Business Profile

Energy Service Company

PALMco

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

121 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PALMco Energy of ** LLC/Indra fraudulently changed by gas and electric services. My fiance was under the impression he was signing and providing information to assist the sales rep in proving he visited our residence. My fiance is NOT an account holder or authorized user on our PSEG bill. They do not want want to cancel services ASAP.
Business Response
Date: 01/13/2023
Indra Energy (Indra or the Company) appreciates ********************************* (the Consumer) for bringing this matter to our attention. Per review of our records, on August 18, 2022, *** ************* **************** *******, completed a Signed Contract confirming his decision to enroll the electric and natural gas accounts with Indra into variable rate plans. The Enrollment Confirmation packages, including the terms and conditions of the agreements, were provided to ****************** following the enrollment.

On December 30, 2022, ****************** contacted our customer service department regarding her ********************** accounts. The representative explained the account details, at which time the Consumer requested cancellation. The representative immediately processed the cancellation, and as a result, the accounts last days will be on or around January 25, 2023, and February 24,2023, respectively, as determined by the utility. The Consumers energy accounts will not be charged a cancellation fee. In a good-faith effort to assist the Consumer, the representative also scheduled a callback to further review the account, and on January 3, 2023, Indra left a voicemail message for ****************** with a resolution.

Indra takes these matters seriously, and upon receipt of her complaint, we immediately reached out to the vendor. Based on the vendors response and our review, we have been unable to substantiate ****************** allegations. Notwithstanding, and out of an abundance of caution, we are retraining our sales agents, and they will continue to undergo the monthly scheduled retraining sessions to ensure they remain fully compliant.

On January 13, 2023, a Compliance representative spoke with ****************** regarding her concerns, wherein she acknowledged her understanding, accepted the resolution as satisfactory and thanked us for the assistance.

Indra makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact us at ************************************* with any questions or concerns.
Initial Complaint
Date:12/22/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in my house for over 30 years and have never experienced electricity price gouging as I have with this company. I will be 80 years old in April and this company charging upwards of over 3, 4, 5 sometimes 6 times as much as BGE would be charging per kilowatt. I don't even know how they took over as my electricity supplier! I have a 1 month bill of over $2000!! Charging me **** per kilowatt and BGE's comp cost is ****!! I can't afford that! My bills went from $300-$500 to over $1500!! They promise low competitive rates and then price ***** you with no warning!! I currently owe $5500!! I see nothing but complaints and law suits now online. They are not allowed to conduct business in OH, how many other states!?! There are hundreds of complaints!! I am requesting some sort of a credit.
Business Response
Date: 01/05/2023
In response to ************************* (the Consumer) complaint, we researched our records and confirmed his electric account was enrolled with Indra Energy (Indra or the Company) on March 24, 2022 into a variable rate plan. The Enrollment Confirmation packages, including the terms and conditions of the variable rate were sent to the Consumer following the enrollment.

On August 31, 2022, Indra received a cancellation notice from the utility that the Company would no longer be the accounts electric supplier as of September 2, 2022. *** ****** electric account was not charged a cancellation fee.

On December 21, 2022, ************** called our customer service department regarding a recent bill. The representative explained the account details and charges. In a good-faith effort to assist with his billing concerns, the representative also scheduled a callback to further review the account, and on December 23, 2022, a courtesy credit was approved for **************. Indra called the Consumer regarding the refund; however, there was no answer and no option to leave a voicemail.

Upon receipt of this complaint, Indra conducted a second analysis of *** ****** electric account, and in a good-faith effort to help resolve his concerns, Indra has agreed to issue the Consumer an additional refund. On January 4, 2023, a Compliance representative discussed the above information and the Companys resolution with the Consumers daughter, at which time she confirmed she understood, accepted the resolution, and thanked us for the assistance.

Indra makes every effort to review and appropriately resolve consumer complaint. Please feel free to contact us at ************************************* with any questions or concerns.
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called every day, multiple times a day once for at least four days straight before the calls stopped only to pick up again once a day for a few days. They keep saying after I waste their time for a bit that they will remove my name and it will take 72 hours. Sounds like I am speaking to some fly by night call center in a third world country. Its fine though, every time they call I will string them along until they get the hint. Cant make money if we answer the calls and waste their employees time.
Business Response
Date: 11/30/2022
Indra Energy (Indra or the Company) appreciates ***************************** (the Consumer) for bringing this matter to our attention. Upon receipt of the complaint, Indra immediately reached out to its telemarketing vendors. Based on our review, ****************** telephone number was contacted on behalf of Indra as a part of an opt-in campaign. Per our records, on November 11, 2022, **************** provided the Company permission, through a participating web page, to contact his telephone number.

