Electronics Recycling
Guzu, Inc.Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning problems with mobile device trade-in offers from Guzu. Many consumers are telling BBB about trading in their handheld devices (cellphones, tablets) to the company for cash. Once the device is sent in to Guzu, these consumers allege that company hasn't paid them the money that was agreed upon. Some consumers say that they receive email confirmation that the trade-in offer is accepted and that their payment is being sent out. Guzu policy states that payment should be received in 1-3 business days. However, as several weeks go by, numerous consumers reportedly still haven't received the cash for their devices. A few consumers who have received a check from Guzu claim that the check has bounced and they are charged a fee for that by their banks.
On August 12, 2015, BBB requested Guzu's voluntary cooperation in eliminating the identified pattern of complaints. As of September 11, 2015, the business has not responded to BBB's communications about this matter.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.