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Business Profile

Variety Store

Jembro Stores, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Variety Store.

Complaints

This profile includes complaints for Jembro Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jembro Stores, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought today a TOBLERON chocolate, it is fake, the package is fake, it is not like the original chocolate, it test terrible. The business didn't want to return my $9,79 that I pay for a terrible fake chocolate. It is not fro the real company in ************The manager refused to return my money. the police agree that is fake and recommended me to write a complain here to get my money back

      Business Response

      Date: 05/15/2024

      We will look into it. Sorry

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought curtains tried to return them in original package. Accused of returning damaged curtains. They were exactly how I purchased them. The rude clerk and owner refused a refund or exchange.

      Business Response

      Date: 03/18/2024

      We are sorry to hear what happened.

      We will investigate the matter well and advise.

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible quality sheets!!!! Jembro has a policy that if the package is opened, you cannot return the merchandise. Well, fair enough. However, the sheets were packaged with a ribbon-band around them in a 9 1/2 inch By 3 1/2 Inch Plastic. I sent a photo of the packaging. So, the ONLY WAY to see the quality of the sheets was to OPEN THE PACKAGE!!! I purchased on Saturday, 5/6/23 and when I got home, of course, I opened the package of the Full Sheet Set. The material quality was so poor that the bandannas that I purchased at Jembro was of better quality material at ************************************************************************************* one washing and dryer experience!!! I spoke to the customer service Rep and the Manager at ********************** today, Sunday 5/7/23. I showed them the sheet that I opened, the mattress sheet from the package right in the store with a line of customers behind me . There are men handkerchiefs made out of better quality material to blow their noses than these sheets!!! Jembro would not give me a refund because of their policy. I am seeking a refund for these poor quality sheets and they must change their policy to sell sheets as Target and ** ****** stores where you can see the quality of the sheets prior to purchasing the merchandise. JEMBRO SHOULD NOT SELL THIS MERCHANDISE AT ALL!!!!

      Business Response

      Date: 05/08/2023

      Hi we are very sorry to hear about what happened.

      We take this very seriously and we will look into this and make sure it wont happen again.

    Jembro Stores, Inc. is NOT a BBB Accredited Business.

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