Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up with this energy company and they charge me ridiculous amount for **** and July where I was out of the country in the beginning of **** 9 toward July 20. They only offered me $100 refund and my bill right now for this month was $298 which is ridiculous for some thing I did not sign up for they would not send me a copy of my agreement, or tell me who signed it

  Business Response

  Date: 10/04/2023

  In response to ********************** (the Consumer) complaint, we researched our records and confirmed that his electric account was enrolled with Indra Energy (Indra or the Company) on October 18, 2022, via a door-to-door marketing sale. The account has since been cancelled and is scheduled to end service on October 6, 2023. The Consumer will not be charged a cancellation fee.
  
  On August 10, 2023, ******************** called our customer service department regarding his account. A representative explained the account details and, in an effort to resolve his concerns, scheduled a callback to further review the account. Thereafter, the Consumer was offered a courtesy credit.
  
  Indra takes these matters seriously and immediately reached out to its door-to-door sales team.  Additionally, on October 3, 2023, a Compliance representative discussed the enrollment details and Indras resolution with ********************, at which time he accepted the resolution as satisfactory.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May, 2023 bill from ***** *ndicated there may be lower billing with another energy company providing natural gas service, and recommended Palmco Energy, so I proceeded with that option.In ****, 2023 I received the first bill that showed the Palmco charges, ***** $68.48 and Palmco an additional charge of $******. I called ***** and asked what my bill would be if I was not being billed for the Palmco service and was told it would have been $68.48. I immediately called Palmco and cancelled their service. I was told it would take two billing cycles to be billed solely by *****. I paid the exorbitant **** bill in full, $342.50.In July, 2023 I received the gas bill with similar pricing, $66.31 for *****, $261.54 for Palmco. I paid this exorbitant bill in full, $327.85, as well.I have now received the billing for August, 2023. It shows $196.09 for *****, and an additional $854.26 for Palmco, total bill $1,050.35. I called Palmco and advised them that my service with them should have been cancelled before the August bill. They said that my billing cycle ends on the 9th of each month and that I cancelled their service on the 10th of ****. They did offer a credit of $300 from the August bill, which is totally unsatisfactory. That credit would take two more billing cycles to appear on a bill.I think Palmco is an unscrupulous business, dangling a carrot of lower gas prices that results solely in exorbitantly higher prices. The two billing cycles to cancel is also knowingly deceptive, because it is not likely one would cancel for deceptive pricing before seeing the bill, and the bill is only presented after the billing cycle ends.I am requesting a refund of the exorbitant higher payments for **** and July 2023, ****** and $261.54, respectively. I am also requesting a credit toward the open August 2023 bill for the full amount Palmco billed, $854.26, because their billing offer of lower prices is a deceptive lie.Please assist with my requests. Thanks.

  Business Response

  Date: 09/12/2023

  In response to *********************** (the Consumer) complaint, we researched our records and confirmed she enrolled her natural gas account with ******************************************** or the Company)on January 19, 2023, into a variable rate plan. The Enrollment Confirmation package, including the terms and conditions of the variable rate, was sent to the Consumer following the enrollment.
  
  Per her request on June 23,2023, Indra immediately submitted the cancellation request to the utility,which provided a service end-date of August 9, 2023. The Consumers account was not charged a cancellation fee. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date.
  
  On August 21, 2023, ************** called back regarding a recent bill received from her utility and was issued a courtesy credit in an effort to assist with her billing.
  
  Upon receipt of her complaint, we conducted an analysis of the Consumers natural gas account, and it appears there was an increased usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during her July 2023 billing cycle, ************** consumed ****** therms, while ****** therms were consumed during her August 2023 billing period. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Based on our review, *** ****** natural gas account was charged for supply correctly; therefore, no further credit is warranted.
  
  On September 8, 2023, a Compliance representative contacted ************** regarding her concerns, and on September 11, 2023, she accepted the resolution and thanked us for the call.
  
  Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  
  

  The business first offered a credit of $300, for which they confirmed a check has been mailed to my utility company.  When they first offered this, it was not acceptable to me.  The bill was >$1050.
  
  On 9/11/23 the business offered another rebate to me.  They will be mailing a check directly to me in the amount of $150, which I accepted as the resolution.  However, I would like to point out that it seems to me that this business is using trickery in the verbiage of their advertising.  They make it seem that gas prices may be lower, when in fact, they consistently have been higher than they have ever been in past years for the same months, approx. $360+ for the bills received in both June and July, and $1050+ for the bill received in August.  These amounts are 2 to 2-1/2 times higher than previous bills for the same months with similar usage.

  I think the additional rebate of $150 is to avoid my sending the complaint to the Attorney General for deceptive advertising, which I told them would be my next step when I spoke with the representative on 7/8/23, before the additional rebate offer.

  
  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint concerns ***** ******'s deceptive business and marketing practices that have adversely affected my client. On July 13, 2023, my client received an Electric Supplier Choice Confirmation notice from Ameren Illinois, indicating that they would be switched to ***** ****** at an electric rate of $0.125 per kWh. However, it has come to our attention that my client never signed any agreement with ***** ****** and is, in fact, currently under contract with another energy supplier at a rate of $0.057 per kWh. ***** ****** deliberately deceived my client into believing that their contract was expiring and pressured them to switch to their company by insinuating they were with their current supplier.Thankfully, my client reached out to me before the switch-over date, which would have led to significant financial harm. If the transition had occurred, my client would have been subject to an early termination fee from their current ARES and locked into a contract with ***** ****** at an electric rate nearly 150% higher than their current rate. This type of businesss is unacceptable, especially given the current economic conditions with record high inflation, economic uncertainty, and increased costs for businesses.In light of the hundreds of complaints lodged against ***** ****** for their dishonest business practices, and lawsuits and settlements with various states for illegal business practices, I am urging all state and federal regulatory agencies take immediate and decisive action to halt their reckless and costly behavior. It is essential to protect consumers from such unscrupulous companies and ensure that businesses abide by ethical standards while competing in the energy market.

  Business Response

  Date: 08/31/2023

  ***** ****** (Indra or the Company) takes these matters seriously and appreciates ******************** for bringing his concerns on behalf of his client (the Consumer) to our attention. We researched our records and confirmed that *************************,the Consumers Account Manager, enrolled six (6) accounts with Indra on February 28, 2023. ************** completed a valid Signed Contract to verify the enrollments into fixed rate plans.
  
  On July 24, 2023, Indra received cancellation notices from the utility that the Company would no longer service four (4) of the accounts as of July 21, 2023.The fifth account, number ending with ****, the enrollment was rescinded and the sixth account, number ending with ****, has a service end-date of August 30, 2023.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive conduct.
  
  Contrary to ************** allegations, Indra rightfully procured a Signed Contract with ************************, who confirmed that she was authorized to enroll the accounts with the Company. Nevertheless, as a good-faith gesture to resolve this matter,Indra has waived the ETFs for all accounts.
  
  Indra has attempted to contact *************************** several times to discuss the above information. Unfortunately, **************** has not returned our calls.  On August 29, 2023, a Compliance representative was able to speak with ************ regarding his concerns and provided him a copy of the Signed Contract via email.
  
  Indra makes every effort to appropriately review and resolve all consumer concerns.Please feel free to contact us at ************************************* with any questions.

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took over as my energy provider without my authorization. This started on my bill dated 07/06/2023 and has been going on for two months so far. I called them a month ago to ask to be removed and they said that they would but when the new bill came they are still my energy providers and when I called about the new bill I was rushed off the phone and hung up on. I never authorized them to switch my energy provider. Never spoke to these people before I saw their names on my bill.

