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Business Profile

Venetian Blind Dealers

Blinds To Go, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Venetian Blind Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered blinds on 10/8/24 for $1,353.65. The blinds were set to be installed on 10/29/24. The blinds were manufactured incorrectly, not the way we specified. We dealt with having them on three windows opposite of what we wanted as we had no choice. However, the larger window had to get new blinds manufactured. As this was the fault of Blinds to Go and the manufacturer that they use (either ******, ****** or **********) they would expedite the new ones. They did not. We were told they would be ready in less than 7-10 business days. As of today, 11/15/24, the blinds are still "in transit", might be there by Wednesday, might not. Then an installation date needs to be scheduled, again! My husband and I have been calling them every couple of days for status and they got annoyed and said we were bothering them. Today I had a huge argument with the original sales **** I yelled out of frustration and anger and he got insulted and refused to speak with me. My husband called, again the *** was very whiney and upset we were bothering him. My husband said we are angry, annoyed and disgusted with them and their unprofessional behavior. My husband said he wants a phone call from them by 12pm Wednesday. If not he will go to the store to find out the status and speak with the store manager who has yet to speak to us. After that the sales *** called me and left a nasty message saying he would not deal with us again and said sarcastically "have a nice life". I have that voice mail. As customers we are not treated with the respect we deserve and as such, we do not respect them or their business and will not treat them with any. We did not get what we paid for. The time it's taking to get this corrected is unacceptable and extremely despicable business practice. This is the 2nd time I have had to ***ort to the BBB about this same situation.

    Customer Answer

    Date: 12/14/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Blinds To Go, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *****

Blinds To Go, Inc. is NOT a BBB Accredited Business.

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