Nevertheless, we have placed ****************** telephone number on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Consumers utility account, and he will not receive Indras services or charges.

Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations. Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

Indra makes every effort to review and appropriately resolve consumers complaints. Please feel free to contact us at ************************************* with any questions or concerns.

Best Regards,
Initial Complaint
Date:11/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 31, 2022 at 11:54 am Indra Energy has called me every other day for the last month or two. I do not know how they have come to have my phone number. I am tired of blocking all of the lines that they have for this business. Please do something about this. It is annoying and they are consistent with calling at all hours of the day.
Business Response
Date: 11/09/2022
Indra Energy (Indra or the Company) takes these matters seriously and appreciates *********************************** (the Complainant) for bringing this to our attention. Upon receipt of the complaint, Indra immediately reached out to its telemarketing vendors. Based on our review, *** ******** telephone number was contacted on behalf of Indra as a part of an opt-in campaign. Per our records, on October 27, 2022, ****************** provided the Company permission, through a participating web page, to contact her telephone number. Our records confirm that she was contacted only five (5) times, beginning on October 28, 2022.

Nevertheless, we have placed *** ******** telephone number on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Complainants utility account, and she will not receive Indras services or charges.

Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations. Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

Customer Answer
Date: 11/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company calls me many times a day. I have no idea who they are and I definitely do not want their service.Stop calling me.
Business Response
Date: 02/17/2023
Indra Energy (Indra or the Company) takes these matters seriously and appreciates ******************************* (the Complainant) for bringing this to our attention. Upon receipt of the complaint, Indra immediately reached out to its telemarketing vendors. Based on our review, *** ******** telephone number began receiving calls on October 26, 2022 on behalf of Indra as a part of an opt-in campaign. Per our records, on October 26, 2022, ****************** provided the Company permission, through a participating web page, to contact her telephone number. Indra does not have record of any calls placed to the Complainants phone number prior to October 26, 2022.

Nevertheless, we have placed *** ******** telephone number on Indras internal Do-Not-Call list. Please be advised that Indra never enrolled the Complainants utility account, and she will not receive Indras services or charges.

Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations. Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
Customer Answer
Date: 03/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hi ********,

I recently filed BBB complaint #******** against Palmco/Indra energy. I marked the complaint as resolved because the company informed me I was taken off their internal do not call list.
However, I continue to receive calls many times a day from them, from different numbers that are generated by a number spoofing system.

I made a new complaint on the BBB and was told to contact you directly. I hope you can assist with getting this company to stop calling me.

Thank you!

Kind regards,
***************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 03/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Despite being told twice now, this company continues to call me every day.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 03/31/2023
Upon receipt of *** ***************************** follow-up, Indra Energy (Indra or the Company) immediately again reported this to its telemarketing sales team and vendors. As previously confirmed, *** ******** telephone number has not been contacted on behalf of the Company since her number was placed on Indras internal Do-Not-Call list. As such, we believe *** ******** concerns pertain to another company.

Nevertheless, in an effort to further assist ******************, we reached out to her via email on March 27, 2023 requesting more information regarding the alleged calls. To date, we have not received a response from *******************

Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
Initial Complaint
Date:09/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have asked this company multiple times to stop calling me.
Business Response
Date: 10/05/2022
Indra Energy (Indra or the Company) appreciates ***************************** (the Complainant) for bringing this matter to our attention. Upon receipt of this complaint, we confirmed that the Complainants energy account(s) were not enrolled with Indra and will not receive service or any charges from the Company.

Additionally, we have placed *** ****** telephone number on the Companys internal Do-Not-Call list, per her request. We ask that the Complainant allows thirty (30) days for her do-not-call request to take full effect.

