Complaints

This profile includes complaints for Meyer's RV Caledonia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meyer's RV Caledonia

  3342 State Rd Caledonia, NY 14423-9792

• 

  Meyer's RV Caledonia

  6200 NY-96 Farmington, NY 14425

• 

  Meyer's RV Caledonia

  109 US-206 Branchville, NJ 07826

• 

  Meyer's RV Superstores

  102 Free Soil Rd Mount Morris, PA 15349-1335

• 

  Meyer's RV and Marine Sales

  209 Spring St Sayre, PA 18840

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new travel trailer on 5/14/23, $5,000 down payment and financed $40,000. Picked it up 5/19/23. We were told that the waste water tank sensor wasn't working and was on order. Camped 5/27-5/30/23 and noted the outdoor fridge door was hitting the frame opening, stereo system "zones" didn't work. We kept note of these items to report when we brought the unit in for the sensor to be changed. Camped 6/16-6/18/23. 6/26/23 entered camper following a heavy rainstorm and found water on the floor coming from the living room slide and dripping from the slide ceiling. Seal from inside wall was laying on top of the slide. Contacted Meyers in Farmington immediately and brought in for repair the next day. In next several weeks I called several times & only twice did they return the call so I stopped in 4 times as well. Were told that seal on the slide was repaired but other things were still waiting for parts & could take it if we wanted but we left it so we wouldn't have to bring it back. We cancelled 2 weekend trips. 8/21/23 made arrangements to check on the camper with the service department to ensure it was in good enough repair that we could use it. Fridge was adjusted but the shelf now had a bunch of scrapes on it, ceiling staples not hammered back in, side seal of the slide was not attached, and now there was a rip in the membrane of the slide roof. The serviceman acknowledged that someone had "dropped the ball" and that he would make sure it was addressed. They attached the seal and put a patch on the roof and we picked it up on 8/23. Radio still didn't work right, fridge door seal still ripped and shelf scraped up, now the water pump didn't seem to work. 9/7/23 found water pouring in to camper, slide ceiling leaking, seal broken again, water damaged table, walls, flooring, trim. returned to dealership 9/9/23. Were told they would have to contact manufacturer about issues. Not able to exchange or refund. This camper is a lemon

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings Mr. Meyer and Mr. *******,
  
  
  
  I hope this email finds you well! I wanted to reach out to you both to inform you of a situation we’ve been dealing with. We purchased a new travel trailer from the RV show at the Arnot Mall in Horseheads, NY. Our salesperson Tyler from the Bath location was incredible and helped make the purchasing process very smooth. We were told that Meyer’s has an emergency service and only services RV’s purchased from them, this is why we decided to purchase from Meyer’s because we have a local location. We live in Sayre, PA so we requested to pick the camper up from the Sayre location. Zack at Sayre did our walk through and was very helpful.
  
  We were able to go on a few camping trips before our slide stopped working. We returned from a camping trip on Sunday July 23rd and parked the camper. We went to put the slide out so we could unload the camper and it wouldn’t work. Unfortunately, the way our floor plan is we can’t get into the bunkhouse without the slide out. We have three children and all of their things were in the bunkhouse. My boys were fine going without their blankets, pillows, and clothes for a few nights, but my daughter had a terrible melt down every single night because we couldn’t get her blanket. I called as soon as Meyer’s opened on Monday morning and explained the situation begging to help us get into the bunkhouse and advised them we had a camping trip booked at a campground that is difficult to get into on the weekend of August 4th. The person in the service department said “bring it right over and we will look at it right away, it may be an easy fix”. I was at work with the vehicle we use to tow the trailer so I told them we would bring it over in the afternoon. One of the service guys called my husband and walked him through a few troubleshooting steps, but unfortunately those didn’t work. My husband took the camper over on July 24th in the afternoon. When dropped off, we told them we had a camping trip booked.
  
  
  Saturday morning, July 29th, I called over because we hadn’t heard anything from the service department. The guy that answered the phone said that they hadn’t even looked at it yet to diagnose it. I reminded him that we had a camping trip booked that next weekend and can’t get a refund because it was after the cancellation date. The guy on the phone told me that the service department was booked 3 months out so it would be a while. After my husband got home from a golf tournament that day, we went over to discuss this with them knowing that if they hadn’t diagnosed it yet, that means parts hadn’t been ordered which would take time to get. We spoke with Joel at the Sayre location in person. He advised us that he would try and figure out how to help us. He said he would speak with the service department and see if they could maybe transfer it to another location if it could get fixed sooner that way. He gave us his card to call or text if we needed anything, and said that he would call on Monday morning to give us an update.
  
