We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optical Goods

GlassesUSA

Headquarters

BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for GlassesUSA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GlassesUSA has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.34

    Average of 807 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • ken m

      Date: 11/26/2023

      This is my 3rd or 4th pair from glasses USA.. I wasn't always completely satisfied with the quality, but this latest pair seem fine. For example one pair had a scratch-resistant film that start peeling off after a couple of years, and another pair of polarized sunglasses were not uniformly polarizing over the areas of the lenses. For this latest pair, I chose not to go with the free lenses and paid a little extra for the thinner, lightweight lenses and I'm really happy that I did because the glasses are lighter and lenses are much higher quality.

    • Phil C

      Date: 11/25/2023

      While the glasses were done well, customer service is not even close to standard. There is a phone number to call for issues which takes you to a website with only an automated chat bot available. My shipment was supposed to include two pair of glasses but only one was delivered, the second pair lost. No matter how hard I tried, I could not reach a live person and the chat bot didnt have an option to report a missing delivery. Finally, I found an email address for public relations at the bottom of the web page and emailed that address to express my concerns. Thereafter, I received an email apologizing for the lost order (instead of one package, glasses were packed in two separate packages but with the same tracking number) and the original order was redone and shipped. When youre dealing with an online-only business (no brick and mortar stores) its imperative that you provide live people to handle customer service. The three stars are for the glasses which were done well.

    • David P

      Date: 11/24/2023

      After working with a customer service rep. I still got ********************** that one could not have prisms in the lenses. The other pair were cancelled in the middle of the production because they weren't able to do prisms.I think these will be the last glasses I order from Glassesusa.com I have had too many returns and not any satisfaction for my prescriptions.Customer service is all automated and takes for ever to get a person to chat with! Laborious at best. Chat bot only responds to specific prearranged questions. Basically, sell a product but absolutely no contact. Thought this would be a good company but have had nothing but issues since my third order.

    • Matt R

      Date: 11/24/2023

      I accidentally smashed my Revel speed prescription sunglasses in the hatch door of my SUV. The site doesn't repair frames and the lenses were fine, so I ordered frames with non-prescription lenses for $62. I was able to press my prescription lenses into the new frames, saving my sunglasses.

    • Camilo R

      Date: 11/24/2023

      Received my glasses and they fit and look satisfactorily. Frames are on the smaller side, but I would recommend GlassesUsa.

    • Tysen N

      Date: 11/23/2023

      Good quality product, accurate prescription. Nice style and good product for the price!

    • Michael H

      Date: 11/22/2023

      Received my glasses, but was out of town for a few weeks. Tried them on cant see anything. Can only talk to machine. Sent an email. They said sorry. Return time has expired. Wow. They just lost my business.

    • Rosa W

      Date: 11/20/2023

      They took my money, and made it difficult to get a refund. There are NO live people to talk to on phone or thru so called 24/7 live help.

    • Wendy H

      Date: 11/20/2023

      left lens was scratched even though I paid for scratch protection. They came this way. Now I have to send them back, but my old glasses broke, so I am dependent on glasses to see. Without them, I can't drive, watch TV or even see who I am talking to. I asked if they could just send a new left lens, but to no avail. Since they came this way, they should replace them and then I can send back the defective pair, since it is imperative that I am able to see. I will change my rating if this is corrected.

    • Michael O

      Date: 11/19/2023

      When glasses arrived the right lens had fallen out. Trying to get a response from glassesUSA is almost impossible! A ************* place fixed them. The stri g that goes under the lens is still slightly loose. Not manufactured properly!

    GlassesUSA is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.