  Business Response

  Date: 08/17/2023

  In response to ************************* (the Consumer) complaint, we researched our records and confirmed she enrolled her electric and natural gas accounts with Indra Energy (Indra or the Company) on May 18, 2023 via a telemarketing sales channel. ************** completed a valid Third-Party Verification (***) recording to verify her enrollment into a variable rate plan. Shortly thereafter, the pending natural gas enrollment was rejected; therefore, the Consumer never received natural gas service or charges from the Company.
  
  Per her request on July 24, 2023, our customer service department submitted ************** cancellation to the utility, which provided a service end-date of July 28, 2023. The Consumer was not charged a cancellation fee. Indras customer service calls are recorded and monitored for quality and training purposes. Our review of the call shows that the representative did not hang up on **************, contrary to her allegation. The Consumer confirmed to the representative that she had no further concerns and the call was closed with both parties saying goodbye to one another.
  
  Based on our review, ************** energy accounts were enrolled with proper authorization and charged for supply correctly. As requested, we have placed her phone number and address on Indras internal Do-Not-Call and Do-Not-Knock lists. 
  
  Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two letters from Indra Energy indicating that I had switched energy suppliers (natural gas and electricity) to their company. When I called them, they told me that a door-to-door agent had signed me up. This never happened and clearly a rogue agent had forged my signature. When I called the company, they said that their system was down and that they would call me back. They never called me back. When I called them back, it took close to 10 minutes for them to cancel the service (a service that I had never signed up for), but that it would take one to two billing cycles to take effect. This is outrageous!

  Business Response

  Date: 08/09/2023

  In response to *** ********************* (the Consumer) concerns, we researched our records and confirmed that his electric and natural gas accounts were enrolled with Indra Energy (Indra or the Company) on July 18, 2023, into a variable rate plan.
  
  On July 24, 2023, ************ called our customer service department regarding his electric and natural gas accounts,at which time the representative explained the account details. Our system shows that the Consumer disconnected this call.
  
  On the following day, ************ contacted called back and requested the cancellation of both energy accounts. The representative immediately submitted the request to the utility, which confirmed that the pending natural gas enrollment was rescinded and would not receive Indra service, and provided a service end-date of August 1, 2023, for the ********* electric account. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date. Additionally, Indra confirms that the Consumer received electric service from the Company for no more than four(4) days,during which time the supply rate with Indra was below or equal to the utilitys rate. The Consumer will not be charged a cancellation fee.
  
  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team and vendor.
  
  On August 9, 2023, a Compliance representative attempted to contact ************ to discuss his concerns. A detailed message was left for the Consumer wherein he was advised to contact us with any questions. To prevent future contact with the ******** *** ***** service address and telephone number has been added to our internal Do-Not-Call and Do-Not-Knock lists.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I would like to correct the sequence of events.  On July 24th, I called Indra and told them that I had been switched to their electric and natural gas services.  The rep told me that a door-to-door sales person had signed me up for the service.  I told the rep that I had taken no such action.  The rep told me to check with my wife as to whether she had signed up for the service.  I did speak with my wife and she told me that she had not signed up for the service.  I called Indra back and told the rep what had happened.  The rep told me that he could not cancel the service as his system was down.  He told me that he would call me back as soon as his system was back up.  I received no such call.  The next day, I had to call Indra for a third time to cancel the service.  The rep told me that she would do her best to cancel the service but that it might take a full billing cycle for the change to take effect.

  At no time has Indra apologized to me or acknowledged that their door-to-door sales person acted in a fraudulent manner by (presumably) forging my signature to sign up for their service.

  As a result of Indra's actions, I had to call my utility company to explain the situation and then call both my former electric supplier and former natural gas supplier in order to ask them to renew my service.  All of this was time consuming and frustrating.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 08/14/2023

  Indra understands *** ***** concerns and takes these matters seriously. Indras customer service calls are recorded and monitored for quality and training purposes. Based on our review, each representative apologized to the Consumer for the situation and, in conversations two and three, the representatives also apologized for the fact that our system was currently down due to a system update.
  
