Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Collections Agencies

Overton, Russell, Doerr and Donovan, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Overton, Russell, Doerr and Donovan, LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Overton, Russell, Doerr and Donovan, LLP has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2025, I received a stipulation agreement from ORDD regarding a medical debt with ***** ********. The agreement requested a signature by Feb 15, but did not state that failure to sign would result in a judgment. I made two on-time payments under the plan.

      On March 17, ORDD filed a default judgment without warning. My legal representative reached out, asking for dismissal based on my good-faith payments. They refused, saying the unsigned agreement voided the arrangement—a consequence that was never disclosed. They then offered to settle for $2,100, which with my $500 already paid, exceeds the original balance of $2,561.02.

      This conduct feels deceptive and unfair. I’ve also submitted complaints to the CFPB and NY Attorney General.

      Business Response

      Date: 04/14/2025

      The Debtor did not send back the signed stipulation of settlement by the deadline provided, which was by February 15, 2025.  #6 of the stipulation of settlement clearly states that the Plaintiff, in the event the installment is not paid when due, the Plaintiff without notice to Defendant may enter a default judgment against the defendant for the full relief demanded.  The Defendant eventually signed the stipulation of settlement, but not until March 27, 2025.  A judgment was placed on March 12, 2025.  

      Customer Answer

      Date: 04/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      Response to BBB Complaint ID ********Thank you for forwarding ORDD’s response.While it is true that I did not return the signed stipulation by February 15, I made my first payment on February 14, as requested in the cover letter that accompanied the stipulation. Payments have continued without interruption. At no point was I informed that failing to sign the agreement—despite actively making payments—would result in immediate judgment.In fact, when I received notice of the judgment in the mail around March 20, I called ORDD immediately. During that call, I was told that returning the signed stipulation would not make a difference, as the judgment had already been entered on March 12. Although I had signed it in a haste (as seen in my supporting documents), I ultimately did not return it, as I was told it no longer mattered. Their current suggestion that I eventually returned the stipulation is inaccurate.Furthermore, referencing section #6 of the stipulation as justification is both misleading and irrelevant—because that clause applies to a missed payment, not a missing signature. I had already made my first payment, on time, before the deadline. There were no missed or late payments to trigger the default clause cited. If ORDD is going to quote terms, they should do so in good faith and with full context.Lastly, ORDD has offered to settle the debt for $2,100, which—when combined with the payments I’ve already made—exceeds the original amount due. This suggests that a resolution outside of judgment was both possible and reasonable, had I been given honest information and fair warning.My complaint is not based on a misunderstanding. It is based on misleading communication, lack of transparency, and an unnecessarily punitive judgment despite compliance. I acted in good faith. ORDD did not.I stand by my request for the judgment to be vacated.With appreciation, ******** *******   
    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not speak to me over the phone. They arw a debt collector. Losing payments another not applying them to my debt. My debt has gone down $100 with almost 1000 in payments. They have missing payments and refuse to help me

      Business Response

      Date: 12/13/2024

      Good Afternoon, This debtor had an account for unpaid medical debt with ****** ****** ****** ******.  Debtor signed a confession of judgment in June 2024.  Debtor made payments in May, June, September, October and November.  However, Debtor defaulted on the arrangement in July 2024 and the Confession of Judgment was entered August 12, 2024.  In the Confession of Judgment, Debtor admits the debt and agrees to the payment arrangement.  Sincerely******** ********

      Customer Answer

      Date: 12/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have included proof of where I paid in July and did not default.   They refuse to speak to me over the phone 
       
      Regards,

      ******* **********

      Business Response

      Date: 12/18/2024

      Good Afternoon,I believe that I misspoke in my earlier communication.  We DO have this debtor's July and August payments.  However, judgment was placed against this individual because the individual signed a confession of judgment admitting that he "confesses to judgment." (paragraph 2 of the confession of judgment).  Additionally, I believe the debtor is angry because he doesn't believe that he should be paying costs and fees.  However, in the confession of judgment signed by the Debtor, it states in BOLD that he agrees to pay costs and interest at 2% pursuant to CPLR section 5004 and authorizes Plaintiff to enter judgment in the City of Utica "for said amount against me, plus costs and interest from March 21, 2023 and transcribe said judgment to the County of Oneida.  These are all terms that the Defendant agreed to by signing the confession of judgment.  Thank you,Melissa T*******, Esq. 

      Customer Answer

      Date: 12/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      This is all in accurate and them making up stuff.   I called to find out how much was oweed, they told me an amount that was around 1500.  I've paid 75 a month for 6 plus, interst is 2 dollars a month, and they told me my debt went down $100. Should be more.   They won't help me over the phone.  Said everything has to be in writing.  Is this legal?   What if I want a pay off, now they get more interst because I have to mail a letter.  so 2 issues.  I need phone communication.   2nd is my balance is not accurate.  They are practicing shady business practices.  And something needs to be done. 
      Regards,
      ******* ********** 

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.