Indra makes every effort to review and appropriately resolve consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
Initial Complaint
Date:09/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
indra energy call me hundred time they say we giving better price (low) after they enrol ************** power&light my bill come unussual its 60$then 659$ this is umposeble usage i m living 2 bedrom condo with my child i m nota businnes place just home this is it cant my ******************* but they dosent back to me now they charge 1259$ could you help me they are lying and people like me believing
Business Response
Date: 10/05/2022

In response to **. ***** ********** (the Consumer) complaint, we researched our records and confirmed that the ********* electric and natural gas accounts began receiving service with Indra Energy (Indra or the Company) on March 10 and April 14, 2022, respectively,in an introductory rate of $0.09000 per kWh and $0.35000 per therm, both for the first billing cycle and followed by a variable rate thereafter.

Our records confirm that the ********* energy accounts have been cancelled. Their last days with Indra were on August 10, 2022 and September 13, 2022, respectively. Neither commodity was charged a cancellation fee.

On September 14, 2022, the Consumer called our customer service department regarding her billing. The representative explained her charges and confirmed her cancellation. In a good-faith effort to assist with her billing concerns, the representative scheduled a callback to further review the account, and on September 16, 2022,Indra issued ********************** a courtesy credit.

Upon receipt of her complaint,we conducted an analysis of the ********* energy account, and it appears there was an increased electric usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during her June 2022 billing cycle, ********************** consumed 581 kWh, while ***** kWh and ***** kWh were consumed during her July 2022 and August 2022 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings. Additionally, ********************** never charged the Consumer $1259 for supply, as alleged.

Based on our review, we have been unable to substantiate **. ********** allegations and have determined that her account was charged for supply correctly in accordance with her agreement. Notwithstanding, in a good-faith effort to assist with her billing,Indra will issue the Consumer an additional courtesy credit, which will be sent directly to the utility to be applied to *** ********** electric account within 1-2 billing cycles.

On September 29, 2022, a Compliance representative spoke with ********************** regarding the above information, at which time she confirmed she understood and accepted the resolution. Please note that, during this conversation, the Consumer stated that her main complaint was regarding the utilitys electric meter-reading for her July 2022 and August 2022 billing. She was advised to contact the utility regarding her concerns as Indra does not read any meters, which is handled by the utility.

Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
Initial Complaint
Date:09/07/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ****** came to notify me that my city's electric aggregation contract was ending soon,(false after I contacted the city recently) and let me know they could help me keep My electric bill just as low(4.2-4.8 cents per kWh). Also false. It was like that for about two billing cycles, and I was told it would be variable between lowest possible prices on market after(they said they'd negotiate lowest possible prices for power during the summer and winter) but what they seem to have meant by that is that it would be their companies lowest rate, NOT lowest competitive market prices. It was also not variable, they then stuck me at a fixed rate of 19.~ cents per kWh. I used a large chunk less electricity recently due to struggling financially, and was stuck with a power bill 108$ more this month due to it. I was promised lower rates, and not told that my bill would ********** a guarantee, be much higher than it already is. Upon talking to the company myself, they put in a refund request, and said they could do 25$. This is unacceptable, and their business practices are predatory, bar none. The people they have sign you up are nice, presentable, and friendly, but frame ***** ****** as something that could save you tons of money, when they know full well that your bill will end up being significantly higher than it is already after they rope you in. This company is very misleading, and outright liars when it comes to what they state their prices are. I would have never switched to them and energy providers if they had been honest and let me know exactly what prices would be, rather than tell me the first months' prices, all the while hiding their intent to multiply it by 5. These people are preying on any poorer neighborhood they can find people who want to save on their bills. I am now stuck with this months bill, and I will have to stick till next month s cycle is over as well, due to the time it takes to transfer providers being a billing cycle
Business Response
Date: 09/21/2022
In response to ******************* (the Consumer) concerns, we researched our records and confirmed he enrolled his electric account with ***** ****** (Indra or the Company) and on May 27, 2022 into an initial rate of $0.04800 per kWh for the first month, followed by a fixed rate of $0.19770 per kWh for twelve (12) billing cycles.

On September 1, 2022, the Consumer contacted our customer service department regarding his electric account, at which time the representative reviewed the details of his fixed rate plan. In a good faith effort to help resolve his concerns, the representative also scheduled a callback to further review the account, and on September 7, 2022, ************** was issued a courtesy credit.

On September 1, 2022, the Company also received a cancellation notification from the Consumers utility that Indra would no longer be the accounts electric supplier effective September 29, 2022. The Consumer was not charged a cancellation fee.

