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Business Profile

Construction

Otto Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2023, Otto Construction was hired to redo bathroom. Was recommended by family and claims "all work guaranteed" on website and ********. Although the owner complained, he did come back three times to try to make things right. We referenced websites showing he was not properly doing the plumbing. He did not follow the instructions on the shower installation. My husband has since taken everything down to bare bones and found the base of the shower was not leveled correctly, throwing everything off so that the shower doors did not close correctly. The laminate flooring was put down sloppily with jagged cuts and he did not caulk the toilet. In the end, he would not give us a receipt because we paid cash. The owner also admitted at the end of the job that "they don't really do bathrooms". The owner will never admit a mistake, he showed that while he was at our home. My final comment: Business Owner, do Not take on a job you are not qualified for, and Consumer, NEVER PAY CASH!

    Business Response

    Date: 03/27/2024

    Response taken by phone:  I was hired to install a shower unit that they bought.  I informed them that the walls were not level.  I could went back at least 3 times and made adjustments.  I did the best I could given the materials provided and unlevel walls.

    Customer Answer

    Date: 03/28/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    We knew the walls were not level and needed to be squared and plumbed. The installation book's first instruction is " check the threshold for level and the walls for plumb". The contractor either did not know how to do this or decided to skip it. We have since taken the job down to studs and are still without a shower, as we are taking the time to research how to do the job correctly. Regardless of how many times the contractor came back, the outcome would have been the same, because nothing was actually fixed. We believe a refund of half the cost, $ 1550.00 would acceptable to pay for our time, labor and extra parts required to fix/finish the work. 



    Regards,


    ****** *****








Otto Construction is NOT a BBB Accredited Business.

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