Moving Brokers
State to State Moving NY, Inc.Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate a Pattern of Complaints concerning billing, delivery, and customer service for State to State Moving. Consumers are telling BBB about their experiences after using this company to move their household goods. Consumers are reporting a number of issues, such as broken/missing items, incorrect pickup and delivery dates, unprofessional conduct, and inadequate customer service. Some consumers say this company was not truthful when asked if they were a moving broker at the time of the booking. Other consumers say the company provided a reasonable quote to secure the business but on the day of the move, when the other mover had completed the service, the cost had been significantly inflated, sometimes to double the original quote. A few consumers say their belongings were held hostage by the subcontracted moving company until they paid the inflated price. Nearly all complaints filed with BBB against this company have not been answered.
On 11/13/2018, BBB contacted this company to request their voluntary cooperation in addressing the underlying issues of the identified Pattern of Complaints. As of 12/10/2018, the business has not responded to BBB's communications.
Licensing
BBB confirmed that State to State Moving NY, Inc. had not obtained a necessary license from Federal Motor Carrier Safety Administration .
BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.fmcsa.dot.gov/ - 8008325660
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