Reviews
This profile includes reviews for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 410 Customer Reviews
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Review fromAshley H
Date: 07/17/2023
1 starAshley H
Date: 07/17/2023
My bank for some reason rejected my auto payment for my mortgage to m&t. I was never notified!! I went to take out a loan and seen my credit score dropped 99 points in 30 days. The problem here is not a single person notified me that the payment didn't go through. Not by mail, email or voicemail. I actually have an email saying my payment went through but no email saying it got rejected so I could of taken care of this right away rather this company ruined my score instead of addressing the issue with their client. I called and M&T to see if they could do anything and they couldn't I DO NOT RECOMMEND THIS BANK AND WILL SHARE WITH EVERYONE!!!!!
M&T Bank
Date: 07/20/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromJennifer S
Date: 07/17/2023
1 starJennifer S
Date: 07/17/2023
I spoke to Tara S from the Home Owners Assistant Department to ask her a specific questions about an assumable loan. She proceeds to tell me she can’t give out information on that since I’m not in the loan. That’s understandable. I proceeded to ask her a general question on what’s their process as a bank on doing assumable loans. She got very nasty with me, told me to ****** it because she can only talk about it with the owner. Again, I get it not sharing information since I’m not in the loan but that was a general question. We went back and forth. She then proceeds to hang up on me. Great customer service M&T Bank. If you hate your job and helping potential clients get a different job Tara S.M&T Bank
Date: 07/20/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromTolu I
Date: 07/13/2023
1 starTolu I
Date: 07/13/2023
I got a refund from my university that I deposited. After taking 3 days to deposit my check. They put my account on hold another 5 days to review further. Now two days later they put my account on hold again saying I have wait another 7 days, and they won’t tell me the reason for the hold. Or give me a # to contact them, which is pointless because their customer service never has answers or can do anything over the phone either. I will never bank with M&T again!M&T Bank
Date: 07/17/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromK. B
Date: 07/10/2023
1 starK. B
Date: 07/10/2023
Worst Customer Service Ever! I had a house fire in 2022. I had my home remodeled and when it came down to get my home inspected I received the run around. I needed to get my home inspected before they would cash the check that came from my insurance company. I called M&T Loss Draft Department to schedule my inspection and was told they would put in my request but it will take about 5 business before someone will reach out to me. I followed up with a local branch the same day to see if they could endorse my check that came from my insurance company. Mind you they have endorsed 4 previous checks at the bank. I received push bank from the Loss Draft department representative who stated I will need to mail in the check and submit multiple documents. I don't have a problem with uploading documents and mailing off the check. The issued escalated when I asked additional questions that the representative couldn't answer. So, she hung up the call. The local Branch manager was appalled by this experienced so, she called back. The 2nd representative transferred us right back to the same representative that disconnected the call! I asked for her supervisor and conveniently was not working that day. I asked for a callback of which she stated she will put in a request. No callback. However, the next day I received a call from a different representative that wanted to know if I needed additional assistance because I had made 3 calls the day prior. I asked her to put in a supervisor call back which was to no avail. I still have received callback.
On this same day I received a call the next day saying that the Loss Draft department has been trying to reach me (strike 1,2,3,&4). I called today and I had someone else who couldn't help me but repeated the things I already knew. I called to be connected with a supervisor but was given the run around for about 50 mins and she conveniently hung up. Bills are due from the repairs and I can't get the needed help.M&T Bank
Date: 07/17/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromjustin r
Date: 07/10/2023
1 starjustin r
Date: 07/10/2023
A few months ago my mortgage payment wasn't processed online somehow. They called me about the missed payment. When I paid it, the website paid the following month's payment instead. This caused my account to go into delinquency which took my credit score from 780 to 680. In 7 years I've never missed a payment. I called them and explained what happened but they are completely unwilling to use logic and reason to correct the missed payment. Their customer service is god awful. Stay far away from this bankM&T Bank
Date: 07/17/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromGrayson W
Date: 07/10/2023
1 starGrayson W
Date: 07/10/2023
This bank has proven to be incompetent at managing Escrow accounts. Last month I gave them my latest property tax numbers over the phone as well as sent a scanned document to them. The new tax numbers are less than last year and I lowered my insurance as well, so I was anticipating a large decrease in Escrow payments.
