Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company falsely enrolled me as their supplier. Canceled my cheaper rate and then charged me a lot for month of August and somehow turned my usage up. PPL is asking for August bill when I never enrolled with this company. Now I had to reenroll with another company and lost my lower rate. Causing me to pay more money for one month and research a new company and have to pay more monthly now.

  Business Response

  Date: 08/23/2024

  In response to *************************** (the Consumer) complaint,we researched our records and confirmed that the electric account was enrolled with Indra Energy (Indra or the Company) on July 25, 2024, into a variable rate plan. The account has since been cancelled and the last day with Indra was on August 16, 2024, as determined by the utility company. ************** was not charged a cancellation fee.
  
  Indra takes these matters seriously and immediately reached out to its sales team and vendor.  Additionally, Indra has added ************* information to the Companys internal Do-Not-Contact lists. 
  
  On August 23, 2024, a Compliance representative attempted to speak with ************** regarding the above information and a resolution. A detailed voice mail message was left with our contact information.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26 a ***resentative came to my residence with information regarding an alternative energy supplier, Indra. We went over details of the service and I told the ***resentative that I'm not signing up for anything, but I would like details on the plan to go over with my husband. They texted me details of the plan from phone number ************** and I decided it wasn't for me when I reviewed. I then received in the mail a letter from Indra thanking me for signing up for their service with account details and a separate letter from Ameren verifying the change. I never signed up for the service and either the sales *** signed me up to increase numbers or someone at the Indra office decided to do it. Either way it's fraudulent and a very poor business practice. Luckily, I was able to cancel the switch with both Indra and Ameren before the effective date. This is also not the first issue I have had with the company. Months back a ***resentative caught me about solar panel leasing and I told them I was not interested. They continued to come back almost daily for a whole week and I had to ghost them. Based on previous comments, I recommend people start filing complaints with the ************************ for predatory business practices.

  Business Response

  Date: 08/20/2024

  Indra Energy (Indra or the Company) appreciates ************************* (the Consumer) for bringing this matter to our attention. In response to her complaint, we researched our records and confirmed that her electric account was enrolled with Indra on July 26, 2024. Per *** ****** request on August ******, Indra processed her cancellation and, as a result, the pending electric enrollment was rescinded. Therefore, the Consumer will not receive any service or charges from Indra, nor be charged a cancellation fee.
  
  Please be assured that the sales agents marketing on behalf of the Company are trained to completely adhere to our policies and guidelines. Indra takes these matters seriously and immediately reached out to its sales team regarding *** ****** concerns.  Additionally,to provide clarification, Indra does not provide any service associated with solar panels. As such, *** ****** concerns regarding this pertain to a different company.
  
  Per *** ****** request, Indra has placed her contact information on its internal Do-Not-Call and Do-Not-Knock lists.
  
  We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am set up for e bills, and auto payment with my **************** utility, and NJNG. I did not authorize this company Palmco/ Indra Energy to be my supplier. They are relying on the fact that customers are not looking at their bills and switching their supplier without their permission. They say that they sent me a letter stating they were going to be my supplier. but I never agreed to it. I have ***** and NJNG, and had not chosen a separate supplier recently because the prices were a little high to commit to a long term plan. I do this for years, shop for a suppier for a cheaper rate. I was waiting till the off season to switch my suppliers. This company was not authorized by me either verbally or in writing to sign up with them. I was informed the other day by the ***** representative that they took over as a supplier in February without my permission. In June when I chose to go with a new supplier and must have been informed that I was moving to Frontier, they all of a sudden started adding highly excessive community charges of 600= and 700= per month. They never should have been in my account to begin with, as I never authorized them to be my supplier. This company is a scam! My ***** bill can not be viewed on the website because that is the month they took over. My web access will not let me view it so the charges for February will make the adjustment more than noted below to include February ***** bill. The company is a scam!! I told them, This is bad business and not the way to get new customers!! I keep calling them every day and requesting a refund and removal of being mu supplier and to be removed from their clutches and they will not reply with more than a $400 credit which is unacceptable! I'm not their customer, they stole me! They have over $1,300 in charges on my ***** bill currently.

  Business Response

  Date: 08/21/2024

  In response to ******************* (the Consumer)complaint, we researched our records and confirmed that the electric and natural gas accounts were enrolled with Indra Energy (Indra or the Company)on February 6, 2024, into a variable rate plan. The accounts have since been cancelled and their last days with Indra will be August 23, 2024, for the electric account and September 9, 2024, for the natural gas account, as determined by the utility companies. ****************** will not be charged a cancellation fee for either account.
  
