Reviews

This profile includes reviews for National Grid USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Grid USA has 10 locations, listed below.

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  National Grid USA

  1 Metrotech Ctr Brooklyn, NY 11201-3948

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  KeySpan Energy Corp (Perth Amboy)

  1050 State St Ste 6 Perth Amboy, NJ 08861-2050

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  National Grid

  PO Box 9037 Addison, TX 75001

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  Key Span Energy Corp (Queens Village)

  22240 96th Ave Queens Vlg, NY 11429-1338

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  KeySpan Energy Corp (Bklyn)

  101 Forrest St # 10 Brooklyn, NY 11206

Review Details

• Review fromMARIE A

  Date: 05/13/2023

  1 star
  I am severely appalled by the National Grid's business practices. For the past 6 months, their online payment services have not worked. Instead they are pushing consumers to speedpay so we are charged an additional fee. When I called the first time in February to make them aware, an unprofessional employee hinged up the phone. Why isn't BBB holding them accountable? Look at all the other complaints. Someone needs to govern the businesses that monopolizes neighborhoods

• Review fromAnthony M.

  Date: 05/09/2023

  1 star
  In 2022 I allowed a vendor (not National Grid) to do a wall sleeve gas line inspection in the home (there is a tag to support the inspection time frame). At that time, I was told it had to be changed due to rusting, however, there were no leaks, and National Grid would notify me.Approximately 2 to 3 months after the visit, a National Grid worker inspected the wall sleeve and confirmed it needed to be changed, and there was no leakage. I was told a date would be set up to replace the pipe. I fast forward to Wednesday, May 3rd; I came home to find a notice that the gas had been turned off with no explanation as to why this was done and with no prior notification from National Grid or the ******************.I immediately called National Grid customer service and was told they did not receive notification that the gas had been turned off. After speaking to a couple of departments within National Grid, I was told the ***************** had turned off the gas because I did not allow them to do the gas sleeve inspection (which had been done twice; first back in 2022, and a couple of months ago). I explained to him that the gas had been illegally turned off. He said someone would call me back to turn on the gas. I had not heard from anyone. No one reached out to **** called the next day and spoke to a Service Manager, and he set up an appointment to have the gas turned back on Friday, May 1st between 8am 1pm. On Friday, a Service Tech came to turn the gas on, but was unsuccessful and said the ****************** will have to turn it on. I was expecting a call on Monday (the next business day), and by 4pm I called them myself and I was put in touch with a supervisor and the appointment was set up for Tuesday, May 9th.My complaint is that the gas had been illegally turned off, because it was a maintenance repair. There was no gas leaking and that has been confirmed more than once. There was no gas to the home from Wednesday, May 3rd.

• Review fromBarbara Z

  Date: 12/14/2022

  1 star
  Worst customer service I called to ask why my payment was made twice on the exact same day Had no answerI am on billing balance which means I make the minimum Payment each month.. Told me I couldnt receive a credit on my account because I dont have a credit on my account unbelievable!! Doesnt even make senseI am retired and on a monthly budget wanted to speak to a higher up, told me there was no one else to speak to and started yelling on the phone at me.. never have I had customer service ever start yelling over the phone This is insane!!