  Additionally, as noted in our previous response, a Compliance representative attempted to contact ************ to discuss his concerns. A detailed message was left informing him that his natural gas account enrollment was rescinded and would not receive service from Indra, while the electric account would receive service from Indra for no more than four (4) days, during which time the supply rate with Indra was below or equal to the utilitys rate. ************ was advised to contact us with any questions and to prevent future contact with the Company, his service address and telephone number were added to our internal Do-Not-Call and Do-Not-Knock lists.
  
  Indra apologizes for any inconvenience that this may have caused the Consumer and appreciates the opportunity to help resolve this matter. Please let me know if you have any further questions or concerns.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** calls from Indra Energy. I do NOT want to be called by them anymore. I get calls from multiple numbers from them at least three times every day! I block the number, and they continue to call from another number. REMOVE ME FROM YOUR CALL LIST!

  Business Response

  Date: 07/20/2023

  Indra Energy (Indra or the Company) takes these matters seriously and appreciates ********************* (the Complainant) for bringing this to our attention. Upon receipt of the complaint, Indra immediately reached out to its telemarketing vendors. Based on our review, ************ telephone number began receiving calls on behalf of Indra as a part of an opt-in campaign. Per our records, on June 24, 2023, ********** provided the Company permission, through a participating web page, to contact his telephone number. 
  
  Nevertheless, we have placed ************ telephone number on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Complainants utility account, and he will not receive Indras services or charges.
  
  Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations. Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with indra through an employee who rushed my through the process. I signed up and withing 2 months my bill had tripled. Now I'm in disconnect status with a bill over $7k I'm a disabled veteran with little income and now I'm afraid I won't be able to catch up. It took 30 more days to remove them from my bill.They charge almost .25 per kwh whereas comed charges less than .09 per kwh. I joined a lawsuit just now and am hoping for some results.

  Business Response

  Date: 05/08/2023

  In response to *** ************************* (the Consumer) complaint, we researched our records and determined that the ********* electric account began receiving service from Indra Energy (Indra or the Company) on November 17, 2022,after she voluntarily enrolled with Indra into a variable rate plan. The Enrollment Confirmation package, including the terms and conditions of the variable rate, was provided to the Consumer following the enrollment.
  
  Per her request on March 2, 2023, Indra submitted ************** cancellation to the utility, which provided a service end date of March 24, 2023. The Consumer was not charged a cancellation fee. Please be advised that Indra does not control the cancellation period or determine the service end-date. This is handled by the utility, which determines the service end-date based on a customers next applicable meter-read date.
  
  Upon receipt of her complaint, we also conducted an analysis of ************** billing, and confirmed that she was never charged $7000 for supply, contrary to her allegations.
  
  On May 8, 2023, a member of our ********************* contacted ************** to discuss her concerns; however,the Consumer refused to discuss the matter and abruptly ended the telephone conversation before a resolution could be discussed. 
  
  Indra makes every effort to review and appropriately resolve consumer complaints. Please feel free to contact ** at ************************************* with any questions or concerns.

• Initial Complaint

  Date:04/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behave of my mother ***************************. I received notification today, 4/13/23, that my mother's power company had been switched to PALMco ** LLC from ****. I was able to contact **** to cancel this request. My complaint is how was PALMco able to switch my mother's power company? She is 90 years old with ******* and we are in the process of moving her into an assisted living. She has been in the hospital and rehab for the last 3 weeks. I also disconnected her phone 2 weeks ago and I am the **** How did PALMco get permission to make this switch since I was never contacted? Is this a scam to get unsuspecting people enrolled in their service, or am I missing something?Thank You for your time

  Business Response

  Date: 04/18/2023

  Indra Energy (Indra or the Company) appreciates *** *********************** for bringing this matter to our attention. In response to his complaint filed on behalf of his mother, *** *************************** (the Consumer), we researched our records and confirmed that her electric and natural gas accounts were enrolled with Indra on April 10, 2023. 
  
  Shortly thereafter, Indra received a cancellation notification from the utility on April 13, ****************************************************************************** ******** energy accounts will not receive any service or charges from Indra nor be charged a cancellation fee.
  