  ********************** takes these matters seriously and immediately reached out to its sales team and vendor. Additionally, Indra has added her information to the Companys internal Do-Not-Contact lists. 
  
  On August 12, 2024, a Compliance representative spoke with ****************** regarding the above information and Indras resolution. An email with the information was also provided to ****************** on August 13, 2024.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by my utility company that Indra Energy was my supplier. After explaining that I did not give them permission, they reversed the changes to my supplier. I was informed that this was done in February and I needed to contact them. I called Indra and spoke with a supervisor and explained I had never given permission for my services to be switched. They could not provide documentation to show otherwise and stated they would investigate the situation. They promised to cancel the services and refund my account because **** said my bill increased monthly because of this unauthorized change. In addition they have also switched over my services from *****. This is fraudulent and there should be a heavy penalty for this company. I cannot understand how a telemarketing company can change my utility services without my authorization. I had to call and verify my personal name, address and email with the same company that fraudulently gained access to my utility account!!!! Make this make sense!! To make matters worse, when the supervisor called me back, the caller id said telemarketing!! Something must be done to protect the utility services that I have in my home. The utility company was in the process of canceling my services.

  Business Response

  Date: 08/13/2024

  Indra Energy (Indra or the Company) appreciates *** ***** ****** (the "Consumer") for bringing this matter to our attention. In response to her complaint, we researched our records and confirmed that her electric and natural gas accounts were enrolled with Indra on February 6, 2024. The energy accounts have since been cancelled and their last days with Indra are on August 28, 2024 and September 3, 2024,respectively. *** ****** will not be charged a cancellation fee for either commodity. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility companies, which determine the service end-date based on a customers next applicable meter-read date.
  
  Please be assured that the sales agents marketing on behalf of the Company are trained to completely adhere to our policies and guidelines. Indra takes these matters seriously and immediately reached out to its sales team regarding *** ******* concerns.
  
  Additionally, on August 12, 2024, a Compliance representative attempted to reach *** ****** using the phone number provided with the complaint correspondence.Unfortunately, the Google screening assistant did not allow the call to go through.Later that same day, Indra sent an email to *** ****** containing the Companys response and resolution.
  
  We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This does not resolve my issue because my utility bills were increased since April and I need to be compensated for that increase because it was a false contract.  Secondly, to state that my contract ends in July and ****** is unacceptable because I never signed up for these services.  I need Indra to refund the fees that were charged to my light and gas bill.  What they have done is illegal and fraudulent. Their resolution is unacceptable and does not satisfy my initial complaint.

  I am attaching the bills and as that you look at the charges from Indra. 

  My electric bill shows Indra's fees on the bottom right corner. The boxes are labeled Indra Billing information and balances by Company.  The Indra charges on my electric bill by month are as follows.  April- $46.37 , May- $53.42 , June- $130.13 , July-2nd $250.38, July 31st- $578.32.  The **** representative that I spoke with today said this was indicative of "slamming".

   

  My gas bills shows Indra's fees.  April 3rd - $97.23 , May $71.83 , May 31 $ ***** , July $81.47.

  As stated previously, Indra needs to reverse the charges, so I can be billed correctly by my Utility Company. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 10/01/2024

  *********************************************************************************************************************************************************

   

  Please accept this correspondence on behalf of Indra Energys (Indra or the Company) efforts to resolve the complaint filed by *** ***** ****** (*** ****************************************************** ********************* ************ ************ ************ ************ ************* ******** ******* **** ******** **** ********** ******** ************ ******** ************ ******** ************* ******** *********** ******** ************* ******** ******* **** ************ ******************. An email was sent directly to ***** ********* but we received a message that he no longer works for the BBB.

   

  Unfortunately, it appears that *** ****** will remain unsatisfied regardless of the responses Indra provides to the BBB. Indra politely requests that this complaint be closed based on our actions taken and efforts to be fully transparent with the Consumer, as outlined below.

   

  Indra takes these matters seriously, and it immediately reached out to its sales team regarding *** ******* concerns. Sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines. The sales agents are also trained to avoid misleading or deceptive conduct. Should an agent decide to act in a manner that goes against our policies, disciplinary action will be taken. Based on our sales teams response, the sales vendor and agent were both previously removed from marketing on the Companys behalf for reasons unrelated to this complaint. Therefore, we were unable to interview the agent regarding the Consumers enrollment. Indra also placed *** ******* contact information on its internal Do-Not-Contact list and her account numbers on the Companys internal Do-Not-Enroll list to prevent any future enrollments.

