Sunglasses
OpticsFastInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning billing, fulfillment and customer service practices of Optics Fast, Inc. Numerous consumers are telling BBB about their experience after contacting Optics Fast about repair of glasses or sunglasses. A number of consumers that receive the repaired items back from the company claim the glasses are either defective or no repair had been done. Some consumers reportedly still have not received their glasses back after several weeks have passed. Other consumers say they were sent a pre-paid mailing envelope by the company, and claim they are contacted to pay for the shipping costs even if they opted out of using the company's services. A large majority of the complaints mention the rudeness and unprofessional conduct of the customer service staff when trying to resolve the aforementioned issues. There are a significant number of complaints filed with BBB against Optics Fast that have gone unanswered or unresolved.
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