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Business Profile

Thrift Shop

Amvets Thrift Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 20 boxes / bags of almost new items I wanted to donate. Can't tell you how many times I had to call. Spoke to very rude people who seem to now care.

    First time I called the girl asked how many bags as they have to have room on the truck for each stop. After going through everything I called back and told her I had a total of 20. She said that is fine and to have them outside for the morning pick up. I also asked if they could leave a receipt and she said yes they will at the door.

    They came , left no receipt and let a adult walker and 5 boxes. ( never even went through them.

    I called them back was hung up on twice and the last girl put me on hold and transferred me to a voice mail. I had to leave a message. hours later, still no call back and I have to know bring the bags back in. I feel like I am stepping on eggs shells around these people even though my family has support them of r over 40 years. Wondering if Amvets is worth this much of a bother, if they don't care why should I ! Very rude people. I also do not appreciate being talked down to and scolded as I had 20 bags to donate.

    I called again this morning and had to leave another message. As of now I still have no receipt, items left and no calls back.

    Business Response

    Date: 10/28/2022

    BBB spoke to Mike at the business and the following was relayed:

    I did speak with the customer on the phone and offered to email her a receipt. I am unable to send her a receipt by mail. There was a receipt left originally when the items were picked up on her porch. The items that were left behind are things that we do not accept.

    Customer Answer

    Date: 10/31/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [There was no receipt anywhere.  The items they left were new.  I had clothes and jackets with tags still on, toys in the box and housewares never used - all new stuff and a Walker.  They cry for donations but won't take what they are offered.  I do NOT appreciate them lying and the service I was given.  What is wrong with new items??I will never be donation to them again after this.

    Regards,
    ******** *********

Amvets Thrift Store is NOT a BBB Accredited Business.

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