Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 410 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoy R
Date: 08/17/2023
1 starJoy R
Date: 08/17/2023
If I could give 0 stars I would M&T is the worse company I’ve banked with their employees are no help and if you plan to use ***** there system is always down and it never goes through right away if your receiving or sending large amounts. If your considering this bank don’t. In order to log into your online banking it is very annoying you have to go through several verification just to get to your own account. Terrible company.
M&T Bank
Date: 08/18/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromHeide G
Date: 08/14/2023
1 starHeide G
Date: 08/14/2023
M&T BANK apparently had a problem with their ATM the same day that I used the ATM. Apparently someone, not me, received an extra $40. So M&T BANK took the $40 from me just because I went to the bank that day. When I discovered that they had taken $40 with no notice out of my account, I went to my local branch and was told basically that they had no time for me and my complaint. So I went to a different branch explain to them how I’ve been treated by my local branch. They were very very apologetic and told me they would take care of me. I spent about a half an hour in the bank with a girl named Shannon who seemed like she was actually helping me. When I left the bank that day, she told me she would call me that afternoon and let me know what was going on. She never called me that day or any other day. Approximately a week later I called her at her bank, and was told she was with a customer and she would return my call. I gave the person on the phone, my name and phone number. She never called me back. I waited another four or five days called again again she was too busy to talk to me and was told she would call me back. I called again today and was put on hold for about 10 minutes and then somebody came back on the line and said she would have to call me back that was two hours ago. Apparently M&T BANK has no time for me whether I go there in person or try to contact them by phone.M&T Bank
Date: 08/16/2023
At M&T Bank, we value our customers and the privacy of
their information. We want to address
your concerns and keep your information private, so please contact us directly
at ###-###-####. Thank you.Review fromJason D
Date: 08/14/2023
1 starJason D
Date: 08/14/2023
If i could leave 0 stars i would. They charged me twice for my mortgage and overdrafted my account. called the bank and they said a refund was started and would take 3-5 days. called 3 days later, no refund, and they said they would put a rush on it. called again 7 days later, no refund, then they tell me they cannot refund the charge since the account was negative. Had to have my other bank send a letter saying to refund that money. Sent letter, then they STARTED the refund process which now takes 10 days. VERY COOL. USELESS BANK. Would switch mortgage banks but do not want to go through the headache of another refinance. WORST BANK ON THE PLANET. DO NOT USE.M&T Bank
Date: 08/16/2023
At M&T Bank, we value our customers and the privacy of
their information. We want to address
your concerns and keep your information private, so please contact us directly
at ###-###-####. Thank you.Review fromRobert K
Date: 08/04/2023
1 starOpened a new checking account, only to have it closed by them two days later. Never received any notice of this occurring other than noting that my online access had been locked and to contact customer service. Once calling them, they informed me this closure has occurred, and when asked why they couldn’t give me a reason. Wouldn’t recommend them to anyone with these kind of practices and especially when unable to give a reason why.Review fromGerald R
Date: 08/01/2023
1 starWorst bank I’ve dealt with in over 50 years. Financed our RV through them, no welcome letter after waiting four weeks, they had my street address wrong. Elected to try their on-line banking- big mistake. Made one payment, and eight additional payments were taken out daily from my external account. Made multiple calls, long story short- had to wait nearly four weeks for them to return the over payments. Every person I communicated with had a different story every time.Review fromJoshua C
Date: 07/31/2023
3 starsJoshua C
Date: 07/31/2023
Hello all,
I recently changed jobs. I was living, working, and banking in southern VT. I still own a home there and will continue banking there, no with m&t.
Here is the situation:
- 7/14/23 was my last day at my prior employment.
- 7/21/23 I received and deposited, in the Wilmington VT M&T branch, a $23000 check from my 401k. I stated that I was moving to another state to work and gave them this information. At this time I also added my wife to this account.
- 7/22/23 this check clears and is available.
- 7/23/23 we arrive at destination, 1500 miles from VT.