I later received an updated Escrow payment schedule reflecting tax numbers which were accidentally entered $4,000 above what I told them. The tax department seems to have put as my County tax the total of both County and City and as my City tax the previous years number. Both of these mistakes are overstatements and show a lack of competence in their tax department. My Escrow payment has now increased by $600.
I have been on the phone about this for 40 minutes, mostly on hold, and they have told me the earliest they can correct it and then rerun the analysis is next week. They also told me if this doesn't get reflected by the time my payment is due I will be fined and penalized if I don't pay the full amount. I would rather just manage these 4 simple tax and insurance payments myself, but they told me that removing the Escrow account requires refinancing my loan which is at a below market rate. This is just one bad experience of a few that I've had in the year that they've been my mortgage lender.M&T Bank
Date: 07/17/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromThaila B
Date: 07/08/2023
1 starThaila B
Date: 07/08/2023
This bank is terrible I had wire hit my account yesterday I went and withdrew money. Next day I go to withdraw they tell me my account is negative and all my money is gone they told me a wire never came so basically I have to wait until they fix there so called bugs WORST BANK EVER WORST CUSTOMER SERVICE!!!M&T Bank
Date: 07/10/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
you.Review fromHarjinder J
Date: 07/04/2023
1 starHarjinder J
Date: 07/04/2023
Stay away from this online bank they are nothing but crooks, to transfer your friends they take so much time to verifying and all **, to have my funds transfer they verified the count which I want them to send money still they send me a email stating that I have to call and verify that I want to make that transfer when I call the bank in July 3rd around 3:00 p.m. Central Time they told me oh is tomorrow is the national holiday so all the employees are left early what they're running a coffee shop nothing but joke to misuse your funds for daysM&T Bank
Date: 07/06/2023
At
M&T Bank, we value our customers and the privacy of their information. We want to address your concerns and keep
your information private, so please contact us directly at ###-###-####. Thank
youReview fromMa L
Date: 07/03/2023
1 starI tried setting up ***** with my M&T account and kept getting an error. I tried calling ***** and they proved that the issue was not with them. When I called M&T the online banking support refused to help. Didn't even look into it! Just immediately told me I needed to contact *****. When I said I HAD and that ***** had proved the issue isn't with them the lady said "I'm sorry there's nothing I can do" again without even looking at it! I opened an account with another bank and was able to set up ***** with that bank same day so the issue was very obviously with M&T.
I plan on closing my accounts with M&T. I originally had my account with People's United Bank for years and stuck it out through the merger and had previously been very happy with my accounts but the customer service today was unacceptable. Didn't even pretend to try to help me. If this is how they are with such a minor issue I don't want to wait until a bigger issue presents itself and will be switching now and encouraging my friends and family to switch as well. They offer less than other (smaller and larger) banks in the area if they don't even have functional online banking services.Review fromRobert G
Date: 07/03/2023
1 starI have an RV loan through these crooks. My payment is 212.00 per month, I pay 600. There is no way to specify a principle-only payment, and M&T continues to pay the extra money into future payments, each future statement showing interest. In other words they are charging me interest a year in advance, interest for time which hasn't even occurred yet.
This business practice is illegal and they know it. They simply don't care. I can file a complaint. Once you file a complaint, however, you cannot file another complaint for the same reason. I have little doubt that M&T would simply ignore the Consumer Financial Protection Bureau, and continue their illegal practices. I would have to sue them. Law suits are time-consuming and expensive, and they know THAT as well. They would likely keep it tied up in the courts until I run out of money and give up.
I would STRONGLY RECOMMEND that nobody does business with M&T or any of their affiliates.
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