Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 410 Customer Reviews
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Review fromWalter C
Date: 11/02/2023
1 starWalter C
Date: 11/02/2023
Got a car loan from the Middletown, Delaware branch. Paid it off in four months. Never got title back. Called an reported problem. Played phone tag for a week. I don’t know what more I can possibly do. The transaction is documented from beginning to end. They lost my title. Replace it and stop wasting my time.
This same branch made a $30k mistake on a deposit that I made. There is no need for any further discussions with me. You lost my title. Replace it.
M&T Bank
Date: 11/03/2023
At
M&T Bank, we value our customers and the privacy of their information. We
want to address your concerns and keep your information private, so please
contact us directly at ###-###-####. Thank you.Review fromKai B
Date: 10/23/2023
1 starKai B
Date: 10/23/2023
M&T Bank is ******. "BANKING WHILE BLACK" is real! I deposited a 5 figure settlement check from a car accident. The check cleared then M&T blocked and deleted my account with no warning or reason. They stole my money and refuse to give it back or answer questions. I have to sue them to get my money. If you are black, find another bank.M&T Bank
Date: 10/30/2023
At M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep your information private, so please contact us directly at ###-###-####. Thank you.Review fromBryon S
Date: 10/19/2023
1 starBryon S
Date: 10/19/2023
This bank is the most difficult bank to deal with. They have a very poor system and their customer service is very poor. I opened an account three weeks ago and I have been on the phone with them for hours and spent hours in the branch and they still have not been able to straighten out my account. I strongly recommend NOT using this bank.M&T Bank
Date: 10/20/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly a* ************. Thank
youReview fromEdward H
Date: 10/17/2023
5 starsEdward H
Date: 10/17/2023
I had three fraudulent accounts through ******. I contacted the fraud department they look into the illegal transactions. I was reimbursed three transactions within four business days and the last transaction a few days later. I do appreciate the speedy service.M&T Bank
Date: 10/18/2023
Thank
you! At M&T Bank we strive to make every experience with our customers
positive. Good to hear we got it right.Review fromZachary T
Date: 10/17/2023
1 starZachary T
Date: 10/17/2023
Nothing works. They rely on nothing working to create errors or late payments so they can take as much as possible. They create discrepancies and then allow them to exist for as long as they can.M&T Bank
Date: 10/20/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
youReview fromSandra W
Date: 10/13/2023
1 starWas in bankruptcy and spent four years paying on a $144,000.00 combined debt and was told that I had paid in $79,000.00 for this debt. Because there was an escrow and land taxes and insurance I estimated $10,000.00 more , but the new mortgage company that bought my mortgage are saying that I still owe $117,000.00. Midland mortgage now owns my mortgage. The numbers are not right, I should only owe around $79,000.00. I don’t know who to complain to in order to get my mortgage straightened out! Can you help?Review fromTrai’ E
Date: 09/29/2023
1 starTrai’ E
Date: 09/29/2023
By far the worst public bank I’ve ever done business with. Trust me when I say there are many more options available to you as a consumer. Avoid banking with M&T bank at all cost. You can’t transfer money online. Not even to other M&T bankers. Same for business banking. Make be suitable for smaller companies but not larger organization with higher revenue streams. Please do research. There are much better options out there.M&T Bank
Date: 10/02/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at 800-724-2440. Thank
you.Review fromRESIDENT_IL
Date: 09/26/2023
1 starRESIDENT_IL
Date: 09/26/2023
I attempted to sign up for ACH payment of my mortgage which is normally a very easy and efficient process with any other bank. M&T cannot get their process in order. I signed up in August for a September withdrawal in 2 parts - first part at the beginning of the month and the second at the end of the month. First of all, they only allow you to make the withdrawals 14 days apart which may not always sync with everyone's payroll dates. Then once you sign up for ACH online, you need to sign a ACH authorization waiver which you have to sign and then SNAIL MAIL it back to them and hope that it reaches their processing department in time for your scheduled withdrawal amount so that you dont get stuck with a late fee. I had scheduled ACH payments in August it is now almost October and they still cannot get the ACH payments set up correctly. First, 2 reps incorrectly entered my banking info after 5 different calls confirming my bank details and entering the correct banking information into their online web portal. Second offense: they incorrectly typed in my withdrawal amounts adjusting for an additional $1000 OVER my monthly mortgage amount which I never agreed to. Third: they do not even let you know that your ACH payments have an issue until AFTER the grace period so that you can get hit with a late fee. I have now documented 6+ calls to correct banking information, confirm payment withdrawal dates and confirm payment status. The infrastructure for this organization is archaic at best. I am waiting to refinance with another bank just so I can get rid of the awful payment system they have. If your mortgage broker suggests M&T bank RUN in the other direction, just paying your mortgage will be an absolute nightmare.M&T Bank
Date: 10/02/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ************* Thank
you.RESIDENT_IL
Date: 10/11/2023
UPDATE 10/11/23
Received yet ANOTHER incorrect bank information letter in the mail alerting me that my payment scheduled forRESIDENT_IL
Date: 10/11/2023
UPDATE: Recieved another letter in the mail alerting me that my banking information is incorrect and my October 1 payment was unable to be funded. This is now the 3rd month in a row that ACH payments arent made because M&T cannot seem to correct my banking information after 10 plus calls made since August of 2023. Attempted to make payment online but I was unable to because ACH payments still appear on my account. Unethical business practices from this lender make it impossible to pay your mortgage on time in order to collect additional late fees from you. I have now been approved to refinance with ***** bank in order to get rid of M&T. THIS LENDER IS A NIGHTMARE. DO NOT ALLOW YOUR MORTGAGE TO BE HANDLED BY THIS COMPANY YOUR MORTGAGE WILL NEVER BE PAID ON TIME AND NEITHER WILL YOUR ESCROW.Review fromJennifer S
Date: 09/22/2023
1 starAwful, predatory practices, no customer service. Outrageous fees, and broken contracts.Review fromLisa G
Date: 09/21/2023
1 starI have been a customer with M&T for over 30 years. Two weeks ago, they closed my account for not answering a letter to "refresh" my account. A letter that I never received. I was so upset, and they were not willing to work with me at all and quickly sent my checks, and they wanted me to open a new account. Never will do any business with M&T Bank.
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