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Business Profile

Home Warranty Plans

Elite Home Warranty
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Elite Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elite Home Warranty has 45 locations, listed below.

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    Customer Review Ratings

    4.67

    Average of 631 Customer Reviews

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    Review Details

    • Tim G

      Date: 08/12/2024

      Great conversation, patient, listened to my questions, wasnt pushy or in a hurry. Gave good recommendations. Very knowledgeable. I am looking forward to working with Elite Home Warranty.

    • Celeste F

      Date: 08/09/2024

      It was such a pleasure working with ******** . I felt no pressure and he was very patient and Answered all my questions

    • Theresa F

      Date: 08/08/2024

      I just signed up. *** was helpful and answered all my questions. He provided me with a secure way to make my payment. I don't need any services at the moment, but feel more secure with a HW. I fired Liberty about 6-months ago. Worst company I have ever dealt with. Elite seems to have a better rating and I hope to have a long future together.

    • Sandra G

      Date: 08/08/2024

      ***** has been a life saver. She walked me through this process with ease. She is just a wonderful person to work with and a great asset to your company. I will only purchase Elite Home Warranty because of **** g people like *****.

    • Nazih E

      Date: 08/07/2024

      Reliable and friendly staff . The company responds efficiently with high rated contractors who identify the problem and resolve it within a reasonable time. Very satisfied with the company and strongly recommend it to friends and family members.

    • Ajaib S

      Date: 08/07/2024

      Very professional and knowledgeable representative. He listened well to my needs and adjusted my plan to suit my requirements.

    • CHUCK B

      Date: 08/05/2024

      *** VERY PLEASANT, CO OPERTIVE IN ANWSERING ALL MY QUESTION. MADE IT EASY TO UNDERSTAND THE PROGRAM.. WORK WITH ME ON GETTING GOOD PRICE. FEEL CONFIDEENT I MADE THE RIGHT CHOICE.

    • Sherry H

      Date: 08/02/2024

      For many years (19) we worked with ******** **** ******. The final straw was what happened after our air system went out. They were more than happy to take our money each month except when a major issue came up. One lie & excuse after another and sent a letter to President. Of course, he never responded . He didn't care about our issues in trying to get service. Horrible support and it took 6 months to get minimal compensation on a new $8,000 unit. Terrible experience. I question how people continue to deal with such unethical companies. Buyer Beware!!!We are seniors and simply cannot handle financial "surprises " After such a bad experience, I did lots of research and found Elite Home warranty . They have been wonderful and responded to our issues with a refrigerator compressor. They have actually sent out two companies to figure out it was not the ice system as originally thought. The brightest light of this whole problem has been dealing with ******* (Supervisor) who has overseen our file. He has gone far beyond what we even imagined possible. After such bad service from *** it has been extraordinary to actually deal with a **************** who actually care about their customers. Our most sincere thanks to ******* for understanding the importance of hearing the voice of their customers and responding to their needs.??????. I hope consumers will realize they don't need to settle for less....yes, good companies do still exist! Equally, must work with company employees who go beyond just ordinary levels of service!!!!! Thank you!!!

    • Barb H

      Date: 08/01/2024

      *********************** was super nice, informative and patient. He explained everything and answered our questions.

    • Jolly W

      Date: 08/01/2024

      This is an honest review with *********** from 03/24 to 08/24. I switched from Pivotal Home Solutions to Elite Home Warranty in March of this year because of the reviews & promises. I didn't need to place a claim until end of July. Now, prior to that, my only issues were I didn't like that I didn't receive some sort of receipt or transaction id for each monthly payment; nothing in the mail or email which I found unusual. There isn't (at this time) any way to view your account or transaction history via an app or website portal. I have been told that they are working on perfecting that system with no launch date. This is terrible to me but anyway. We had a leak & filed a claim. No email with claim details either. Side note: this should be corrected with such urgency, Elite Home Warranty, because it makes customers feel that your company is sketchy and can't be trusted. That's not how businesses operate in 2024. So on Tues, the claim was made & $70 was paid with a promise of 48hrs for technician assignment. On Thur, I call to follow-up and shortly after we got a phone call from the tech to schedule for Fri. Keep in mind that I had received friendly customer service throughout the whole process and never had a hard time reaching them. The tech (who works for himself and partners with EHW) was unprofessional. He noshowed on Fri and rescheduled late that night for Mon 11-1pm. He showed up 3 hrs late to diagnose the problem. We attempted to give him another shot on the following day to complete the work but he noshowed again. ********** from EHW saves this story. She apologizes & gives us the option to source our own plumber & issued a payment directly to me the next day. These are the facts. Was it perfect? Nope, it was a mess. But I feel that ************ Went above & beyond to earn our business. Ultimately you get what you expect & your experiences are manifested from your point of attraction. I do not regret my decision to switch & I expect ehw to earn my loyalty soon.Be well

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