In reference to the sales presentation, please be assured that Indras sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of ***** ****** (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are trained to not engage in misleading or deceptive conduct, and to not make false or misleading representations. Based on our review, Indra has not been able to substantiate ********* allegations. Notwithstanding, out of an abundance of caution, we are retraining our sales agents, and they will continue to undergo the monthly scheduled retraining sessions to ensure they remain fully compliant.

Upon receipt of his complaint,we conducted a cost analysis of *** ****** electric account, and based on our review, we confirmed that the account was billed correctly in accordance with the terms and conditions of his agreement; therefore, no further credit is warranted.

On September 21, 2022, a Compliance representative left a voice message for ************** in an attempt to discuss the information above.

Indra makes every effort to review and appropriately resolve consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
Initial Complaint
Date:08/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I DID NOT authorize no other electricity company on my current bill. I STRICTLY receive my Electricity Bill ONLY from ComEd. I do not know who Indra is and I do not want to know.. I only know ComEd. I received a bill much higher than normal and spoke with both companies and all they are doing is pointing the finger back and forth. ComEd told me that Indra has been on my electricity bill since May 3, 2022; This is FRAUD. I did not authorize Indra/PALMCO to supply me electricity. Supply and Delivery should be coming from ComEd ONLY.
Business Response
Date: 08/23/2022
In response to the concerns filed by ******************************* (the Consumer), Indra Energy (Indra or the Company) researched its records and confirmed that *** ****** electric account was enrolled with Indra on March 29, 2022, into our fixed rate program which included an initial rate of $0.0.07400 per kWh, for the first billing cycle followed by a rate of $0.120800 per kWh for the remaining 12 (twelve)billing cycles.

The Consumer first contacted our customer service department on August 9, 2022, to discuss the charges assessed to the electric account and to request its cancellation. The representative immediately submitted a cancellation request to the utility, who provided us with a service end date of September 2, 2022. There will not be an early termination fee assessed for the cancellation of the ********* electric account.

In reference to the billing concerns for *** ****** electric account, please know that we conducted an analysis, and although it was billed in accordance with the terms and conditions of the enrollment, an offer of resolution has been sent to the ********* utility.

On August 17, 2022, a member of our ********************* contacted the customer, leaving a message with the details mentioned above. ************** was advised to contact us with any additional questions. To date, ************** has not returned our call.

Indra makes every effort to appropriately review and resolve consumer concerns. Please feel free to contact us at ************************************* with any questions.
Initial Complaint
Date:08/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I have electric supply provided by Indra Energy via **** for my residence. In the recent bill, Indra Energy has charged me at an astronomical charge of 48 cents per KWH. The rate was charged with no prior indication that the charge is going to be doubled. I contacted Indra Energy and they opened a claim with them. 1. The **** account number is *************. 2. *********** Address is ************************************************************ 3. Since Apr 2022, Indra energy has been increasing the charges as high as 33 Cents per KWH to a massive charge of 48 Cents in the recent bill. 4. There was no communication from Indra Energy that the charges will be increasing progressively. I would like Indra energy to refund me for this period at least and also for prior periods where they have made unreasonably high charges for electric supply.
Business Response
Date: 08/23/2022
In response to the concerns filed by *** ************* (the Consumer), we researched our records and confirmed that *** ******* electric account began receiving service from Indra Energy (Indra or the Company) on December 22, 2011.

**************** first contacted our customer service department on August ******, to discuss billing inquiries associated with a recent invoice. The representative reviewed the details of the account, including the *********electric consumption. Shortly after, Indra received a notification from ********** utility that as of August 29, 2022, we would no longer serve the ********* electric account. The Consumer will not be charged an early termination fee.

In response to *** ******* billing concerns, Indra conducted an analysis of his electric account and determined that it was billed in accordance with the terms and conditions of the agreement. That notwithstanding,to assist the Consumer, in resolving this matter a resolution was agreed upon and accepted by *****************

On August 22, 2022, a Compliance representative spoke with **************** and discussed the above information. The Consumer thanked us for the call and aiding with this matter.

Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
Customer Answer
Date: 08/25/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. ******************** agreed to only correct the last invoice, but have not agreed to address previous invoices where they charged an nreasonably high electricity charges. I am surprised that the charges per unit could change from 18 cents all the way up to 46 cents without any letter or call to the consumer that the rates are significantly going to change. Nevertheless I have decided to discontinue business with Indra energy as I feel this is unfair business practice to more than triple the charges to the consumer

Sincerely,

***********************

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