Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They havent fixed my ac in two months ! Its getting out hot and it get really hot in my unit . Especially living on the third floor and I have children here . Sometimes it gets over 80 degrees in here . My main concern is that one of my children will pass out or have a heat stroke . One of my kids already had a nose bleed . They been ignoring my messages and my phone calls . Every time I go down there she never wants to speak to me or there is no update . They refused to give me corporates numbers , and when I was emailing corporate they blocked my emails .

  Business Response

  Date: 05/08/2025

  Hi,

   

  There was an issue with a part that was ordered and on back order. This information was communicated to the Resident, and there was nothing we could do while we waited for the part. By the time this complaint was posted, the part had already come in, and was installed in the residents unit. The ** in the unit is working, and the work was done professionally, within a reasonable amount of time. We understand the weather has turned warm, and we did everything in our power to handle the repair. We cannot control when parts are on back order. We apologize for the inconvenience the backorder caused, but unfortunately there was nothing more we could do.

   

  Regards.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management has been consistently difficult to get ahold of no matter the number of follow **** It took 2 months to get them to fix my bathroom sink. And Im worried theyll make me wait just as long to address the literal mushrooms growing in my closet. I refuse to wait so long when this can become hazardous for my health. I started emailing them and submitted a ticket about the problem almost exactly a week ago and have not gotten a response despite following up.

  Business Response

  Date: 07/02/2024

  Good afternoon,

   

  As mentioned via direct communication, we will continue to work on rectifying this issue. We have brought in many professionals, and are not ignoring the issue at all. It has proven far more difficult to resolve than we initially anticipated. As mentioned via direct communication, we are looking to work with you. We will continue to do our best to mitigate the discomfort, and resolve the issue in full. We have not spared any expense to remedy this issue, and hope to have a resolution soon. 

  We sincerely apologize for your frustration.

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This issue is still on going and there is no clear timeline as to when it will be fixed.

  We have to wait for rain for someone to come look at the ceiling to see how the water is coming in but there has been absolutely no discussion the removal of the mushrooms.

  I have not been living here very long but I first reported this issue back in November. it is only through my repeated requests/emails that there is any communication from the company at all. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The statement that management has "been in constant contact with the resident" is markedly untrue. I have been emailing asking for updates on a nearly daily basis and most of my emails go without a response. It's only after numerous follow *** that I will get a vauge description of what/if anything is happening. 

  In fact, management's note here in re ripping out the roof drains was never communicated to me by managment. 

  I do not intend to close out this complaint until the repairs are complete. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 07/25/2024

  I am not looking to argue for the sake of arguing. I have spoke to my staff and they have informed me that there was communication, your claim is that communication was not clear and or responsive enough. We manage a sizable portfolio and we rarely get complaints of this nature, or about our communications. Regardless, I have instructed my staff to pay special attention to this matter and be as clear about it as possible. We will continue to work to resolve the issue. I know it is frustrating, and we are frustrated too. I can't guarantee the repair in a specific timeframe since the professionals we brought in are having a difficult time with diagnosing the issue. But I can say with certainty that we will continue to work towards a permanent solution, and do our best to maintain communication. Our goal is to provide service, and if this has not been up to your standard, we will work to rectify it. We are not looking for fights, we are looking to provide service, and we will do our best to resolve this issue as fast as we can.

   

  Regards.

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business did not pay their utility bill for several months, resulting in loss of power throughout the building and loss of hot water for all apartments. We have now been without hot water for over 24 hours, and the hallways and stairwells without power for the same amount of time. We as tenants deserve better than unanswered phone calls, short emails with promises that it's getting fixed in just a few minutes (and then not getting fixed), and misdirection from the company. It is illegal to not provide hot water and is illegal to not provide electricity in the building. We as tenants demand better and deserve better, and the BBB has a right to know what kind of businesses they are accrediting.

  Business Response

  Date: 09/29/2022

  Good morning,

   

  We sincerely apologize for the inconvenience here. While we have tried to have the utility company update their records, they have repeatedly failed to do so. Because of this,there was no notice provided to us that this was being considered.This should never have happened. The power was restored as soon as we were notified. Unfortunately the incident occured during a Holiday, which precluded us from resolving the issue instantaneously. As soon as we were made aware of the issue, we had it resolved within 12 hours. We are deeply sorry for this inconvenience, and are in touch with the utility company to ensure they know how to contact us, so this never ever happens again. It's terrible that a simple miscommunication should cause this much hardship to our residents. Please be advised that the issue has been fully resolved.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  While I am also Jewish and understand that this happened during the New Year, I also know that ConEd was not closed during this time. How do I know? Because I called them. And if you are so unreachable during an emergency because of a holiday, then that is concerning. What if something happens over Christmas, or Thanksgiving, or any other holiday? Will you be unwilling to fix a problem immediately because it is a holiday, leaving residents to live in conditions that violate the warranty of habitability because you're busy celebrating?

  Additionally, according to the account of several neighbors, a Con ****** notice of potential shut off was put on the front door of the building prior to the holiday. You knew about this and simply did not care. Additionally, Con ****** has the ability to turn utilities off and on instantaneously. You still waited over 12 hours (by your own admission) to fix it. if it were an account problem, then how come you didn't pay the bill and get the lights turned on, and then deal with the account issue?? That is 12 hours without hot water, 12 hours without lights on in the building. Would you live like that? Would you accept this answer if your building managers did this? Or is this a *********** extended to your tenants?
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/03/2022

  Hi,

   

  We understand your frustration, and we apologize for that, sincerely. We are glad that the issue was resolved as soon as we were informed.

   

  That said, we did not make any claim that Con ** was closed.

   

  We also would like to disregard any hearsay as to whether or not there were notices on the building. The fact of the matter is, that there was a communication issue which we acknowledge, and that has been resolved. We do not foresee this being an issue moving forward.

   

  We also acknowledge the discomfort this caused, and we apologize. We have an emergency line that is followed 24/7, and this has been reliable since the inception of our company 15 years ago.

   

  The issue has been resolved, and we do apologize. We appreciate you taking the time to provide feedback.

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J Wasser did not pay our apartment complex's utility bill for the month and so for the last 24 hours, the hallways have been pitch black (photos attached), which is a huge safety risk for older folks, and everyone has been without hot water. ConEd confirmed that the utility bill had not been paid.This blatantly violates the warranty of habitability that was agreed to in the lease and it is beyond outrageous for a management company to not pay a utility bill.

  Business Response

  Date: 09/29/2022

  Good morning,
  
  We sincerely apologize for the inconvenience here. While we have tried to have the utility company update their records, they have repeatedly failed to do so. Because of this,there was no notice provided to us that this was being considered.This should never have happened. The power was restored as soon as we were notified. Unfortunately the incident occured during a Holiday, which precluded us from resolving the issue instantaneously. As soon as we were made aware of the issue, we had it resolved within 12 hours. We are deeply sorry for this inconvenience, and are in touch with the utility company to ensure they know how to contact us, so this never ever happens again. It's terrible that a simple miscommunication should cause this much hardship to our residents. Please be advised that the issue has been fully resolved.