  Please be assured that the sales agents marketing on behalf of the Company are trained to completely adhere to our policies and guidelines. Indra takes these matters seriously and immediately reached out to its door-to-door sales team regarding *** ******** concerns. Based on their review, the sales agent associated with this enrollment no longer markets on behalf of Indra for reasons unrelated to this complaint.
  
  Per *** ******** request, Indra has placed *** ******** contact information on its internal Do-Not-Call and Do-Not-Knock lists. We have also placed her account numbers on Indras internal Do-Not-Enroll list to prevent any future enrollments.
  
  We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.
  
  

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
  Although I accept their resolution and understand that no further action is required I still do not understand how it happened in the first place since my mother was in the hospital or assisted living at the time of the change.

  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing regarding a billing statement I received from PSE&G dated 3/2/2024. The amount I was charged was $234.24, whereas in the past few months my average bill has been around $100. I just discovered that I was signed up with a third-party energy supplier, PALMco Power **, LLC d/b/a indra ("Palmco") without my knowledge.I telephoned Palmco on 3/13/2023 and spoke with an agent, ********, who said that their company has proof of enrollment ****** (code associated with such enrollment) and asked me if an agent from her company ever came to my home in person for this enrollment. I confirmed to her that no one had come and that I had been enrolled in their service without my knowledge.I requested refunds from them in the amounts of $195.03 for the period of 1/27/2023 - 2/27/2023 and $81.64 for the period of 12/28/2022-1/26/2023. ******** provided me with a refund request confirmation number (******) and informed me that her manager will be sending me an email confirmation of the refund as well as a copy of the enrollment form they have on file, which they never did.I then called PSE&G again on 3/13/2023 and asked them to switch my energy supplier back to PSE&G and they said it will take a few weeks.I just received the latest bill from PSE&G for 2/28-3/28 period in the amount of $230.62 for Palmco's portion. Again, I was enrolled in Palmco's service unbeknownst to me and am being charged outrageous amounts by them. I would like to get my PSE&G account credited by ********************** for their portion of charges in the total amount of $507.29 ($195.03 + $81.64 + $230.62). Ive attached my past bills from PSE&G showing these amounts as well as a webpage showing Palmco was previously ordered to pay consumer restitution of several million dollars for their "aggressive and deceptive marketing practices, and failed to provide promised energy rates that were competitive, lower than the utility companies, or consistent with the pricing mechanisms in Palmcos contracts."

  Business Response

  Date: 04/24/2023

  In response to *** *********** (the Consumer) complaint, we researched our records and confirmed her electric account was enrolled with Indra Energy (Indra or the Company) on November 25, 2022, into a variable rate plan.
  
  Per *** ****** request on March 13, 2023, Indra submitted the cancellation to the utility, which provided a service end-date of March 28,2023. ************** was not charged a cancellation fee.
  
  Based on our review, *** ****** electric account was charged for supply correctly. Nevertheless, on April 24,2023, a Compliance representative reached out to ************** regarding her concerns and provided a resolution, at which time she thanked ** for the call. 
  
  Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact ** at ************************************* with any questions or concerns.

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I believe I do not owe any money to the business who contracted me with them illegally and that I should be refunded/credited for their charges in full amounts.
  