   

  As previously reported to your office, Indra has made several attempts to resolve *** ******* concerns. On August 12, 2024, a Compliance representative attempted to reach *** ****** using the phone number provided with the complaint correspondence. Unfortunately, the ****** screening assistant did not allow the call to go through. Later that same day, Indra sent an email to *** ****** containing the Companys response and resolution. Another email was sent to *** ****** on August 27, 2024, reiterating Indras resolution and including charts detailing the calculations of her full and total refunds from Indra.

   

  In this email, *** ****** was also informed that Indra adjusted her electric rate for supply to be equal to Jersey Central Power and Lights rate for supply for her final electric bill with Indra. Per their policy, ********************** does not allow suppliers to adjust the rate for the final billing; however, Indra has already calculated and issued a refund for *** ******* final natural gas bill with the Company. As such, Indra issued *** ****** a full and total refund for both commodities for their entire tenure with Indra.

   

  Please be advised we never received any response or expression of dissatisfaction from *** ****** directly. We understand *** ******* concerns and we have taken several steps to resolve this matter and communicate fully with the Consumer. Indra again politely requests that this complaint be closed by the BBB.

   

  We sincerely appreciate your consideration regarding this matter. Should you require any additional information, please do not hesitate to contact me directly.

   

  Sincerely

   
  
    ****** **** ********** *******
  
   
   
  

  
  

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Indra has not provided any proof that they have resolved this issue.  The documents they are attaching does not show they have properly refunded my account. 

  
  The only credit I received was on my final electric bill, but Indra states that I will be refunded/credit for the entire tenure, as stated below.
  
  The compliance Manager states, "In this email, *** ****** was also informed that Indra adjusted her electric rate for supply to be equal to ************** Power and Lights rate for supply for her final electric bill with Indra. Per their policy, ********************** does not allow suppliers to adjust the rate for the final billing; however, Indra has already calculated and issued a refund for *** ******* final natural gas bill with the Company. As such, Indra issued *** ****** a full and total refund for both commodities for their entire tenure with Indra.

  
  In my last response, I provided proof that the refund has NOT been fulfilled.  I also spoke with BOTH utility companies and they said they havent received any refund/credit on my account.

  
  The current issue is not that I refuse to resolve the issue. The problem is Indra continues to present deceptive responses, and attach documents that do not reflect what they are stating.  

  
  Therefore, I am asking for them to provide proof that the refunds/credits have been applied, instead of showing that they are no longer my supplier.
  
  

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up indra energy located in *************** They have been charging me for months I am located in ********* . And I am not sure how long this has been going on.

  Business Response

  Date: 08/08/2024

  In response to *** ******************** (the Consumer)complaint, we researched our records and confirmed *************************** enrolled the electric and natural gas accounts with ******************************************** or the Company) on February 1, 2024, into a variable rate plan. The Enrollment Confirmation package, including the terms and conditions of the variable rate,was sent to the Consumer following the enrollment.
  
  Prior to receiving *** ******* complaint, our records indicate **************** never contacted Indra regarding her accounts or her concerns.
  
  On July 27, 2024, Indra received notifications from the Consumers utility that the Company would no longer service the electric and natural gas account as of August 20, 2024, and September 19, 2024,respectively. **************** will not be charged a cancellation fee on either energy account.
  
  On August 8, 2024, a Compliance representative spoke with **************** regarding Indras resolution to her concerns. Indra makes every effort to review and appropriately resolve all consumer complaints.
  
  Please feel free to contact us at ************************************* with any questions or concerns. 
  

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company signed me up for utility generation which I did not approve. Overcharged me for service. Have called 3 times to get refunded.

  Business Response

  Date: 08/07/2024

  Indra Energy (Indra or the Company) appreciates ********************* (the Consumer) for bringing this matter to our attention. We researched our records and confirmed the electric and natural gas accounts were enrolled with Indra, December 5, 2023, and again on January 29, 2024.

  On December 22, 2023, we received a cancellation notification from the ********* utility that effective January 30, 2024, we would no longer be the supplier to the ********* electric account. On May *******, we submitted a cancellation request to the consumers natural gas utility and on the same day we received a cancellation notification from the utility notifying us that effective July 19, 2024, we would no longer be the supplier to the ********* natural gas account. ********************** was not charged a cancellation fee for either commodity.