  We needed to get some things out of the camper and they told us it was parked in their holding lot down the road. We went to the camper and weren’t very happy about how we found it. The slide was only partially out. We were advised by the service department when we originally purchased it to always keep the slide fully in or fully extended so that it seals properly. We had been having horrible rainstorms. We found some cosmetic damage to the bunkhouse door as well. I immediately texted Joel and informed him of the state we found the camper in and sent him the photos we took. I told him we were worried about water getting in. We took photos of the slide partially out and the big gap to the outside, which you’ll see in the attached photos. Monday, July 31st, we hadn’t heard anything from Joel so I sent him a text around noon asking if there were any updates. He replied “Please direct any communication through my service department”. He went from being super helpful, to not helpful at all. We recently learned that he is no longer there, which I’m guessing is due to his empty promises. The camping trip that we had booked came and went, I attached the reservation information.
  
  On August 3rd, we still hadn’t received any updates. My husband called to see if they had any more information and they told him that the service manager would give him a call back. My husband advised them that the slide was partially out and that we were worried water could get in as it had been pouring on and off often. He was told “I’m pretty sure we wouldn’t leave it in a way that it could get damaged”. We never received a call from the service manager.
  
  On Monday, August 7th, my husband again called back. They told him that they looked at it on Friday (August 4th) and were going to order parts. My husband asked why they weren’t ordered on Friday and was told that they would be ordered by the end of the day. On August 11th we got a call saying that the camper was repaired and ready to be picked up. By that time, fall sports had started for us and we were busy, so we weren’t in a rush to get it.
  
  We went to pick up the camper on Friday, August 25th. We wanted to see if they had repaired the bunkhouse door that was damaged in their care, so we went in the camper prior to pulling it out of the Sayre location. They did not repair that, but while we were in there we also noticed significant water damage on the cabinets near the slide. I went inside and asked Cameron to come out and look at it with us. He agreed that it was definitely water damage. This upset us quite a bit because everyone knows a water damaged camper is worthless. Cameron dealt with the issues very well and told us that the General Manager would be in on Saturday (the next day) and give us a call around 9 am. I needed to get my sneakers out of the camper for cheer practice and when I picked them up there was standing water under them. They were in the bedroom, which is quite far from the slide. This proved there was water throughout the camper, not just in front of the slide.
  
  As we expected, we didn’t hear anything from the General Manager on Saturday so after football games we called again, and Cameron said he would remind him. About 15 minutes later, the General Manager called. He told us they’re willing to replace the cabinets and swore that there was no damage to anything else. He “believed” that the water just sat in front of those cabinets and didn’t travel anywhere else. We are not okay with this resolution, as we know that is not true. That camper was in the field with the slide partially out for quite a while and many storms occurred in that time. We checked on it several times to see if they had moved it indoors or at the very least pushed the slide back in and they had not. We warned Joel and the service department multiple times, the same service department that told us to always have the slide all the way in or fully extended. The water under my shoes proved that the water had traveled. We advised the General Manager that we were not happy with that resolution and would be calling Forest River on Monday, then we would update him. He told us he would be at the Sayre location on Monday as well.
  
  Monday, August 28th, we called Forest River. The woman on the phone agreed with us and said that is not a good resolution. She said it being that it was an independent dealer there was nothing that they could do. She said it was dealer damage and that the dealer should take responsibility for it and do more than just repair the camper. She got her General Manager on the phone and they suggested we contact the person above Meyer’s General Manager. After work, we went to the Sayre location to speak with the General Manager. We then spoke with Cameron, who said we had just missed him. We asked Cameron if we could get the contact information for whoever is above the GM and told him that is was Forest River advised us to do. He called his GM and requested the information, he was told that only the GM is allowed to give that information out in person. Cameron asked if we could meet with the GM on Tuesday or Thursday, which we cannot because we go in two different directions after work for football practices. We were again told that we could get a call from the GM with the information and again heard nothing back.
  
  While at Meyer’s on Monday, August 28th, we went into the camper to check on the damage once more. It had gotten a lot worse since. We took a lot of photos, including one of standing water under the floor mat.
  
