.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

    • Initial Complaint

      Date:01/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My energy supplier was changed to Indra without my consent or knowledge and I went from 11 cents a unit with *** to 23 cents a unit with Indra. I called and attempted to cancel with Indra back in november. they told me they canceled my subscription with them and I would resume with *** as my supplier. My next bill came (for december) which was $285 for a 700 sq foot apartment with my heat set at 64, and again my supplier was still listed as Indra. in october, my bill was $36, so my bill went up by 8x the amount with Indra. Now, whenever I try to call to cancel, the line simply says 'the office is closed' with no indication of the number belonging to Indra or an option to leave a message. *** says they cannot help, that I must cancel with Indra. but the last time i canceled, they didn't actually cancel, and now i cannot contact them.

      Business Response

      Date: 02/12/2025

      Indra Energy (Indra or the Company) appreciates *** ********* ***** (the Consumer) for bringing this matter to our attention. We researched our records and confirmed that the electric account was enrolled with Indra on October 16, 2024.

      We thoroughly searched our database and located record of telephone call from the Consumer that took place January 18, 2025, and not in November,contrary to the allegations. With no message left by the Consumer requesting a cancellation, the account continued to receive service.

      Upon receipt of *** ***** complaint, we immediately submitted a cancellation to the utility, which provided a service end-date of February 3, 2025. *** **** was not charged a cancellation fee.

      Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Additionally, on February 12, 2025, a Compliance representative called *** **** in attempt to discuss her concerns. A detailed voicemail message was left regarding the above information and Indras resolution and advising *** **** to call us with any questions.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were my supplier for my gas through ********************. They started charging me $600 a month. I called and cancelled them in December. I looked at my gas bill for january 22nd and they charged me again and now my gas bill is $1239.38. There is no way possible I used that much gas. I also have my cancellation confirmation number.

      Business Response

      Date: 02/10/2025

      Indra Energy (Indra or the Company) appreciates **** ****** ****** (the Consumer) bringing her concerns to our attention Our records confirm that on April 5, 2024, ********** completed a valid Third-Party Verification (TPV) confirming her decision to enroll the natural gas account with ********************** into a variable rate plan, with no promise or guarantee of savings. Displaying total transparency,the Company also provided **** ****** with an Enrollment Confirmation letter detailing the terms and conditions of the variable rate.

      Per **** ******* request on December 21, 2024, Indra processed the cancellation and her last day with the Company was on January 22, 2025. The Consumer was not charged a cancellation fee. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date.

      Based on our review, the Consumers natural gas account was charged for supply correctly in accordance with the agreement.

      On February 10, 2025, a Compliance representative spoke with the Consumer and discussed the details as referenced above.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

    • Initial Complaint

      Date:01/23/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** the supervisor at Indra energy(in *******) Has allowed his employees to continuously call me after I have specifically asked to be put on the do not call list. His employee, *****, Will, call me in the morning super early. When I answer, he will talk over me and not put me on the do not call list. I had to call back and fight to talk to the supervisor and demand that I get put on the do not call list. Only after threatening to report them, did they do it.

      Business Response

      Date: 02/04/2025

      Indra Energy (Indra or the Company) takes these matters seriously and appreciates *** **** ****** (the Complainant) for bringing this to our attention. Upon receipt of the complaint, Indra immediately reached out to its telemarketing vendors regarding the Complainants concerns. The Company also placed *** ******* telephone number on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Complainants utility account, and he will not receive Indras services or charges.

      Indra makes every effort to review and appropriately resolve all consumer complaints, and we hope you find this information responsive to your concerns. 

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2024 a secondary supplier showed up on my ***************** bill charging $19.26 so I would not notice the change of supplier. I first noticed it in November 2024 $32.96 I called them up to cancel this non Comed supplier off my bill they said they will remove it may take a little while. In December 2024 they then boosted their supply charge to $85.66 in January 2025 supply charge jumped again to $105.18 I called again the said they will expedite it but what about the crazy charges my bill is never over $60 I live in a small two bedroom apartment. Supplementary suppliers do this all the time to our seniors, disabled and just regular workers. They dont even go door to door anymore they can just write down your address and sign you up or check your outdoor meters whatever they do and cheat us out our hard earned money. And most people will not notice

      Business Response

      Date: 02/04/2025

      Indra Energy (Indra or the Company) appreciates *** ******* ***** (the Consumer) for bringing this matter to our attention. We researched our records and confirmed the electric account was enrolled with Indra on July 1, 2024. The ****************** account has since been cancelled and its last day with Indra is February 6, 2025. The Consumer will not be charged a cancellation fee.

      Our records show that *** ***** spoke with our customer service department on November 6, 2024. At the time of the call, the account was cancelled with a service end-date of September 6, 2024. However, our research shows that the Consumers utility company continued to ************** for Indras service beyond the service end-date. Indra immediately reached out to the utility, which has corrected the issue and cancelled those charges.