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Based on their response, the sales vendor and agent associated with the enrollment was previously removed from marketing on Indras behalf for reasons unrelated to this complaint. Therefore, we were unfortunately unable to interview the sales agent regarding ************************ enrollment. Additionally,to prevent future contact with the Company, ************************ telephone number and service address numbers have been added to our internal Do-Not-Call and Do-Not Knock lists. The ********* account number has also been added to our internal Do-Not Enroll list.
  On August 6, 2024, a Compliance representative spoke with ********************** and discussed the details as mentioned above and Indras resolution. ********************** thanked us for the call and attention to his concerns.
  

  Indra makes every effort to review and appropriately resolve consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indra Energy fraudulently enrolled me in their electric supplier program. I did not give any authorization for them to do this. When I called to ask how they obtained authorization to switch me, they had no clear response. Luckily I called Duquesne Light and they were able to successfully cancel my pending enrollment. This company should be forced out of business. This is illegal activity. Beware of them and if you get notification of your service being changed to them, act quickly.

  Business Response

  Date: 07/22/2024

  In response to *** *********************** (the Consumer) complaint, we researched our records and found an enrollment with Indra Energy (Indra or the Company) that took place on June 29, 2024. Per *** ****** request on July 8, 2024, Indra submitted the cancellation to the utility, and as a result, the pending electric enrollment was rescinded. ************** will not receive any service or charges, nor be charged a cancellation fee.
  
  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team and vendor. Additionally, per *** ****** request,her phone number and service address have been added to Indras internal Do-Not-Call and Do-Not-Knock lists to prevent any future contact from the Company.
  
  We hope ************** finds this information responsive to her concerns. Please feel free to contact us at ************************************* with any questions.

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two fraudulent letters from Indra Energy on 5/28/24 (dated 5/23/2024) claiming that I switched my electric and gas service company providers to their services. This is unequivocally false. There is no contract to cancel. The "contracts" are a scam and are invalid. Indra Energy is a well-known scam company that lures people in with low fixed rates for 2 months and then increases prices exponentially. It is unethical that Indra Energy tries to exploit people who don't know any better with these shady tactics. I am not alone in receiving these letters. To the company: don't even try to say that I enrolled. I did not enroll and that is not true. I see you claiming that on other BBB claims.

  Business Response

  Date: 06/12/2024

  In response to *************************** (the Consumer) complaint, we researched our records and confirmed the electric and natural gas accounts were enrolled with Indra Energy (Indra or the Company) on May 21, 2024, into a variable rate plan. Upon receipt of the Consumers complaint, Indra immediately rescinded the pending enrollment of the electric account; therefore, it did not receive service or charges from the Company.
  
  Please be advised that Indras attempts to rescind the natural gas enrollment have been rejected by the utility. Per Peoples Gaspolicies, a cancellation for a gas account cannot be processed until the account begins service with a supplier. As such, Indra will submit another cancellation request to the utility as soon as the service begins on July 2,2024. Neither energy account will be charged a cancellation fee.

  
  Indra assures **************** that his rate for supply with the Company will be equal to or below the utilitys supply rate during the time he receives natural gas service from Indra. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date.

  
  Indra takes these matters seriously and immediately reached out to its sales team and vendor. Additionally, **************** service address and account numbers have been added to *********************** internal Do-Not-Knock and Do-Not-Enroll lists.

  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The company states that my account was enrolled into one of their plans on May 21, 2024. This is categorically false. I demand to see SIGNED records of this. I was not even home on May 21, 2024. I did not access any of those accounts on that date. I see that this company attempts to pull this with many complaints from people asserting that the company is engaging in shady practices. I do not accept this "resolution."   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/07/2024

  Please accept this correspondence on behalf of Indra Energys (Indra or the Company) efforts to resolve the complaint filed by *************************** (the Consumer)BBB#********.

   

  Indra has had several phone and email conversations with **************** in a good-faith effort to resolve her concerns. As previously reported to your office, the Consumers pending electric enrollment was rescinded, and the electric account did not receive service or charges from Indra.

   

  Per *********** policies, a cancellation for a natural gas account cannot be processed until the account begins service with a supplier. Therefore, our attempts to cancel immediately were rejected by ***********. Indra submitted the cancellation to *********** once the natural gas account began flowing on July 2, 2024, and as a result, they provided a service end-date of August 2, 2024. **************** was not charged a cancellation fee for either commodity.

