Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau Dear ***,I am writing to file a formal complaint against Pak Express Cargo Service and its owner, ************** ***************************. I have attached the details of my previous complaint for your reference. I am deeply dissatisfied with the services provided by this courier company and the unprofessional behavior exhibited by *********************** provide some context, I have entrusted Pak Express Cargo Service with the shipment of my goods on three separate occasions. With each shipment, I paid the required fees, including the shipping charges. However, to my dismay, none of the shipments were delivered as promised. Instead, I have endured a series of excuses and empty promises from *********************I have continuously attempted to contact ******************** to resolve this matter, but he has consistently avoided my calls and messages. Furthermore, when I visited their warehouse to collect my belongings, I discovered that it was closed. This has left me in a state of distress and frustration, as I am now unable to retrieve my belongings or obtain a refund for the services that were never rendered.It is important to note that this ordeal has been ongoing for over a year now. The lack of communication and accountability from ******************** has caused significant inconvenience and financial loss on my part. I entrusted Pak Express Cargo Service with my valuables and hard-earned money, only to be met with unfulfilled promises and a complete disregard for customer satisfaction.I am seeking your assistance in resolving this matter and ensuring that I receive a refund for the fees paid, as well as the return of my belongings. I believe that the services provided by Pak Express Cargo Service are not only subpar but also reflect a lack of integrity and professionalism. It is my hope that you will investigate this situation thoroughly and take appropriate action against ******************** and his company.In conclusion, I kindly request your intervention in this matter and your support in holding Pak Express Cargo Service accountable for their actions. I am confident that with your help, I will be able to obtain the resolution I deserve. Thank you for your attention to this matter, and I look forward to a prompt response.*********,Best regards *************** ********************** Add: ****************************************************************

  Business Response

  Date: 02/15/2024

  Hi

  We would like to bring the adhere attention to the possibility of manipulation of the truth here as the client doesnt have any invoice firstly to bare miniumum justify he has booked shipments along with payment proof that he had paid to us.

  Regarding our team which investiagted this matter he is obliged to behave in professional behaviour to the Director of Company which he has abide and by exhibiting such offensive language and behaviour to the company officials we decided not to entertain him on call.

  We also came to know that the provided value of goods is correct or not currently but we are surpirsed to see our client again manipulating the forum and user that he never disclose the value of such amount to us if he booked with us we will never according to our policy would clear high value goods on his behalf with customs without any duties further assessed on the items.

  We request the client to contact our team through email for further communication and we request to BBB to kindly curtail the progpagada and criticizing the director with the twisted truth.

   

   

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave them my product to be shipped to ******** months ago but it never shipped by them nor they are giving me any details

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send ******** 26 boxes by *** express cargo they pick up from me 1st in January 2023 8 bags I paid 670$ after one week 2nd January 2023 4 bags and I paid again 316$ again 3rd time they pick ** in march 2023I forget name of that person but I still have his contact number ************* he is partner of owner who name is ******* he come for pick up 14 bags and I paid 1400$ after that I call a lot but that person and ******* in bigning they reply sometime they are working on it now after long time we receive call from ******** ******* city a person call and ask more money just for 7 bags ****** rupees its around 892$ I cant pay it and my father he is also retired person he cant pay this too much money I call them text them send voice message of the guy who send it theyre not replying plz help me for this its my all stuff my kids are crying for their toys and things everything of them in that boxes we move ******** thats why I send it their color toys books every thing

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pak Express Cargo Service regarding complaint ID ********.
  No I try I did text phone calls on there 3 contact numbers 

  1: **************

  2: **************

  3: *************

  but no one reply back even though they not check my text now plz I need help I dont understand what I have to do 
  Sincerely,
  
  *****************************

  
  

