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Business Profile

Ophthalmologist

Spectrum Vision Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Abusive 1 to 2 hour wait time! So I was warned of OCLI "protocol" on the phone before making an appointment to see my doctor. This never happens with appointments at NYU Langone nor Northwell doctors. Patients-especially 70 year old ones who need to continue holding full time jobs-shouldn't have to wait there's lives away because OCLI doesn't hire enough doctors and/or support staff and/or because they're adding too many new patients. Presumably, those managerial geniuses at Spectrum Vision Partners are to blame for this. Not surprisingly, when I went here *************************************** I found no customer service portal or a way to reach any of the executive staff to complain about this abuse. Too bad for me that my doctor, whose expertise I trust, chose to partner with them.

    Business Response

    Date: 01/26/2023

    We are reviewing this information and will reply as soon as we can.

    Business Response

    Date: 02/17/2023

    We contacted ********************** and apparently his complaint was not related to the wait time in the office or with the office itself but rather what he was told on the phone by a call center representative when he booked the appointment.  He was told that the 'wait time' could be up to two hours and not that the 'appointment time' could be up to two hours.  We have advised our call center team to state it in terms of the appoint time. 

    ********************** was very taken aback by the fact that he was now being told that he should expect a lengthy wait time to see his provider. It was explained to him that the messaging should have been related to his appointment time just in case the physician needed to perform any lengthy testing but that it was an error from  a call center representative. We thanked him for bringing this to our attention and that we will make sure other patients do not receive the same message. 

    He was pleased with the call and our response. 

     

    Regards, 

    ****** 

    Customer Answer

    Date: 02/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************************



     

Spectrum Vision Partners is NOT a BBB Accredited Business.

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