  We are not new to camping. We have had used RV’s over the years. This was our first new RV and we babied it! It makes me sick to think we’ve been paying on a camper that we couldn’t even get an entire summer’s worth of use out of. We trusted your service department to take care of it as well as we had been and they wrecked it. This entire process has been so stressful! I honestly wanted to vomit when I first saw all the water damage. We do not want this camper back after it has been damaged. Water is the worst thing for a camper. If we wanted to take a gamble on a camper that had water damage, we would have bought a used one and saved us this headache. We chose to get a new one because we knew it would be safe from having water damage, and now just months later we can’t say that.
  
  Repairing it is a reasonable resolution to this as we are going to be paying on this water damaged camper for 10 years and the water damage was made by your dealership. My husband makes a good point that if we were to bring this in to sell it to you or trade it in, you would say “we don’t want that because it has water damage”. Please let us know what we can do to resolve this issue. I’m so disappointed in how the dealership has dealt with all of this. Had they just listened when we told them the slide shouldn’t be partially out in the beginning, they could have prevented this from happening as no water damage was apparent then. If you have any questions for the dealership, please contact Cameron at the Sayre location. He has personally seen the water and the damage. He has been an enormous help and we continually let him know how much we appreciate him. Please see all of the attached documents for reference.

  Customer Answer

  Date: 08/30/2023

  We purchased a new travel trailer from the RV show at the Arnot Mall in Horseheads, NY. Our salesperson Tyler from the Bath location was incredible and helped make the purchasing process very smooth. We were told that Meyer’s has an emergency service and only services RV’s purchased from them, this is why we decided to purchase from Meyer’s because we have a local location. We live in Sayre, PA so we requested to pick the camper up from the Sayre location. Zack at Sayre did our walk through and was very helpful.             We were able to go on a few camping trips before our slide stopped working. We returned from a camping trip on Sunday July 23rd and parked the camper. We went to put the slide out so we could unload the camper and it wouldn’t work. Unfortunately, the way our floor plan is we can’t get into the bunkhouse without the slide out. We have three children and all of their things were in the bunkhouse. My boys were fine going without their blankets, pillows, and clothes for a few nights, but my daughter had a terrible melt down every single night because we couldn’t get her blanket. I called as soon as Meyer’s opened on Monday morningand explained the situation begging to help us get into the bunkhouse and advised them we had a camping trip booked at a campground that is difficult to get into on the weekend of August 4th. The person in the service department said “bring it right over and we will look at it right away, it may be an easy fix”. I was at work with the vehicle we use to tow the trailer so I told them we would bring it over in the afternoon. One of the service guys called my husband and walked him through a few troubleshooting steps, but unfortunately those didn’t work. My husband took the camper over on July 24th in the afternoon. When dropped off, we told them we had a camping trip booked.            Saturday morning, July 29th, I called over because we hadn’t heard anything from the service department. The guy that answered the phone said that they hadn’t even looked at it yet to diagnose it. I reminded him that we had a camping trip booked that next weekend and can’t get a refund because it was after the cancellation date. The guy on the phone told me that the service department was booked 3 months out so it would be a while. After my husband got home from a golf tournament that day, we went over to discuss this with them knowing that if they hadn’t diagnosed it yet, that means parts hadn’t been ordered which would take time to get. We spoke with Joel at the Sayre location in person. He advised us that he would try and figure out how to help us. He said he would speak with the service department and see if they could maybe transfer it to another location if it could get fixed sooner that way. He gave us his card to call or text if we needed anything, and said that he would call on Monday morning to give us an update. We needed to get some things out of the camper and they told us it was parked in their holding lot down the road. We went to the camper and weren’t very happy about how we found it. The slide was only partially out. We were advised by the service department when we originally purchased it to always keep the slide fully in or fully extended so that it seals properly. We had been having horrible rainstorms. We found some cosmetic damage to the bunkhouse door as well. I immediately texted Joel and informed him of the state we found the camper in and sent him the photos we took. I told him we were worried about water getting in. We took photos of the slide partially out and the big gap to the outside, which you’ll see in the attached photos. Monday, July 31st, we hadn’t heard anything from Joel so I sent him a text around noonasking if there were any updates. He replied “Please direct any communication through my service department”. He went from being super helpful, to not helpful at all. We recently learned that he is no longer there, which I’m guessing is due to his empty promises. The camping trip that we had booked came and went, I attached the reservation information.On August 3rd, we still hadn’t received any updates. My husband called to see if they had any more information and they told him that the service manager would give him a call back. My husband advised them that the slide was partially out and that we were worried water could get in as it had been pouring on and off often. He was told “I’m pretty sure we wouldn’t leave it in a way that it could get damaged”. We never received a call from the service manager.            