Reviews

This profile includes reviews for National Grid USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Grid USA has 10 locations, listed below.

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  National Grid USA

  1 Metrotech Ctr Brooklyn, NY 11201-3948

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  KeySpan Energy Corp (Perth Amboy)

  1050 State St Ste 6 Perth Amboy, NJ 08861-2050

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  National Grid

  PO Box 9037 Addison, TX 75001

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  Key Span Energy Corp (Queens Village)

  22240 96th Ave Queens Vlg, NY 11429-1338

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  KeySpan Energy Corp (Bklyn)

  101 Forrest St # 10 Brooklyn, NY 11206

Review Details

• Review fromNINA C

  Date: 06/08/2025

  1 star
  LAST TWO EXHORBITANT MONTHLY INCREASES DESPITE LESS GAS USAGE-BOGUS "DELIVERY" CHARGES. DELIVERY CHARGES SAID TO INCLUDE EXCESSIVELY LOUD UNSOLICITED WORK DONE ON THE STREET WHICH CAUSED DAMAGE TO MY GARDEN FRONT SIDING. CALLS FOR DAMAGE INVESTIGATOR SINCE 12/30/24 GO NO WHERE. GETTING ESTIMATES FOR SIDING REPLACEMENT. I AM ON SOCIAL SECURITY. I CAN CHOOSE ANOTHER ENERGY SUPPLIER THEY SAY BUT NAT'L GRID STILL IMPOSES "DELIVERY" CHARGES. *****. *****. *****. NO HOMEOWNER ASKED FOR STREET PIPES TO BE CHANGED. THEY SHOULD FOOT THE BILL, NOT US. MOREOVER, NOT RIGHT THAT INVESTIGATOR FOR DAMAGE TO MY HOUSE NEVER RESPONDED. BILL OF $576 FOLLOWING PREVIOUS HIGH RATE OF $409 AN OUTRAGE. HELP IS ONLY GIVEN TO ******** RECIPIENTS. ANOTHER OUTRAGE.

• Review fromGail F

  Date: 05/21/2025

  1 star
  In January National Grid arbitrary switched my account to a paperless billing. They did not have my consent nor did they have any wireless information to support this change. The end result was a substantial billing 3 months later and a threat to discontinue services. It was clearly a move to force me to go paperless because the billing had no additional late charges and a call to correct the matter was handled apologetically. Nonetheless National Grid should be held responsible for this unethical practice and mishandling of my account.

• Review fromMaureen J

  Date: 04/13/2025

  1 star
  After a year I received a bill for $3000plus. I spoke multiple times to **** to discuss concerns about the delay in billing process. Discussed payment plan. Since, I moved to ***********. Billing is still inconsistent. I have had to restructure payment plan with penalties (due to late payments). One payment was credited to the Millbury account ********************* grid error) I was again penalized. I saw reports that National grid is being made to pay back and penalized for their billing practices. Looking for help with my account balance.

• Review fromJulie M

  Date: 12/17/2024

  1 star
  Less than 24 hours after a bill is due they begin contacting you via phone calls, texts,and emails, which is harassment. They raise their rates without warning, which needs to be regulated.

• Review fromMaria C L

  Date: 12/02/2024

  1 star
  Just recently I have noted that they overcharged me on the delivery service:for a supply of $38.21 gas consumed they add a delivery service of $186.14. This is a very rip-off charge. I like to know why they are charging me, and I suppose other this exorbitant amount of money on the delivery of the gas? There is no restriction on what they can charge, they are entitled to charge whatever they want? Is there a law that can protect the consumer from this fraudulent activity? I like to receive an answer, thanks.

• Review fromMarsha B

  Date: 11/12/2024

  1 star
  National Grid out of *****, ******** allowed a customer to run up a bill over $3,000 over an 11 month period of time in my name fraudulently. After police reports etc, it has been h*** to try to get this taken care of. My credit bureau has been locked for years so I am confused on how this could happen. I live in the state of ******** and found out by a collection agency sending a letter to my home. After further investigation, we found numerous complaints for the same issue.

• Review fromkaren a

  Date: 10/25/2024

  1 star
  I'm on my 5th phone call to have service turned on. The appt was 7-1. I called them and they said 1-6 because someone put November 18th. The first 2 phone calls no one came. 3rd time they told me I needed an inspection certificate no one told me either. Now I'm sitting almost 12.hours waiting. The first appointment was September 24th. It's now October 25. I'm 69 years old.The most incompetent business I have ever run across

• Review fromPablo G

  Date: 06/21/2023

  1 star
  Worst onboarding ever - 12 days without being hooked and counting. Sent my ID 3 times and the agent still doesnt know what the h*** its going on. Avoid the sh*tshow and go somewhere where the landlord takes care of this for you - what a joke this business is.

• Review fromAdina F

  Date: 06/09/2023

  1 star
  Got a randomly much higher bill last month and called to find out why. The person on the phone made an appointment for a tech to come to read the meter after I told them over and over again I dont have access to where the meter is and Im not the super Im a tenant in the apt. This concept seemed new to them, that a person lives in a building with many apartments in ***. They make appointments with technicians you never consent to if you dont have access to the meter. They then call you multiple times confirming the appointment and if you dont respond they will charge you $38. *** called to cancel this appointment 3 times now and today the technician called me saying he is on his way and he has no clue if theyre going to charge me. I called National grid *again* and they told me that the appointment was already cancelled ???? Wtf ????? How is this the company thats in charge of our gas lines. Incompetent idiots

• Review fromUsman M

  Date: 05/23/2023

  1 star
  This company should be shut down for their illegal operation of a monopoly within ***************** and more specifically ********. Due to them being the only provider, theyre allowed to treat customers however it pleases the company. That includes finding errors in their own billing a year prior and then sending you straight to collections. Instead of you know, maybe contacting the customer as is tradition. Oh and of course, this isnt their first time but no one will stop them.