   

  Indra takes these matters seriously, and it immediately reached out to its sales team regarding **************** concerns. Based on their response, the sales vendor associated with the Consumers enrollment was removed from marketing on Indras behalf. Indra also placed **************** contact information on its internal Do-Not-Contact list and her account number on the Companys internal Do-Not-Enroll list to prevent any future enrollments.

   

  Additionally, as a goodwill gesture to provide a further resolution, Indra will issue the entirety of **************** natural gas supply charge, which comes to $2.30 for the one (1) billing cycle she received natural gas service from the Company.

   

  We understand **************** concerns and we have taken several steps to resolve this matter and communicate fully with the Consumer. Unfortunately, it appears that ************** will remain unsatisfied regardless of the responses Indra provides to the BBB. Indra politely requests that this complaint be closed based on our actions taken and efforts to be fully transparent with the Consumer.

   

  We sincerely appreciate your consideration regarding this matter. Should you require any additional information, please do not hesitate to contact me directly.

   

  Best regards,

  *****************************************************************

  Customer Answer

  Date: 08/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   No, the way to resolve my complaint is to address why exactly the "contract" with my alleged signature on it is clearly forged and you have told multiple lies about how exactly I was enrolled in your scam service. This is not resolved because you have not provided an adequate explanation for these actions. Forging signatures is illegal, and you can adequately address it or I will continue to pursue the legal options available to me. Resolving my complaint would also include getting in contact with the man who processed this forged signature contract as we discussed on the phone the first time we spoke. This man was allegedly conveniently was out of the country when you attempted to speak with him but you informed me that you will let me know when you're able to do so. That notification has not taken place. 

  Also, stop calling me "***************." I told you before that my name is just *****. Misgendering people is disrespectful. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter dated 3/21 from indra addressed to my husband, who passed away in 2021, stating that he changed our electric supplier from PSE&G to indra. I then received a letter on PSE&G letterhead, dated 3/21 addressed to me, stating that I had requested to change my electric supplier from PSE&G and I must notify PSE&G within 7 days if the information is incorrect. Which I did immediately. I used the # published on my legal PSE&G statement. I spoke with a representative of PSE&G by the name of ********. They included a phone # they said was for PSE&G, when I called it, it had been disconnected.I did not receive my PSE&G statement for the April billing cycle but sent a payment to PSE&G in the amount of my budget plan. I will not pay any bill that is sent to me by indra ENERY.

  Business Response

  Date: 04/17/2024

  In response to ************************ (the Consumer) complaint, we researched our records and confirmed her electric account was enrolled with Indra Energy (Indra or the Company) on March 19, 2024, into a variable rate plan; however,the pending enrollment of the electric account has been rescinded. **** ******* did not receive electric service or charges, nor a cancellation fee from Indra. 
  
  Indra has respected ***********s request to have no further contact with the Company; therefore, to prevent future enrollments, the Consumers phone number and service address provided with this complaint have been added to Indras internal Do-Not-Call and Do-Not Knock lists.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints.Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INDRA Energy sent me a letter stating that my **************** LineProtect with Surge Protection' plan will be active on 3/8/24. Also, states 'this plan is included as a benefit with your INDRA Energy product'. However, I NEVER requested or consented to switching to Indra. Someone from Indra is illegally switching ***************** services to their company. I called Indra and no one there can identify who or how I was switched/enrolled into Indra and they also can't tell me how much Indra will be charging me for services I did NOT request. I was told b/c it is in the middle of the billing cycle I would have to pay the FULL amount of this billing cycle to Indra and then be switched back to my original electric carrier thereafter. They said I will have to wait and find out how much INDRA charged me at the end of the billing cycle. INDRA should be investigated for fraudulent illegal practices.

  Business Response

  Date: 03/18/2024

  Indra Energy (Indra or the Company) appreciates *** *********** (the Consumer) for bringing this matter to our attention. We researched our records and confirmed the electric account was enrolled with Indra on February 5, 2024.  

  Per *** **** request on March 12, 2024, Indra submitted a cancellation request to the utility, which provided a service end-date of April 22, 2024. ********** will not be charged a cancellation fee. Please note that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date.
  
  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team. Additionally, to prevent future contact with the ******** *** **** telephone number and service address have been added to our internal Do-Not-Call and Do-Not-Knock lists. The Consumers account numbers have also been added to our internal Do-Not-Enroll list.

  On March 18, 2024, a Compliance representative spoke with the Consumers daughter and discussed the above information, at which time she accepted Indras resolution as satisfactory. 

  Indra makes every effort to review and appropriately resolve consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.