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Business Profile

Construction Services

BH Decker, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for BH Decker, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BH Decker, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/06/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ben insisted we open a bank account with him to show proof of funds before the project began, this is how he was able to move money without my permission even though he showed us his contract and approval process and said he would need my authorization before moving any money out of the account. (I realize now what a mistake this was but we truly trusted him before he started giving us the run around and lying.)

      I have given him many options to make this right, but he has continued to disregard our concerns, make light of the situation, and refuse to take responsibility for the mishandling of our project which has now fallen behind a year +.

      Ben fabricated and inflated cost of excavation to cover for the fact that he said he took the deposits (again without my permission) for septic and electrical materials in April 2021. He even upcharged us $1173 for electrical wire with the Change order over the summer of 2021 because he said prices had gone up. When we asked him to produce these materials, after our conversation with the *** where they confirmed that they had not spoken to Ben nor requested he move the tank. *** said the septic was approved in June and he had not been in contact with you since. I have screen shots of text messages where contractor stated he was going to begin digging for the septic, but **** **** at *** said he must be notified him atleast 2 days prior to work being done on the land. He also completely destroyed our land, disregarded areas we told him not to touch, buried tree stumps even though we specifically asked him not to. He even destroyed a natural running stream on the property. We have to hire someone else to clean up the mess he left us with.

      BH Decker is nothing if not consistently deceitful.

    BH Decker, Inc. is NOT a BBB Accredited Business.

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