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Business Profile

Towing Company

Kinetic Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Kinetic Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kinetic Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ******** *** was driving my husband's 2006 ***** ******* on ***** Rd Rexford N.Y. 12148 @ approximately 6AM on September 29, 2023. My vehicle Driver's side tire fell off vehicle. My Husband's Insurance company ******** ******** has road side assistance. I informed them right away and I was waiting for a Tow truck. State Trooper pulled up behind me. I was on a residencal road and not blocking traffic. State Trooper insisted he has to get a Tow company as i already informed him a company from my insurance company was coming.Trooper's Name & Badge number ***** **** ******* **** on site, Officer ******* **** was not on site. The Tow company that came to pick up vehicle was Kinetic ************* ** *** ******* ** ******. Kinetic charge for tow is 300+Tax & 35 dollars storage fee per day. I informed officer's my Insurance offers Towing and i do not have cash or credit to pay a different company a Towing company is on their way from my Insurance. This is not Justice now i'm in hardship.

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/13 this company was called by an officer to tow my car because it was taking too long for my insurance company to send someone out. I made clear I did not have the money to pay beforehand and they took my car anyway. I went through my insurance company to pay not only the tow fee but the $75 per day storage fee. My insurance company has called Kinetic multiple times to resolve this issue, left several messages, and they have never answered or returned their calls. This is going on day 7. Which means an extra $525 for Kinetic in storage fees. My insurance company continues to call. When I call Kinetic’s they tell me they haven’t heard from anyone. The calls are all logged in the insurance company’s system. They read them all to me. Please contact my insurance company ASAP.

      Business Response

      Date: 10/18/2022

      Called business and this was relayed:

      Vehicle was picked up a while ago.

    Kinetic Towing is NOT a BBB Accredited Business.

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