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Business Profile

Fashion Designers

Telfar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase two days ago and *** left my package on the steps and did acknowledged the delivery and the package went missing. There is no active phone number and I requesting a replacement. They are not responding to my emails

    Customer Answer

    Date: 05/01/2025

    Better Business Bureau:
    The vendor is taken responsibility for and supposedly filing a claim in 7 days in my behalf 


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *******



     


  • Initial Complaint

    Date:02/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my original order (#*******) on January 24th ***** in hopes it would arrive on time as it was purchased for a birthday gift. I first contacted a representative from their company to let them know I did not receive my order on February 9th, 2025. They (a representative from their company) deemed the order lost and recommended if I still wanted the items I purchased, I would have to place another order. My second order (#*******) placed February 12th, 2025. It just so happened the lost package arrived with the second order I placed 3 1/2 week later (17 business days later). *** reviewed their shipping policy and it states orders may take up to 14 business days to be shipped. I reached out again because now I have two of the same items and would like a refund for one of them. I was in contact with another representative who told me I cannot get a refund due to their no refund policy. I do not understand why I am being held responsible for a discrepancy that I had no control over and the actual discrepancy is within the shipping company(***) their company uses, for a package that was deemed lost then delivered 3 1/2 weeks after the date it was placed. Please note that the original items purchased still says its out for delivery

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    apparently my package was stolen by the drivery person. I never recived it and I still have to pay. They dont give you an option for a signature or a better delivery company. They manipulating me into buying another bag under the impression that I will be refunded. A company this big should have insurance.

    Customer Answer

    Date: 01/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** *****



     

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My checking account was hacked for 4 days and one of the purchases was from this company, Telfar. I informed them of the fraud and with their purses starting at $150 for jelly purses. The one sent to me was a little pink jelly purse which is of no use to a 60 yr old woman. I wouldn't even spend that much on a bag fir my grandkids!! They accept no refunds on purses of that price!! All I needed was a return label for something I did not order! It is sad that I am stuck with this jelly bag from Fraud. I wanted to make people aware that look to find out if this company is legit - it is not. Selling these high price items, they should accept refunds. Now I am fighting it with my bank.

    Customer Answer

    Date: 10/11/2024

    Better Business Bureau:

    At this time, I have not been contacted by Telfar regarding complaint ID *********

    Sincerely,

    **** *****

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I actually ordered a medium telfar acid shopping bag on june 8th 2024 and the delivery was for june 10th 2024 and now the bag went from ******** va which i am in va so it should have been delivered ,now the bag is all the way in ******* ** and customer service said because of an unforseen event the bag would be delayed. I will never order a bag from this company again because it just seems that they collect money and do not provide what you ordered in a decent amount of time.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bag was misdelivered by **** on 11/30/23 so I couldnt file a claim because it was originally shipped thru DHL eCommerce. I reached out to Telfar on 12/5/23 and was told I had to wait **** business days for it be considered lost.They reached back out to me almost 2wks later to fill out an affidavit.Filled it out and sent it back same day. They sent me another affidavit not keeping of track my first one. Finally responded to me on 12/25 requesting a delivery address for the replacement. Never responded after I sent it. I have sent 3 request as of today 12/29 and still no response. They were responding every 24hrs if that and now nothing. This has been the worst experience just with the customer service alone. I just want a replacement bag or my money back at this point.

    Customer Answer

    Date: 01/27/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Telfar has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *****

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a handbag for over ****** around the month of May red patent vegan leather. I noticed the bag appears to have some discoloration and or ink on the bag I reached out to the company in reference. I wanted to know about cleaning the bag to remove. I rarely carry the purse being that it is not an everyday purse. I have worn it on occasion. I was told as a courtesy 40 percent to purchase another bag. However if you do not stand by your product I would be a fool to purchase another bag case in point the same thing should happen. The bag is useless and this point and cannot be worn properly with the issue that I informed the seller of.

    Customer Answer

    Date: 10/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Telfar regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was placed on August 15, 2023, #*******. I received the order on August 24. The shoes were too wide. On August 26, I looked on the website for return instructions but could not locate them. Therefore, I sent an email stating I needed to return the shoes. **** replied on August 28, with a link to start the return process. The email stated items must be returned with a dust bag and tags. The slides did not arrive with a dust bag or tags. The shoes had one piece of wrinkled tissue paper covering both shoes. When I clicked on the Telfar Return Portal link, it said I would receive a $84.48 original payment method or a $93.25 store credit. I sent an email asking why the return shipping cost was more than the original shipping cost. The shipping cost should be the same both ways. I received a reply on August 30. The email stated that it does not cover return shipping. I do not expect the store to cover return shipping, I will pay return shipping. If they provide the ship to address and an RMA#.If you will, please provide your shipping address. So I can return slides and email you the tracking number. If the total order was $124.49 (****** shoes, ***** shipping, **** tax), $124.49 minus ***** original shipping cost, leave a refund balance of $10****, not $84.48 per the return portal.Kindest regards,*******************

  • Initial Complaint

    Date:08/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the purse the beginning of August and had to return because it was in horrible condition they sent a email two weeks ago and I still havent received my order

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an UGG x TELFAR Medium Shopper Bag on February 8th, 2023. I got the bag on February 9th, 2023.The bag was not as described. The bag that I got is not the same color as the bag that was ADVERTISED on the website. I expected the exact same color that was advertised on the website. I tried contacting them but they won't give me a refund or do a return. I want my money back for this item because this is false advertisement and I wouldn't of bought this bag if i knew it was the color I got. I will be attaching two images: one image will be from their website (the image with the white background) and the other image is of the bag I got (the bag on the cardboard box). The bags are two different colors. In another image I'm sending, they even admitted to altering the actual color of the bag in order to make sales but they won't give refunds. That's false advertising for money.

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Telfar has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****************************

Telfar is NOT a BBB Accredited Business.

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