      Indra takes these matters seriously, and upon receipt of this complaint, we reached out to our door-to-door sales team regarding Ms.Favres concerns. Additionally, to prevent future contact with the Company, the Consumers contact information has been added to Indras internal Do-Not-Contact list.

      On February 4, 2025, a member of our ********************* attempted to speak with *** ****** A detailed message was left advising her on the above information and to contact us should she have any questions.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was over charged while using this service was mislead by them promising lower energy bills for a 200 dollar credit card after 6 months of service

      Business Response

      Date: 01/02/2025

      Indra Energy (Indra or the Company) takes these matters seriously and appreciates *** ***** ****** for bringing this to our attention. Upon receipt of this complaint, Indra immediately researched its records and was unable to locate an account using the contact information provided with the complaint.

      On December 27, 2024, Indras ********************* sent *** ****** an email requesting his account information in order to fully investigate his concerns. To date, we have not received a response.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Should *** ****** wish us to review this matter, he may contact us directly at ************************************* with his account information.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calls 3x daily, every day. I have asked repeatedly to be removed from their call list and they proceed to call from other nunbers listed as the same company. I have important calls regarding disability to answer, I don't need them blowing my phone up

      Business Response

      Date: 12/19/2024

      Indra Energy (Indra or the Company) takes these matters seriously and appreciates *** ******** ****** (the Complainant) for bringing her concern to our attention.Upon receipt of the complaint, Indra immediately contacted its telemarketing vendors. Based on our review, our telemarketing vendors contacted *** ******* telephone number as a part of an opt-in campaign. On November 26, 2024, ********* provided the Company permission, through a participating web page, to contact her telephone number.  

      Nevertheless, we have placed *** ******* contact information on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Complainants utility account with the company. *** ****** did not receive services or charges to her utility account from **********************.

      Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations. Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

    • Initial Complaint

      Date:10/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a long battle with Ameren overcharging me, a man showed up at my door with a beer to sell me a dream. He said I would only pay $0.06 a kw for electricity. I was so desperate to dig myself out of the hole that ameren had me in that I signed up. The first two bills were decent and then it shot way up and more than what Ameren was charging me! I later found out that I was actually being charged $0.29 a kw. My sister got involved because for a couple of months I kept telling Ameren that I did not want Indra anymore and ****** kept telling me it was handled. My sister called Indra directly and spoke with someone named ****** who promised I would be refunded $2,400+ for the overpayment and he assured me that he had cancelled my account. A week or so later I received a call from a lady who said I had only been refunded $800 I was very upset and then she informed me that I still had an account with them. I had not in fact been canceled. It was a whole process and I finally am not with them anymore, but I overpaid them from January 2024 until about a month ago and I would like to be repaid, but I over paid them. They were charging me for gas electric and other and that other I was being charged up to $1500 for this day and nobody can explain to me what other is. I am seeking compensation for all of the months that I paid way more than I shouldve.

      Business Response

      Date: 10/30/2024

      Indra Energy (Indra or the Company) appreciates ********** ***** (the Consumer) bringing his concerns to our attention. Our records confirm that on January 8, 2024, *** ***** enrolled his electric account with **********************, via a door-to-door interaction with a sales agent into a variable rate plan, with no promise or guarantee of savings. A copy of the terms and conditions of the enrollment were provided to the Consumer for his review and signature. Displaying total transparency, the Company also provided ******** with an Enrollment Confirmation letter and two (2) variable rate letters,proactively detailing future changes to the accounts current rate. The Consumers enrollment has since been cancelled and its last day with Indra was on August 1, 2024. *** ***** was not charged a cancellation fee.

      In reference to the sales presentation, please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there presenting an offer on behalf of Indra Energy (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are trained not to engage in misleading or deceptive conduct, and to not make false or misleading representations.

      Based on our review, the ****************** account was charged for supply correctly in accordance with his agreement, and based on the prior courtesy credit issued, no additional credit is warranted.

      On October 30, 2024, a Compliance representative spoke with the Consumer and discussed the details as referenced above. 

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 


    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Indra Energy calls my phone about fives times a day. I have asked them to stop multiple times.

      Business Response

      Date: 09/16/2024

      Indra Energy (Indra or the Company) takes these matters seriously and appreciates *** ************************* (the Complainant) for bringing this to our attention. Upon receipt of the complaint, Indra immediately reached out to its telemarketing vendors. Based on our review, *** ******** telephone number began receiving calls on behalf of Indra as a part of an opt-in campaign. Per our records, on July 27, 2024. ****************** provided the Company permission, through a participating web page, to contact his telephone number. Per review of the interactions,the Complainant never requested to be placed on a Do-Not-Call list or for the calls to stop.

      Nevertheless, we have placed *** ******** telephone number on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Complainants utility account, and he will not receive Indras services or charges.

      Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations. Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

      Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

      Customer Answer

      Date: 09/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    PALMco is NOT a BBB Accredited Business.

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