- 7/23/23 at 14:37 we go to ******* for 3 things.
- money order to pay for the new apartment, $1001
- around $500 for food, sheets, pillows, etc..
- around $400 for my wife's gaming device.
- 7/26/23 my card was declined and online banking blocked. No call or text was sent letting me know as was done in past.
-7/26/23 I call. They tell me acct is being reviewed for fraud. I provide dates, receipts and explain the transactions. They tell me email has been sent.
- 7/27/23 I call back, same explanation from them.
- 7/28/23 I call, same thing. I ask for a manager. I'm told none are there but they'll call me back. NO CALL BACK.
- 7/28/23 I get my last deposited funds from my last employer. These funds ds are also unavailable to me! My opinion, this is criminal!
- WEEKEND
- 7/31/23 I call back, same exact verbiage. No manager there and they'll call back and now could be 10 days.
Relocated to another state on my dollar. M&T bank cripples my account with the worst customer empathy I've witnessed. Tomorrow is the 1st and we all know what this means. $$$$ is owed!! WHO OWES LATE FEES?! WHO REPAIRS MY CREDIT AND PERFECT "ON TIME BILL PAYMENT"?!? I DO!!
THIS IS UNACCEPTABLE FOR A BANK TO CRIPLE A PERSONS LIFE FINANCIALLY!M&T Bank
Date: 08/01/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromKristien C
Date: 07/24/2023
1 starIf only I could leave zero stars.
Our Mortgage was just purchased by this company. I am unable to set up an online account, I am getting the following message
"Your Online Banking account has been locked for security reasons. To unlock your account, please call M&T Online Customer Service at xxxxxxxxxxxx (Mon-Fri 8am-9pm, Sat-Sun 9am-5pm ET).".
This message was received after I have confirmation email that my account has been set up AND after clicking on the company provided link. When I call, I am automatically places on hold with no ability to leave a message or ask for a call back. After 15+minutes I call customer service. They are unable to help me since I have to speak to fraud department. No they can't get them message, nor can they ask them to call me back. I just have to "hold". Im told they are a busy department and hold times regularly exceed 20+minutes. Im told "Fraud Department is open 24 hours, I should call back".
No! This is an unacceptable answer to give your customers. There is no other way to reach the department? Not even the Customer Service Representative can contact the department? There is something wrong with this system! I will be filing a complaint with the CFPB as well.Review fromKatiemae O
Date: 07/20/2023
1 starKatiemae O
Date: 07/20/2023
M&T bank ripped me off as a ward of the state while 17 in my freshman year of college and beyond. Talk about criminal. WORST POSSIBLE BANK OUT THERE! Stole hundreds for me for each over draft charging over $30 per day!!!! Not a problem if I were able to call and actually get my balance! I used debit on purpose you ********! I was an EOP student. You probably do not know what that means. As a ward of the state I had nothing sup zero. And you financially r**** me!! meaning a foster child who was abused for 15 years straight and managed to get into college by the grit of my teeth as an EOP student. YOU FAILED ME. Borderline cost me my education!! Don’t worry I found my new hobby. Internet reviews.M&T Bank
Date: 07/27/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromkenneth c
Date: 07/19/2023
1 starI bought a camper at a dealership. M&T band was my finance company. I have not missed a payment sense the day I took it home. Last week i get a notice in the mail telling me that i am behind on my payments. I called and was told that i didn't make june's payment. so I looked it up through my band and informed them that i have proof i paid it. I was told to fas a copy of the payment to M&T band, so i did. Today I called to see if they had fixed their mistake and was told i didn't make a payment in april. I told the laidy that i was told it was june's payment that was missed. She told me that he ment to tell me it was for april. This bank just cant keep its story straight. I would not recomend them to anyone. If they are your finance company you should run away.Review fromMichelle B
Date: 07/19/2023
1 starI had a account for 23 yrs nothing was wrong with my account and I get a letter saying m&t is closing my account went to the bank and they don't have to give me a reason as to y I have to close the account I Want Answers
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.