We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

MVP Appliance Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** purchased a SMEG stove at the end of 2019, I called them to find out if the warrantees still valid. ** were told that it expired a month ago and the company referred us to repair company above. I called and spoke to a lady by the name of ***** who was very pleasant, she set up an appointment for the following week. When the technician by the name of ***** arrived, he charged me $211.00 to see what part he had to get. He told me that the $211.00 will deducted from the repair price which he didn't do when he returned to fix the leg. I wasn't there while he was fixing the leg because I couldn't take another day off but my wife took off that day. She trusted him enough, she wasn't next to him to watch if he were doing the job, unfortunately ************** didn't complete the job which we found when we were cleaning the stove. ************** put a piece of a black rubber that looked like an appliance mover to make it look like the job was completed. ************** had lied about doing a job that he did not do and I already paid him over $700.00, we won't trust him over our house because he lied on 2 occasions which we have prof. ** just want SMEG to come & fixed the leg free of charge or have ***************************** returned the money to us. Below is the picture of the technician who later we found out that he is the technician, the manager and the owner of the *** which he doesn't know that we found out. How can we get justice or a solution by going to his secretary. You can see where she promised to call me in a few hours, she ended up writing back almost 10 days later and continue to lie. I have a voice also where he lied. Thank you in advance for taking care of this matter.

MVP Appliance Repair, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.