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Business Profile

Pet Services

Brooklyn Paw House

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had scheduled a grooming appointment for my pet for 10/21/23. This appointment was booked online and I had to pay a down-payment of $58.79. I received a confirmation and an appointment reminder the day before. When I arrived at the groomers on 10/21/23, the place was locked, and no one was replying to my calls/texts/emails. I had been trying to get into contact with the owners on multiple occasions and did not get any response from them until 11/2/2023, where they advised me that I would not be getting my down-payment refunded because I was late for my appointment (I was not) and that they had tried to contact me on 10/21/23 at the time of my appointment but the number I gave them was supposedly the wrong number (we have been in contact before as this was not my first time there).

    Customer Answer

    Date: 11/28/2023

    Better Business Bureau:

    At this time, I have not been contacted by Brooklyn Paw House regarding complaint ID ********.

    Sincerely,

    ******************************

Brooklyn Paw House is NOT a BBB Accredited Business.

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