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ***** who works for ****** to pick up 4 boxes on December 17, 2022. After paying four hundred and change, he took the shipment #***. I have used this company in the past several times, hence I had no hesitation to use them again. Shipments tend to reach in 2-3 months time. February 23rd, they said the container reached but customs was taking longer than usual. After March, I still had no delivery, I was getting worried. After contacting them they said it should be delivered soon to my address in ********. End of April I received one box and beginning of may I received two boxes, all 3 boxes were destroyed and mutilated by the *** customs. Now have one box remaining, contents worth over $2K of clothes personal items kids stuff. Receipts provided. Last I heard from Iqbals phone in May 26,2023 in a Voice message, he said 3 containers were sent and two were held by the customs in ********** ******* and they were waiting for them to clear them. I was then told, mid June to end of July, again an empty promise.Last I heard from Eeqbal on Wickys WhatsApp was Aug 7 saying that they definitely by end of August the box will be sent out. We now in end of October. After countless calls/messages from my family and I, they have seen my messages, but chose not to respond. Im writing this BBB complaint in hopes to hear something.

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pak Express Cargo Service regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave ************************************** my parcel of 45kg in Oct 2022 to send to ********. The parcel was suppose to deliver around in 3 months. After 3 months when I enquirer i got to know the cargo is held at ************ and they have to pay some extra tax to get it released. The time passed and after i called me him like 100 times but he never answered my calls. I am not sure what to do at this point. He is robbing the ********* community and we are helpless here.

• Initial Complaint

  Date:07/24/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JAN 23 & FEB 23 I SEND TWO PARCELLS TO ******************************** THEY BOTH ARE SAME RUNNING TWO COMPANYIES IN TWO DIFFERENT NAME *************************** LINES BOTH HAVE SAME ADDRESS IN ASTORIA QUEENS. SINCE NOW THE *********************** SOME TIMES ATTAND THE CALLS ABOUT THE PARCELLS SOME TIMES NOT. ***** ( DDP LINES ) HE NEVER ATTAND THE CALLS SINCE MY PARCELLS DELIVERED TO THE SUCH ADRESS VIA FED EX. SINCE NOW PARCELLS NOT RECEIVED TO THE DESTINATIONS. THEY ARE JUST LYING & THEY ARE *************** PAKISTANIS ********* MUSLIMS HERE. I ALLREADY MAKE A POLICE CHECK IN THE SAID ADRESS ASTORIA QUEENS BUT THE POLICE PATROL SAID THEY ARE *********** ARE ( ME ) SCAMED. I AM LIVING 5 HOURS AWAY FROM ** CITY. I CANT GO THERE TO CHECK THEM BEC THEY ARE NOT ATTAND THE CALLS. THE PARCELLS NOT DELIVERED YET. PLEASE HELP ********* BEC THERE ARE MANY PEOPLES HERE TO GO TO THE JUSTICE COUT. DDP LINE *************************** ONCE U OPEN THEIR WEB SIDE THEY ARE ALLWAYS OPEN TO SCAM THE PEOPLE. PLEASE HELP ** FROM THESE ************** ARE IN ***. PLEASE GET RID FROM THESE SCAMERS THEY ARE LYING & CHEATING TO ALL THE COMMUNITY HERE IN ***

  Business Response

  Date: 07/25/2023

  Hi ****

  We understand your Concern in delay for the delivery due to Customs clearance complexity and new rulings and Since the import Ban and Economic  crises arises the **** containers were stuck at Port to which few of them have been released after a year and others customs and our Logistics team is trying to clear through every procedure they can day n night

  As for phone response we apologize as we have load n load of queries and limited works hours so we can't answer all the calls but trying to get back to everyone.

  As for the scam and fraud statement there is not integrity  Truth and Legitimacy in such rumors Our Competitors are also spreading false news about that and those who are in spreading rumors will be dealt with heavy defame legal Blow.

  You can reach us out at ********************************************************** with your queries.

  Thank you for your trust and Patience!

