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Business Profile

Major Appliance Services

Super Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for Super Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Super Service Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an extended warranty in my dishwasher with *****.

      ***** selected this company to do the repair order which included replacing the dishwasher drain pump

      The worker removed the dishwasher to replace the pump.

      When removing or reinstalling my dishwasher he damaged my counter tops. Also the dishwasher is no longer mounted its moving all over and I can barely open drawers and cabinets

      Business Response

      Date: 07/09/2024

      First of all let me explain the chain of events as they happened on our end. The service call was assigned by ******** ******** for extended warranty repair to the Super Service Center on 6-12-24. When our technician went out on 6-18-24 to actually repair her dishwasher he noticed the unit was installed improperly. He could not even examine the unit. He told Ms. ******** he did not know if he could continue with her repair because there was wood glued along bottom of the unit where normally there is a removable panel and the unit was recessed into the floor and he was not even sure if he could even get it out of the cabinet. He told her it was the customer's responsibility to have the dishwasher in a serviceable state for us to repair. Our tech (who also happened to be one of the owners) said it was possible there would be damage to get the unit out and in a serviceable state because of the improper installation. She called someone the phone and came back and said go ahead with the service. He made the customer aware and showed her how it was installed improperly in detail. He had to pry the wood that was glued on to first get access. Then he had to pry the dishwasher out because someone had installed a subfloor and floor but not all the way under the dishwasher. So to get the dishwasher in they had to take the legs off the dishwasher and drop it in the hole that was left from the floor installation. Now that the clips that are supposed to mount to the underneath of the counter top to hold it in place fit very loosely. In a normal installation you can see the power cord and hoses under the dishwasher and can reach in there to make adjustments and move them around. In this installation you cannot because the dishwasher is down in that hole. It is very possible the reason it is moving is it could be on one of those hoses. Normally, this could easily rectified by removing it and reinstalling but not in this installation because you cannot see underneath. In conclusion, our position is when she agreed the unit was improperly installed and knew that there could be some damage to continue the service, she allowed the service to continue and hence she's assume responsibility for the damage that was done. We have been in business for over 38 years and we pride ourselves on quality customer service and support and our A+ rating with the Better Business Bureau I think the facts speak for themselves in this matter. I appreciate your time in reviewing this material. 

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