  First off, I thanked for the call from the Compliance Specialist of PALMco Energy NJ, LLC d/b/a Indra Energy ("Indra") on April 24 as a common courtesy, but I intentionally never thanked nor agreed to what Indra was offering at the time. When Indra called me, I mentioned to them that I was in my car and about to pull out of a parking garage and I did not have relevant documents with me, and I made it very clear to them that I will just listen to what they have to say and told them I will get back to them when I am back home and further discuss with them about the figures. Indra stated that they sent me an email on March 16 with an attached copy of the contract with my signature and that they will resend such to me.
  After coming home on the same day (April 24), I found Indra's email with their refund offer discussed on the phone as well as the copy of the March 16 email (of which the original email was in my spam folder) and their contractual documents with my signature, which I saw for the first time.  It was very clear that they forged my signature to their services agreement and online enrollment letter of authorization, which is a serious crime and honestly, I felt quite violated. I was fraudulently signed up to their services without my knowledge and consent and charged with outrageous amounts, and despite my request for full amounts they charged me ($507.29) to be credited/refunded, they are only willing to partially refund me ($216.23), claiming that I should still pay them (Indra) in the amount that PSE&G would have charged me ($291.06) if I were in contract with PSE&G as energy supplier.
  Additionally, here is the breakdown of $507.29 mentioned above. Since I had no knowledge of being signed up to Indra's services as energy supplier for the first month (12/28/2022-1/6/2023), I paid Indra's portion on my PSE&G account in the amount of $81.64, so I demand that to be refunded immediately. For the second month (1/27-2/27/2023) that I realized for the first time I was unknowingly signed up with Indra, my account with PSE&G for Indra's portion is being charged for $195.03, and for the third month (2/28-3/28/2023) before the cancellation became in effect, I am being charged by Indra in the amount of $230.62, both of which remain to be outstanding on my PSE&G's account and are being considered to be delinquent, and so I demand Indra to fully refund/credited my account with PSE&G in the total amount of $507.29 immediately.

  Sincerely,

  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Indra Energy (Indra or the Company) takes these matters seriously and understand *** ****** (the Consumer) concerns.
  

  In a good-faith effort to resolve this matter, Indra already issued ************** a full refund in the amount of $216.23, which represents the total difference between Indras supply charges and what she would have paid had her account remained with PSEG. For clarification purposes, energy bills are comprised of two portions: the supply portion and the delivery portion.Indra was only responsible for the supply charges, while PSEG continued to charge for delivery. Had the ********* electric account remained with PSEG,she would still have had to pay PSEG for both supply and delivery at their utility rate.
  

  For example, during her service periods of December 28,2022, to March 28, 2023, *** ****** total supply charges with Indra was $507.09.  Had her service remained with PSEG, she still would have been charged for supply at PSEGs rate and her total would have been $291.06.  Therefore, her full refund equals the difference between Indras $507.29 supply charges, and PSEGs $291.06 supply charges, which results in a total refund of $216.23. A check in the amount of $216.23 was mailed to PSEG on May 3, 2023, and the credit will be applied to her next applicable bill. A chart detailing the refund calculation was provided to the Consumer via email on April 24, 2023.
  

  Based on our subsequent review, our billing records confirm that ************** was already issued a full refund; therefore, no further credit is available, and we consider this matter closed.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact ** at ************************************* with any questions or concerns.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indra energy forged my signature on a document to switch gas and electric into their name. I didnt notice that they had done so until I started receiving large bills compared to the other unit. I contacted them in February to rectify the situation and cancel the service, but I am still receiving bills from them. ** natural gas said that I am switched back now but I have a bill that is nearly triple what the current rate is. I am seeking a refund for the difference in the amount that I was given. *********************** was the sales person that supposedly came to my properties door. I attached the document that they forged below. also the two bills that I got from the same building. It is a two unit property. The one unit that is not in question uses slightly less gas.

  Business Response

  Date: 04/14/2023

  Indra Energy (Indra or the Company) appreciates **************** for bringing this matter to our attention.Our records show that his electric and natural gas accounts were enrolled with Indra on October 10, 2022, into a variable rate plan.
  
  Per *** ******* request on February 2, 2023, Indra processed his cancellation and as a result, the electric and natural gas accounts last days with Indra were on or around February 21, 2023, and March 23, 2023, respectively. **************** was not charged a cancellation for either energy account.
  
  In a good-faith-effort to assist the ********* a Compliance representative spoke with **************** on April 14, 2023, regarding the above information and Indras resolution. Additionally,to prevent future contact, and at the request of the ********* *** ******* address,and telephone number have been added to our internal Do-Not-Call and Do-Not-Knock lists.