On Monday, August 7th, my husband again called back. They told him that they looked at it on Friday (August 4th) and were going to order parts. My husband asked why they weren’t ordered on Friday and was told that they would be ordered by the end of the day. On August 11th we got a call saying that the camper was repaired and ready to be picked up. By that time, fall sports had started for us and we were busy, so we weren’t in a rush to get it.             We went to pick up the camper on Friday, August 25th. We wanted to see if they had repaired the bunkhouse door that was damaged in their care, so we went in the camper prior to pulling it out of the Sayre location. They did not repair that, but while we were in there we also noticed significant water damage on the cabinets near the slide. I went inside and asked Cameron to come out and look at it with us. He agreed that it was definitely water damage. This upset us quite a bit because everyone knows a water damaged camper is worthless. Cameron dealt with the issues very well and told us that the General Manager would be in on Saturday (the next day) and give us a call around 9 am. I needed to get my sneakers out of the camper for cheer practice and when I picked them up there was standing water under them. They were in the bedroom, which is quite far from the slide. This proved there was water throughout the camper, not just in front of the slide. As we expected, we didn’t hear anything from the General Manager on Saturday so after football games we called again, and Cameron said he would remind him. About 15 minutes later, the General Manager called. He told us they’re willing to replace the cabinets and swore that there was no damage to anything else. He “believed” that the water just sat in front of those cabinets and didn’t travel anywhere else. We are not okay with this resolution, as we know that is not true. That camper was in the field with the slide partially out for quite a while and many storms occurred in that time. We checked on it several times to see if they had moved it indoors or at the very least pushed the slide back in and they had not. We warned Joel and the service department multiple times, the same service department that told us to always have the slide all the way in or fully extended. The water under my shoes proved that the water had traveled. We advised the General Manager that we were not happy with that resolution and would be calling Forest River on Monday, then we would update him. He told us he would be at the Sayre location on Monday as well.Monday, August 28th, we called Forest River. The woman on the phone agreed with us and said that is not a good resolution. She said it being that it was an independent dealer there was nothing that they could do. She said it was dealer damage and that the dealer should take responsibility for it and do more than just repair the camper. She got her General Manager on the phone and they suggested we contact the person above Meyer’s General Manager. After work, we went to the Sayre location to speak with the General Manager. We then spoke with Cameron, who said we had just missed him. We asked Cameron if we could get the contact information for whoever is above the GM and told him that is was Forest River advised us to do. He called his GM and requested the information, he was told that only the GM is allowed to give that information out in person. Cameron asked if we could meet with the GM on Tuesday or Thursday, which we cannot because we go in two different directions after work for football practices. We were again told that we could get a call from the GM with the information and again heard nothing back. While at Meyer’s on Monday, August 28th, we went into the camper to check on the damage once more. It had gotten a lot worse since. We took a lot of photos, including one of standing water under the floor mat.We are not new to camping. We have had used RV’s over the years. This was our first new RV and we babied it! It makes me sick to think we’ve been paying on a camper that we couldn’t even get an entire summer’s worth of use out of. We trusted your service department to take care of it as well as we had been and they wrecked it. This entire process has been so stressful! I honestly wanted to vomit when I first saw all the water damage. We do not want this camper back after it has been damaged. Water is the worst thing for a camper. If we wanted to take a gamble on a camper that had water damage, we would have bought a used one and saved us this headache. We chose to get a new one because we knew it would be safe from having water damage, and now just months later we can’t say that. Repairing it is a reasonable resolution to this as we are going to be paying on this water damaged camper for 10 years and the water damage was made by your dealership. My husband makes a good point that if we were to bring this in to sell it to you or trade it in, you would say “we don’t want that because it has water damage”. Please let us know what we can do to resolve this issue. I’m so disappointed in how the dealership has dealt with all of this. Had they just listened when we told them the slide shouldn’t be partially out in the beginning, they could have prevented this from happening as no water damage was apparent then. If you have any questions for the dealership, please contact Cameron at the Sayre location. He has personally seen the water and the damage. He has been an enormous help and we continually let him know how much we appreciate him. Please see all of the attached documents for reference.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our travel trailer for scheduled warranty work on November 28, 2022. Every 3 weeks I called, I spoke with someone different because there were major employee turnovers. The work was not completed by April 14 as I requested so I spoke to the General Manager, **** ******. He promised the trailer would be ready on April 15. After 4.5 months, the work was not complete but we were able to take the trailer. When we inspected the trailer on our trip, we found a tear in the linoleum floor that was not there when we dropped the trailer off. We surmise that when a technician altered the broken base trim, which was not replaced as requested, it tore the flooring.
  
