We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Maintenance

Second Look Property Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asked Second look maintenance to preform a core aeration and overseed on my lawn. We expressed that we have underground wiring (for robotic mower) and to let us know BEFORE stopping out so that we can flag the area's where the wire is. Second look ignored my request and came at there convenance and destroyed the underground wiring (for our robotic mower). It us $250 to install new wire for our mower because of there negligence. I agreed to pay them for the supplies used or waive the fee but they were not receptive. No sympathy/ empathy for damages they did to my lawn. It does not state in the contract for damaged underground wiring.

    Business Response

    Date: 01/31/2024

    As previously stated on your ****** review:While we strive to provide the best possible service to each of our clients, unfortunately some issues are beyond our control. As stated on the agreement (also copied below) we are not responsible for unmarked underground utilities. Your low voltage robotic mower line is no exception. While we understand your frustration and the out of pocket cost for repairs, we clearly state in writing that we can not be held responsible for those damages due to your failure to mark the line properly.Service Description:a. Second Look Maintenance, Inc recommends core aerating once per season.b. All cores will be blown off of all hard surfaces (driveways, sidewalks) once complete.c. Core depth will be about two and one half inches (2.5") deep depending on soil moisturecontent.d. Second Look Maintenance, Inc is not responsible for damage caused to unmarked irrigationheads, irrigation access panels or any other underground utilities.This was also stated in the email you shared, we are not responsible for underground utilities.  This account is delinquent and our next step is to forward it to our attorneys for collection.  As agreed in the original agreement these costs will be added to your balance and a negative credit rating may be submitted to credit reporting agencies.  We are more than willing to work with you on the accrued late fees, however we provided a service and your failure to follow the guidelines for your utilities is not our responsibility.

Second Look Property Maintenance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.