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]DEAR SIR

  THEY ARE JUST LAME EXCUSES TO ALL OF THE CLIENTS  SINCE ONE YEAR THE PEOPLE WHO SEND THEM THE PARCELLS TO SHIP. PLEASE OPEN THERE WEB PAK EXPRESS CARGO SERVICE & PLEASE WATCH THE PEOPLE COMMENTS & ****** REVIEWS THEN U KNOW BETTER THE ****** THEY ARE ALL JUST SIMPLLY LYING. & PUT ALL THE MATTER IN ******** ON ********* AUTHORITIES THERE & ASKING THEM THEY ARE DELAYING & THEY WANT BRIBES & THEY ARE THIEVES THERE. ACCUALLY THIS COMPANY PAK EXPRESS CARGO SERVICE ARE SCAMERS & THIEVES. IF THIS COMPANY PAK EXPRESS CARGO SERVICE KNOWS THE ON GOING SITUATION IN ******** THERE WHY THEY ARE TAKING THE ***** & PARCELLS FROM THE PEOPLE HERE. THESE ALL THINGS THEY NEVER TOLD ** BEFORE. THEY ATTAND CALLS EVERY TIME ONCE ******** DELIVER TO SAID ADDRESS ASTORIA QUEENS & THEY RECEIVED IT. AFTER THAT THEY NEVER ATTAND THE CALLS & THATS THE ****** THEY ARE JUST LYING & I AM JUST A ***** I HAVE TWO FULL BOXES OF ***** WITH THEM I HAVE NO CONNECTION WITH ANY OTHER COMPANY & I REALLY DONT KNOW ABOUT ANY OTHER COMPANY OR THEIR COMPETITORS THERE IN ** CITY OR ANY WHERE ELSE THEY ARE SIMPLY PUTING LAME EXCUSES & LYING TO ME & OTHER ****** LIKE THAT. BUT THEY DONT KNOW THIS IS *** & IN *** THERE IS NO PLACE FOR CHEATERS FRAUDSTERS & BAD BUSINESS PEOPLE HERE. THE *** ARE JUSTICE ARE ****** HERE & ITS ALL EQUAL FOR THE PEOPLE HERE. THANKS & PLEASE TAKE CARE

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:06/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pak Express cargo is a shipping company. They ship cargo to Pakistan. Hundreds of people including myself gave them parcels and stuff to send to Pakistan. The owner of this company sends his own commercial stuff among customers stuff to evade duties and taxes in Pakistan. Dozens of his containers have been caught and held by authorities in Pakistan that includes customers parcels. ***** ***** and ***** ***** are not taking responsibility now. Its been 8 months and our cargo not delivered yet. They are penalizing paid customers over their own problems with Pakistan Customs.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I give *************** and Wicky sb some boxes to send to ******** in September 2022. Its almost June 2023 and my consignment is not delivered yet. I am going to file a lawsuit in court. For the past 7 months they have been telling me that it would be delivered to destination address in 2 weeks. Someone told me that *** Express Cargo is involved in fraud and that ******** Customs have confiscated their containers. As a result, we the customers are paying for Iqbals and Wickis fraud. Stop giving them more stuff.

  Business Response

  Date: 05/31/2023

  Hi *****

  Thank you for sharing the partially baised feedback at *** express cargo we are always there to respond to queries on our email ****** messages also on phone but sometimes due high volume of calls and queries

  due to upcoming events like Eid days and new year holidays etc so we apologize for the delay in responses.

  Please note that you have been misguided or rumoured that our shipments are confiscated because you cannot submit any proof of it so we assume that its only word of mouth while our shipments are still

  on port and awaiting clearance procedures delayed to several reasons incl import bans (recently lifted) , economic and port crises and it has been fumed recently by political situation which has further delayed

  goverment processess recently (9th May incidents).Our logistics team along with law team are working to resolve the complex issue which has arised due to uncertain and unpredictable situation in ********.

   

  We have offered previously for refunds to our client as our clear policies mentioned in our booking receipt and you can reach out to us on our email as well.

  Thank you for using our services and we would be happy to serve again.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Havent recieved my parcel

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped 8 boxes with this company back in October to ******** and since this company has already delivered me boxes in the past within 60 days I didnt see a problem shipping with them again. Its now April and I have not received my shipped household goods for the family and now they are not picking up my calls. Its been over 5 months and its starting to now look like a hit and run and fraudulent transaction as they have not contacted me or provided me with any update as to where my boxes are. I have also heard from some friends that other people are also impacted by this as they are frauds and need to be reported.

  Customer Answer

  Date: 05/06/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Pak Express Cargo Service regarding complaint ID ********.
  
  Sincerely,
  
  ***************************