  We went on our trip and upon our return home we sent the attached letter to Mr. ****** who called and told us to bring the trailer in for the unfinished and new damage to be covered under the warranty. The trailer was delivered on June 12, 2023 and we were assigned to a new service rep, **** who also was told this is warranty work. Again the work was not completed in a timely manner. I notified them we needed the trailer by August 9.
  
  When we picked up the trailer and were hitching it up to our truck with the blessing of a service rep when the finance manager, ****, came running out of the building forbidding my husband to take OUR trailer! He claimed that although there was no bill and both the general manager and service rep, ****, agreed this was warranty work, **** insisted we give him money before we take the trailer. At that point he went into the office and drew up a bogus bill that my husband was forced to pay before taking our trailer to go on vacation. **** was rude, obnoxious and accusatory.
  
  There is more damage to the floor by the tear. Also they removed the broken support and did not replace it!
  
  I wrote a letter to the parent company since both the general manager, **** ******, and service rep **** were no longer with Meyers. We have not received any response.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a 2022 ********** Mini travel trailer from Meyers RV in Farmington in June 2023. Since purchasing, the camper has been in multiple times for survice work as severe issues have been breaking such as the slide out coming in sideways and the shower and outside weather seals completely falling off. This does not include the interior blinds and couch pieces completely breaking off while in travel and the heater was not "burned off" prior to leaving the lot therefore caused the camper to smoke out with our family inside including myself, my fiance and two children. Ontop of this, Meyers states that this is "normal". The sales man named Andrew has told us that they admit to not giving us a proper orientation and admitted that they did not do the job at which was expected. This then leads me to the fact that they have sold me a faulty trailer over average cost. we were told by two other rv companies that we have overpaid for this product and should not be having this many issues as it was purchased brand new. I am looking to "return" this trailer to the store as it is a unusable piece of equipment if it breaks every trip. It is not worth the cost that the Bank has loaned for what is appraised to be a good piece of equipment. I have also contacted ******** to ensure that they are aware of the faulty parts and that I am looking to no longer be in possession of this camper. Meyers is stating that they cannot give me what I owe on it as it has depreciated already even if it is not a fault of mine. Meyers states that they are "Sorry" but there isnt much more they can do and I know that is incorrect. The quality of business and the efforts that have been made by this business is a scam and should not be tolerated by any consumer. All I would like is to no longer have this camper in my possession as it is unusable and not safe for my family of two children under 3, one with autism. I am hoping you can help resolve this issue at hand with Meyers RV.

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a camper through Meyers rv, drove the 7 hours to get the camper and it’s damaged and tell me the part is being over nighted and they will ship direct to my house for me to replace. Never received the door sitting at their branch and they won’t ship now because of size and want me to come and get. I pay my brother to drive 3.5 hours to get door that they confirmed was sent to Albany branch to him being there and door was never shipped there. So 10 hours wasted. Have numerous issues with camper that is under warranty and they refuse to replace anything or fix it. The salesman I dealt with told me to figure it out on my own. They owe me Money for difference on the registration in state of vermont and refuse to refund. I’ve had to go to the manufacture of camper to get this replaced and Meyers rv will not honor the 3 year warranty I was given.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used Rv from Meyers in February with a pick up date in May. At the time of purchase we paid an additional $995 to have the unit inspected since it was used. The inspection was only to inform us of potential issues and if we wanted them fixed it would be at our expense. When picking up the unit we found several conditions that we would have thought would have been caught had a proper inspection been accomplished. I immediately contacted our salesperson about the issues and was told that only the GM could handle any type of resolution. I have try to contact the GM, Jon ****, on several occasions since May and none of my phone calls or messages have been returned. I have tried to work this out with them to no avail. These are not items that require repair. I just don’t feel a proper inspection was done for the money we paid and would like a refund of the $995. I have a list of the items if further information is needed.

