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Business Profile

Auto Rentals and Leasing

BluStreet Exotic Car Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a rental car contract on 8/14/2024 for rental service for 9/13/24-9/14/24 for a vehicle for my wedding. Vehicle drop off arrived late and I was Charged the same price, car also arrived dirty and had technical issues with the audio, window was not functioning and salesman was notified. Upon driving the vehicle back it was in drive at a green light and would not move. Took off the car and started it back multiple times and finally moved so I parked It up and notified the salesman that the vehicle is not in drivable condition. Salesman came to pick up the vehicle and it would not move after starting. He indicated that this sounds like a transmission issue and a tow truck needs to pick up the vehicle asap. He notified BlueStreet Auto and they were unresponsive. I asked For a reimbursement for a day and a half of the rental fee and drop off and pick up fees and he said ********** will contact me. The vehicle was not in driving condition at all and I did not have a vehicle for the 2nd day of my wedding. A tow truck came to pick up the vehicle 9/15 and saw that it would not start as well. He damaged the undercarriage of the vehicle and took the vehicle with him. I contacted Blustreet several times to get my money back and they refused to and said we purposely damaged the vehicle which is untrue because we heavily relied on the vehicle for a 2 day WEDDING. They have not given me back my money for the day the car became dis functional on 9/13 and the additional day that we couldnt drive the vehicle 9/14. $850 for the car rental per day plus $160 for drop off and pick up for a dysfunctional vehicle

    Customer Answer

    Date: 01/06/2025

    Better Business Bureau:

    At this time, I have not been contacted by BluStreet Exotic Car Rentals regarding complaint ID ********.

    Sincerely,

    ****** *******

BluStreet Exotic Car Rentals is NOT a BBB Accredited Business.

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