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Business Profile

Optical Goods

GlassesUSA

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

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GlassesUSA has 11 locations, listed below.

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    Customer Review Ratings

    2.34

    Average of 807 Customer Reviews

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    Review Details

    • Aria O

      Date: 07/09/2024

      I got both pairs of glasses I ordered within a week. Theyre both great!

    • Diane M

      Date: 07/07/2024

      I'm used to standard orders taking 10 days to produce but I was hoping by choosing expedited shipping, I might get them faster than normal. Instead, due to manufacturing issues, it took almost am month to receive my glasses. Paying for the expedited shipping was 100% a waste and even though the delay was on their end, there was no offer to refund the expedited shipping.

    • Jeff S

      Date: 07/06/2024

      This company should have live customer service! And better shipping procedures. I'm hesitant to order another pair of glasses. It was very frustrating ordering a pair of prescription sunglasses that I had to cancel and reorder because the CHATBOT didn't understand that some items were on sale. Also, my package arrived at a decent time after paying for expedited mail but the package was beaten up and opened by someone.my glasses were not stolen. They were not damaged. I like them a lot. They fit nicely but they couldve easily been damaged because they were not shipped to me properly.

    • Ron M

      Date: 07/05/2024

      The glasses appear to be well made with quality materials. The first thing that caught my attention was a gold ring around the front of the lens. This was not shown in the try on sample. I had difficulty in locatiing the various ranges of vision in the progressive lens.

    • Frank R

      Date: 07/05/2024

      I sent you my prescription but the glasses I cannot see out of them. Also these are not progressives

    • Kelsey B

      Date: 07/05/2024

      Shipping and delivery takes longer than they say.Help desk doesnt help very much. No personal interactions.The imitation glasses you try on with a picture to see if your classes fit, are not accurate to the actual size and frame of glasses you buy.

    • Mayu W

      Date: 07/04/2024

      Absolutely terrible customer service. I was charged for an extra pair of contact lenses when my first pair hasnt even been shipped or delivered when I ordered it back in May! I cannot believe a single 5 star or any star above a 1 for this company. They wont contact you and they wont help. They just jump around the problem and wont provide any assistance, they just want to see how much money they can take from you before you notice.

    • Alicia V

      Date: 07/03/2024

      The reviews ***** just waiting and praying to God that my order comes in perfectly for now Im giving 3 star will change once I get my order hoping to go up to a 5 star and not down to one

    • Daniel G

      Date: 07/03/2024

      Took loooong to get them, but finally arrived my replacement for my initially lost glasses Thank you

    • Kathy F

      Date: 07/03/2024

      I placed an order for contacts with GlassesUSA. They emailed to say they needed additional information on my prescription which I sent.No confirmation of my email and my status on line was in constant "processing". I tried contacting them via email again. No response.I then tried their live chat which is all automated with no option to speak with a live person, but was advised I would receive and email. No email received.I called their phone number. Again, no way to speak with a live person, but they would text me a link which I never received.At this point, I am disputing my credit card charge. Terrible customer service and no support. I would rate them a zero at this point.

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