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 **** ********* **** ** boat from the Sayre, PA location. I picked up the boat and traded mine in on 7/6/23. Meyer's was supposed to pay off my existing boat loan but it hasn't been done yet and they have not replied to my inquiries as to when it will be paid off. In the meantime I am still making payments on the existing loan.
  
  I received the purchase contract after business hours on 7/5/23. It was signed on 7/6/23 the day I picked up the boat. There was a rebate from **** of $2500 on the boat until 7/5/23. On 7/6/23, the day I signed the contract the **** rebate was increased to $3500.
  
  There is also a promotional offer from ******* ****** for an additional warranty coverage. ******* emailed me advising my purchase qualified and needs to be added by the dealer. I emailed the dealer but they have not responded about the additional coverage.

  Customer Answer

  Date: 07/21/2023

  Meyer's RV and Marine 209 Spring St  Sayre, PA 18840 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29th, we took delivery of our 2022 ******** ******** 5th wheel which was purchased at the Rockland RV Show in February. We provided a punch list of items which needed to be repaired/replace at that time. Prior to delivery, we went to Meyer's RV Escape and met with R***** ****** (?), and Jeff to do our walk through. At that time, we noted that several of the items on the punch list were not completed. We noted this to B*****, who said that most of the items would be tended to prior to delivery - but some (the grill) may not be available at that time and we would be contacted when available. The unit was also extremely dirty. We were assured the unit would be cleaned when received. When the unit was delivered March 29th, no work had been completed and the unit was dirtier than upon initial inspection. I immediately contacted R****, who put me in contact with C******** ***** on the delivery date 3/29. I sent pictures of the damage & items which were never repaired. I was also in contact with James W***** who assured me things would be addressed. I sent emails on 3/29. 3/30, 4/4, 4/14, 4/27, 5/6, 5/25, 6/8, 6/12, 6/12. I have spoke with C********, C***** R****, J****, J**** D*** and finally K***** who was the one who was able to make an appointment for repair. On 6/24 the repairperson showed up 4 hours late for the appointment. Replaced the chairs (on initial punch list), the outside refrigerator (damaged in delivery) the outdoor grill (on initial punch list) and the counter top (on initial punch list) After the repair, the drawers on the island no longer close and the island has been compromised. The inside refrigerator was not repaired because parts were not given, the drawer was not repaired because parts were not given and the heat was not repaired because it was "too hot to fix" I emailed once again on 6/25 with no return email. Today I spoke with K**** once again, who vows to fix this. I have lost faith, but want our unit to be as it should be

  Customer Answer

  Date: 07/21/2023

  Meyer's Escape RV109 US -206 Branchville, NJ 07826

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased ******* ****** 5th wheel, from the first day that We received Our new RV there were problems, 1st the shower stall had a crack We were promised a replacement from dealer and were told by manufacture that they would only patch crack which is still there the window covering at front door was broken again promised replacement then there was a leak in rear window by they sent a technician out and said it was fixed the leak was worse and now ruined the wall and small arm rest/shelf the refrigerator was shorting out which We complained about never came out to fix now the fireplace ,microwave and refrigerator short out the fire place goes on and off by itself which is unsafe after 1 year of our patience and their lack of follow through the unit is unusable and a safety concern this has completely ruined Our expectations of relaxation and carefree ownership

  Customer Answer

  Date: 07/07/2023

  It was at Meyers rv superstore @ 109 US 206Branchville New Jersey 07826

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2019 - ordered 2020 ****** ***** *** ***** ***** RV Toy Hauler from Meyer's RV Superstores. Picked up Nov 2019 with immediate issues and given a "We Owe" list, also purchased an extended warranty from Meyer's. Retained by Meyer's every winter 2019-present (5-7 months each) to complete "We Owe" list and warranty/extended warranty work. Nothing was ever submitted and approved by extended warranty and major issues still remain and are not being addressed. A Meyer's worker also backed the RV into something causing damage and then covered it up with a sticker and upon investigation admitted to the act.