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Business Profile

Collections Agencies

CRMG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for CRMG's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CRMG has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CRMG

      2211 Sheridan Dr Buffalo, NY 14223

    • CRMG

      2410 N Forest Rd Ste 303 Getzville, NY 14068-1503

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried numerous times over the course of six months to speak to someone at this company. Every number I am given or on their website does not work. No one ever answers! I have even tried using their AI chat and make payments on my debt that way, but it never pulled the money from my account. I need to speak with someone, a real person, not an AI robot or answering service! I want to pay off my debt, but this company makes it feel impossible!

    • Initial Complaint

      Date:07/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan with **** back in 2022 and the loan was repaid but late. This company keeps sending me emails about a debit that has already been paid in full and taken care of. I have received emails from ******@*******-****.com on 7/24, 7/27, 7/29, and today 7/31. I have also sent a response email on 7/29 stating this is not valid and to stop contacting me. The phone number that is provided rings and a voicemail was left, but no one responds back to either calls or emails. I have proof that said loan was paid and full so there is no reason to go after me for this.

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Crmg contacted me about a debt that I owed. I paid in full and never received a payoff letter. I have since contacted them to ask for a payoff letter and have never received a call back. The debt was also not reported paid to the credit bureaus or to the original creditor, so they're now hired another debt collector to collect a debt I have already paid.

      Business Response

      Date: 02/24/2023

      ******* ******
      We apologize for any inconvenience you have experienced in working with our company. We hold customer satisfaction at the forefront of everything we do. Our research shows that you are correct. We can confirm your payment in full on 7/22/2022. A system error of our platform occurred and your account status was not properly changed. We have provided a payment in full letter for your records. Additionally, we would advise that you use this document to dispute the balance of the account with the credit bureaus, as we do not perform this action. We will also ensure that you are no longer contacted in reference to this account. It is our intention to rectify this situation for you as swiftly and effectively as possible. Best Regards, Compattia Roccia Management Group, LLC” 

    • Initial Complaint

      Date:08/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had arthroscopic surgery on both knees in 10/19 by ***** ****** MD, CRMG, a collection agency sends me emails, texts. and phone calls saying I owe them over $4000 for devices, My doctors, assistant, Mrs. S**** sent me the following emai. "The devices we actually ordered were the calf squeezers, an electric stim unit and possibly a couple of braces/sleeves that hold ice packs. I'm not exactly sure but it definitely should not have been that price tag. The company that we were getting them from closed and sold all of their accounts to this company that is turning our patients into collections. The new company has no evidence that those devices were ever delivered to you - nothing signed by you accepting delivery. The company that actually sent out the equipment had already filed claims for the equipment. It is fraud what the new company is doing. You are one of about 5 people so far that we are recommending call the BBB. I would recommend you call the BBB immediately and file a claim with them. The more they get, the better off it is to stop this company from doing what they are doing.* Please help me stop this. I am 78 yrs old and on Social Security.

      Business Response

      Date: 10/06/2022

      Dear ******* *****,

      We apologize for any strife or inconvenience we may have caused during our efforts on this account. Our servicing agreement with the provider of the equipment states that we explore options to try and recuperate the patients’ responsibility for the equipment provided. 

      Although we have documentation, part of our job is to work with patients, medical providers, and insurance agencies alike to determine that these alleged debts are valid. We do not own these alleged debts, rather we are attempting to validate these services and offer professional, polite payment options to patients that have remaining balances owed after insurance company benefits are partially paid, exhausted or denied.

      We ask that you do not hesitate in reaching out to our office to discuss the situation and any options that we can provide to assist you in.


      Best Regards,

      Compatita R  Management Group, LLC d/b/a/ CRMG

    CRMG is NOT a BBB Accredited Business.

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