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Business Profile

Lawn Maintenance

Augusta Lawn Care of Dix Hills

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had accepted a quote for $3200.00 on 7/26/22 for lawncare including "approximately 12 yards of Stones on hill"On 8/2 a truck delivered stones and left an invoice stating that the delivery contained 6 yard of stones.Work proceeded and I called the company to confirm that another truck with a similar size shipment would come,Work ended and the second truck never came. I called Augusta and they told me that what was delivered was actually ************************************************************************************************************* that number. I called the delivery company and they only had record of 6 yards being delivered.Augusta proceeded to charge my card for the full amount without my authorization even though I had talked to their representatives and asked that they either provide the stones and labor as we agreed to or to refund for the undelivered portion.

    Customer Answer

    Date: 09/12/2022

    Better Business Bureau:

    At this time, I have not been contacted by Augusta Lawn Care of Dix Hills regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The compan came to my home 7/21/2022 and 7/22/2022 to do a full yard clean up. Day one the took a weed ****** to everything rose bushes lavender plants brand new plants I was furious but after speaking with them I gave the a second chance. Day 2 7/22/2022 the broke a water line and did not tell me for over an hour. Due to the negligence the basement suffered some flooding. Now I need to get the carpet checked as well as the dry wall and behind them. After some research I find out they are lying on there website. They claim to be licensed. According to Suffolk county D.O.C the license expired 12/1/2021

Augusta Lawn Care of Dix Hills is NOT a BBB Accredited Business.

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