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Business Profile

Dentist

Smile Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Smile Center on April 14th of this year; I had some pain and discomfort, and had called for an appointment. When I called, I gave the receptionist all of my insurance information. I have ****** ****** Medicare/Medicaid, as I am an elderly retired woman. I was never told that the business did not accept Medicaid; if they had told me that I wouldn't have made the appointment, merely found another dentist that took my insurance plan.
    I went to the appointment and had xrays and an examination done. I was referred out. My bill is $124.00. I was stunned that I received this bill. I should have been informed that they did not accept my insurance. I do not believe that I should pay this bill.

    Business Response

    Date: 10/16/2024

    In regards to ******* **********' complaint to the BBB about the bill she received from Smile Center, listed below are the dates she was seen in our office that resulted in the $124. bill she received. Also listed below are the dates we tried to reach ******* about her balance by mail and through text. 08/07/2023-During ******** first appointment with our office we did discover that we were not in network with her insurance so instead of billing her we wrote off the visit in full as a courtesy. 08/14/2023-Insurance coverage for ******* was not active during this appointment so Smile Center only billed her for the insurance variance. The appointment was $152, insurance if active would have paid $78, Smile center only held ******* accountable for $74. 01/24/2024-Insurance was active and did pay for the entirety of this appointment so there was no out of pocket expense. 02/22/2024-******* did not show up to her scheduled appointment and a $50 no show fee was charged to her account. With the balance from her appointment on 08/14/2023 and her missed appointment fee on 02/22/2024 ******* owed Smile Center $124. ******* did not have an appointment with us in April of 2024. Smile Center sent out statements to ******* via mail and text about this balance.   Mailed and Texted Statements:  06/06/202407/08/2024 07/16/2024 09/11/2024 07/10/2407/23/202408/26/202408/20/202409/03/202409/10/202409/11/2024Because we were unable to reach ******* and sort out the balance Smile Center sent her to collections on 09/17/2024. Please feel free to contact our office if you have any questions. 

Smile Center is NOT a BBB Accredited Business.

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